Peace Education Report

1. PEACE THEME 6:
RESOLVING AND
TRANSFORMING
CONFLICTS

2. What is Conflict?

3. RESOLVING CONFLICTS
CONSTRUCTIVELY IS A
SKILL THAT CAN BE TAUGHT
AND LEARNED.

4. CONFLICTUS “STRING
TOGETHER WITH
FORCE”

6. What is Anger?
• More commonly
experienced
emotions when
parties are in
conflict.
• Not merely irritation
or disappointment
but a combined
feeling of
disappointment,
anxiety and
indignation.
• Affects our health

7. Here are some ways to change the form of our
anger:
o Recognize that you are angry
o Distance yourself from situation
o Release anger physically in direct
forms
o Use relaxation techniques
o Calm your mind- talk to yourself
o Apply Therapeutic techniques
o Use social support-talk to someone
o Redirect energy
o Cry it out
o Turn to spiritual support

9. How do we deal with other people’s anger?
o Allow expression. Listen
o Do not counter-attack
o Stand in the shoe of other
o Help him/her to calm down
o Paraphrase/Clarify
o Explain your Situation
o Look into options together
o If you can’t deal with the other person’s wrath,
ask for help

10. Main options in Dealing with Conflicts
o Avoidance or Withdrawal- when the person has no
power to change the situation
o Aggression- when the person considers the issue
important and will use power to achieve his/her goal.
o Accommodation- when a person gives up to preserve
harmony in the relationship.
o Compromise- when both parties cannot get what they
want fully and they usually meet in the middle.
o Collaboration- when both issue and relationship are
important to the parties.

11. Steps in the Collaborative Problem Solving
Approach
o Story Telling- exchange information on what happened.
o Focusing- focus the discussion on each other’s underlying
needs and interest.
o Thinking UP- Think of all possible options that can
reconcile needs.
o Concurring- Evaluate alternatives and agree on the best
option.

12. Some Tips to a Good Dialogue
o Speak in a gentle, non-threatening manner
o Think carefully of what you are going to say
o Use the I-message
o Admit your own responsibility to the conflict
o Avoid using hazy statements and global words
o Be willing to tell the other person his/her positive
attributes
o Show positive regard and respect
o Be tough on the problem, not on the person
o Don’t take anything personally
o Be solution-oriented

13. Listening Tips
o Actively listen
o Listen with empathy
o Accept criticism of your ideas or behavior
o Paraphrase what you heard and clarify when needed

14. What is
Mediation?
• An effective way of
resolving disputes
without the need to
go to court.
• It involves an
independent third
party - a mediator -
who helps both sides
come to an
agreement.

15. There are characteristics or qualities essential to
a good mediator;
o Mediators have to be impartial to establish trust among
parties in conflict.
o They should be nonjudgmental and understanding.
o Mediators must be flexible and creative.
o They should know how to reframe situations and
broaden perspectives.
o Mediators should be good at analysis.
o Mediators should show regard and concern for the
parties in conflict.
o They should be trustworthy and optimistic.
o They should anticipate a positive outcome and influence
adversaries with such hope.
o They should encourage the disputants to try again.

16. From Conflict Resolution to Conflict
Transformation
“Ending something not desired” “Building something desired”