Conflict Resolution


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Conflict Resolution

  1. 1. Presented by -: MahekDhoot<br />
  2. 2. Agenda <br /><ul><li>Approach
  3. 3. Techniques
  4. 4. Tactics</li></li></ul><li>Approaches to Conflict Resolution<br />
  5. 5. WIN - WIN<br /><ul><li>Agreements are beneficial to all
  6. 6. Mutually satisfying
  7. 7. Calls for courage and consideration </li></li></ul><li> WIN - LOSE<br /><ul><li> Authoritarian approach - If I must </li></ul> win you lose.<br /><ul><li> Prone to use position, power, </li></ul> possessions or <br /> personality to get their way<br /><ul><li> Does not work in relationships
  8. 8. Works in low trust environment or in </li></ul> a truly competitive situation like a <br /> game<br />
  9. 9. LOSE-WIN<br /><ul><li> Let others get their way always
  10. 10. Surrenders and is passive only to gain </li></ul> acceptance of others<br /><ul><li> Are willing to be exploited
  11. 11. Display psychosomatic </li></ul> illness/disproportionate irritation and rage<br />
  12. 12. LOSE- LOSE<br /><ul><li> When two win-lose people get </li></ul> together the result is vindictiveness<br /><ul><li> Both destroy each other
  13. 13. Murder is suicide</li></li></ul><li>Contingency Approach<br /><ul><li> In a game use Win - Lose
  14. 14. In relationships use Lose - Win (but </li></ul> not always)<br /><ul><li> In Most Situations Win - Win works </li></ul> best<br /><ul><li> Combination of approach and </li></ul> avoidance techniques work in all <br /> situations <br />
  15. 15. AVOIDANCE TECHNIQUES<br />RESIGNATION<br /><ul><li>Extreme avoidance where conflict is </li></ul> seen as part of reality arising out of<br /> vested, closed, unreasonable out group<br /><ul><li> Hope for the best
  16. 16. Fatalistic</li></li></ul><li>DIFFUSION<br /><ul><li> Aim is to subside negative emotions by </li></ul> buying time, appealing to rationale, and <br /> taking help of significant others<br /><ul><li> The out group is seen as open and </li></ul> interested in peace<br />
  17. 17. APPEASEMENT<br />Bribe, concessions and sops are given to the other party to break resistance<br />
  18. 18. CONFRONTAION<br /><ul><li>Win-Lose orientation
  19. 19. Attack-counter attack sequence
  20. 20. Blocking
  21. 21. Coercion
  22. 22. Manipulation
  23. 23. Used when out group is seen as unreasonable and not interested in peace</li></li></ul><li>COMPROMISE <br />Bargaining to share gains when out group is seen as interested though closed<br />
  24. 24. ARBITRATION<br />Out group is belligerent yet not completely closed -Third party is brought in to ‘Award’ peace.<br />
  25. 25. NEGOTIATIONS<br />The most satisfactory solutions emerges when both jointly confront the problem and explore solutions<br />
  26. 26. EFFECTIVE NEGOTIATIONS<br /><ul><li>Cost analysis of status quo
  27. 27. Benefits of Win-Win agreement
  28. 28. Minimum negative emotions and maximum positive feelings by depersonalizing
  29. 29. Use of neutral language, facts,problem focus.
  30. 30. Reduces time pressure
  31. 31. Increases proximity and interaction
  32. 32. Creative Win-Win solutions emerge</li></li></ul><li>