Coping with conflicts (new)

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coping with conflicts

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Coping with conflicts (new)

  1. 1. COPING STRATEGIES OF CONFLICT MANAGEMENT
  2. 2. GENERAL DEFINITION OF CONFLICT <ul><li>Conflict is broadly viewed as a breakdown in the standard mechanism of decision- making. </li></ul><ul><li>Or </li></ul><ul><li>Appearance of difference, difference in opinions, and interests. </li></ul>
  3. 3. DEFINITION OF CONFLICT <ul><li>Conflict is a natural disagreement resulting from individuals or groups that differ in attitudes, beliefs, values or needs. It can also originate from past rivalries and personality differences. </li></ul>
  4. 4. SOURCES OF CONFLICT <ul><li>Wants and Needs Differ </li></ul><ul><li>Values Differ </li></ul><ul><li>Knowledge Expectations Differ </li></ul><ul><li>Differences in Race, Gender, Ethnicity, Religion, and Age </li></ul><ul><li>Assumptions/Perceptions </li></ul>grrrrr grrrr
  5. 5. SOURCES OF CONFLICTS <ul><li>Personality Clash </li></ul><ul><li>Personal, or Group Interest </li></ul><ul><li>Tension and Stress </li></ul><ul><li>Power and Influence </li></ul>Type A Personality Type B Personality
  6. 6. EFFECTS OF CONFLICTS
  7. 7. TYPES OF MANAGER THAT CAUSES WORK PLACE CONFLICTS <ul><li>Poor Communication </li></ul><ul><li>Resources </li></ul>
  8. 8. KEY MANAGERIAL ACTION TO MINIMIZE CONFLICTS <ul><li>Job Reviews </li></ul><ul><li>Building of Rapports </li></ul><ul><li>Quality Work Life </li></ul><ul><li>Work Life Balance </li></ul><ul><li>Personal Development </li></ul><ul><li>Employee Connect </li></ul>
  9. 9. STRATEGIES FOR MANAGING CONFLICTS <ul><li>Individual Coping Strategies </li></ul><ul><ul><li>Exercise </li></ul></ul><ul><ul><li>Relaxation </li></ul></ul><ul><ul><li>Behavioral Self-Control </li></ul></ul><ul><ul><li>Cognitive Therapy </li></ul></ul><ul><ul><li>Networking </li></ul></ul>
  10. 10. <ul><li>Organisational Coping Strategies </li></ul><ul><li>Questions to ask: </li></ul><ul><ul><li>How important is the relationship? </li></ul></ul><ul><ul><li>How important is the incident? </li></ul></ul><ul><ul><li>How will I feel if I do/don’t confront? </li></ul></ul><ul><ul><li>What is the likely outcome? </li></ul></ul>
  11. 11. <ul><li>Negotiation Skills: </li></ul><ul><ul><li>Diagnosis – Ability to determine the nature of the Conflict </li></ul></ul><ul><ul><li>Initiation - Influencing someone to change a behavior that may be causing the problem </li></ul></ul><ul><ul><li>Listening - The ability to hear the others point of view </li></ul></ul>
  12. 12. OTHER COPING STRATEGIES <ul><li>Acknowledge the situation </li></ul><ul><li>Get all the information </li></ul><ul><li>Take your time-be patient </li></ul><ul><li>Focus on the problem, not the individual </li></ul><ul><li>Keep talking; keep listening </li></ul>
  13. 13. MANAGING CONFLICTS <ul><li>Within Self </li></ul><ul><ul><li>Understand the Conflict </li></ul></ul><ul><ul><li>Discuss…. Discuss…. Discuss </li></ul></ul><ul><ul><li>Know Yourself </li></ul></ul><ul><li>Within Others </li></ul><ul><ul><li>Know </li></ul></ul><ul><ul><li>Manage </li></ul></ul>
  14. 14. BENEFITS OF COPING WITH CONFLICT <ul><li>Deals with reality </li></ul><ul><li>Tries to change and/or solve problem </li></ul><ul><li>Confronts the real problem </li></ul><ul><li>Keeps identity and role separate </li></ul>
  15. 16. ANAMIKA LAD SITANSHU MERCHANT NOBLE CHERIAN VIJAY MANE RINDHU KUMARI PRESENTED BY:
  16. 17. THANK YOU

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