For education purpose

1. Resolving and
Transforming Conflicts

3. What are the Main Option
in
dealing with Conflicts?
In dealing conflicts, there are two
variables that are normally
considered by disputants.
• One is the relationship with the
adversary.
• The important of the issue at hand.

4. Some options that people choose from
when they are face with conflicts
Move away - avoid the situation or
widraw. (Flight)
Move against - win the battle. (Fight)
Give up or give in - This option is
taken When goal is to preserve
harmony in the relationship.
(Accommodate)

5. Some options that people choose from
when they are face with conflicts
Give half - meet in the middle.
(Compromise)
Move towards - dialogue or
collaborate with your adversary. (Face
/Collaborate)

6. What are the steps In the
collaborative Problem-Solving
Approach?
Many people find it stressful to
dialogue with adversary and
choose instead the path of
avoidance.
Others are too angry to choose
the path of aggression.

7. What are the steps In the
collaborative Problem-
Solving Approach?
What option do you usually take
when you get into a conflict?

8. What are the steps In the
collaborative Problem-
Solving Approach?
Center for Peace Education made a
survey among its workshop participants.
Mostly students and teacher, revealed
that the path normally taken is
avoidance.

9. What are the steps In the
collaborative Problem-
Solving Approach?
Out of 267 response:
37% moving away
9% opted for aggression
17% talk to their adversary
36% give up or give in

10. What are the steps In the
collaborative Problem-
Solving Approach?
If both issue and relationship is
important to disputants, moving
towards the adversary or
problem-solving is the Ideal
option.

11. What are Some tips to
a Good Dialogue?
Some of this tips are taken from
AKKAPKA (1987);
Johnson and Johnson (1995);
Fisher and Stone (1990);
and Ruiz (n.d).

12. What are Some tips to
a Good Dialogue?
Some of this tips are taken from
AKKAPKA (1987);
Johnson and Johnson (1995);
Fisher and Stone (1990);
and Ruiz (n.d).

13. What are Some tips to
a Good Dialogue?

14. Dialoguing Tips
1. Speak in a gentle, non-threatening manner
2. Think carefully of what you are going to
say. Do not make the situation worse by
angering the other person.
3. Use the "I" message. Begin your sentence
with "I" to illustrate how you are feel about
the situation. "You" messages tend to be
blaming or reproachful

15. Dialoguing Tips
1. Speak in a gentle, non-threatening manner
2. Think carefully of what you are going to
say. Do not make the situation worse by
angering the other person.
3. Use the "I" message. Begin your sentence
with "I" to illustrate how you are feel about
the situation. "You" messages tend to be
blaming or reproachful

16. Dialoguing Tips
1. Speak in a gentle, non-threatening manner
2. Think carefully of what you are going to
say. Do not make the situation worse by
angering the other person.
3. Use the "I" message. Begin your sentence
with "I" to illustrate how you are feel about
the situation. "You" messages tend to be
blaming or reproachful

17. Dialoguing Tips
4. Admit your own responsibility to the
conflict. Such will soften an otherwise
positional stance.
5. Avoid using hazy statements and global
word such as "always" and "never" be as
specific as possible.
6. Be willing to tell the other person his/her
positive attributes. This will help create an
atmosphere of trust and oppenness.

18. Dialoguing Tips
7. Show positive regard and respect. Do not
call names, blame, humiliate characterize or
judge.
8. Do give in to temtation to returning hurt
for hurt. As Gandhi said " an eye for an eye
will make the world blind". Instead
paraphrase, clarify and explain your situation.

19. Dialoguing Tips
9. Be tough on the problem, not on the
person. Make it clear that it is with the
behavior or ideas that you disagree with, not
the person.
10. Don't take anything personally. Instead
become aware of the wound the person has
let out in the open, be grateful that s/he help
uncover it, and yake responsibility in healing
that wound.

20. Listening Tips
1. Actively listen. Show that you are hearing
his/her point of view.
2. Listen with empathy and try to stand in the
shoe of other.
3. Accept criticism of your ideas or behavior.
This does not mean rejection of you as a
person.
4. Paraphrase and clarify if needed.

21. Collaborating Tips
1. States your needs or interest, not your
demand.
2. Deal with issues one at a time.
3. States repeatedly your positive intention to
solve the problem.
4. Be solution - oriented. Prepare realistic
proposals for a solution. Look for solution
that are good and fair to both sides.