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X-Ray Listening: Clean Language section for NLP Master Practitioner Course
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X-Ray Listening: Clean Language section for NLP Master Practitioner Course

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By Judy Rees, delivered Ecclefechan Sept 2013

By Judy Rees, delivered Ecclefechan Sept 2013

Published in: Education, Technology

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  • Thought is made of metaphor just as matter is made of atoms
  • Share with you the specific coaching techniques which can be used to release the power within those metaphors. Called Clean Language.
  • start telling stories. Roland’s 34.8 m euro project. conflict - Ireland, South Africa, Gaza UK health service and BBC: 5-minute coach model
  • Thought is made of metaphor just as matter is made of atoms
  • Share with you the specific coaching techniques which can be used to release the power within those metaphors. Called Clean Language.
  • And nuclear bombs
  • do in big group so everyone has the experience of being asked
  • do in big group so everyone has the experience of being asked
  • do in big group so everyone has the experience of being asked
  • do in big group so everyone has the experience of being asked
  • do in big group so everyone has the experience of being asked
  • do in big group so everyone has the experience of being asked
  • Transcript

    • 1. X-Ray Listening Judy Rees
    • 2. Judy Rees • Passionate about connecting minds and bodies via metaphor, to catalyse change • Co-author of Clean Language: Revealing Metaphors and Opening Minds • International coach and trainer
    • 3. Asking About Metaphor • When you are listening at your best, you are like... what? (Starter question only) • What kind of X (is that X)? • Is there anything else about X?
    • 4. What did you notice?
    • 5. Listening Benefits • Brings you clarity about what people mean • Reduces misunderstandings and conflict • Helps listenees to think precisely • Builds rapport and trust • Conceals your ignorance!
    • 6. AreYou Listening? 1.Listen 2.Be distracted 3.Listen Notice what happens!
    • 7. What Makes A Good Listener? Your suggestions
    • 8. Deeper Listening? 1.Person A talks about something important to them 2.Person B listens without speaking (can smile and nod) Notice what happens!
    • 9. What Happened? • When you were being listened to? • When you were the listener? • To the relationship between you?
    • 10. Parrot Phrasing
    • 11. Parrot Phrasing 1.Person A talks about something important to them 2.Person B encourages them by repeating selected words and phrases 3.Person C listens for metaphors and makes some notes for later
    • 12. A waitress increased her tips by 70% simply by repeating the customer’s order back to them in their own words, rather than saying “okay” or “coming right up” University of Nijmegen, 2005
    • 13. Metaphor
    • 14. Metaphor Thought is made of metaphor - the native language of the unconscious mind
    • 15. Metaphor Describes one kind of thing in terms of another kind of thing
    • 16. Surfaces And Essences Douglas Hofstadter and Emmanuel Sander
    • 17. Metaphors In Mind • Categorising • Creating • Interpreting • Deciding • Learning
    • 18. Coins Activity • Take a handful of coins • Arrange them to represent either: • you and your family, or • you and your colleagues
    • 19. Metaphor In Language • Six metaphors per minute • Side-effect of metaphoric thought • Can be used to connect with the unconscious mind
    • 20. Metaphor in Thought • Change in metaphor in language can lead to change in thought • Change in metaphor in thought “rearranges neurology” - everything changes
    • 21. The Mind
    • 22. David Grove’s Clean Language Clean Language Precision toolkit for working with metaphor in thought
    • 23. Noticing Metaphors
    • 24. Natural Metaphors • Cliches and proverbs • Common metaphors - eg. journey, game, space, force • “It’s like...” is stated or implied
    • 25. Directing attention with questions
    • 26. Clean Language Questions • Precision tools for working with people’s thoughts and directing attention • Designed to minimise content input • Include as few presuppositions and metaphors as possible
    • 27. • Use only the given question, with one or more of the person’s own words • “And when...” with a parrot-phrase is used as a connector Clean Language Questions
    • 28. David Grove 1950 - 2008
    • 29. Clean Language • Created by David Grove for therapy • Modelled/codified by Penny Tompkins and James Lawley • Now ideas applied in multiple contexts - management, coaching, marketing etc • Increasingly supported by academic research
    • 30. “Constraint inspires creativity”
    • 31. What happens when you are asked a question?
    • 32. The art of directing attention
    • 33. The 2 Lazy Jedi Questions
    • 34. 2 Lazy Jedi Qs: Uses • Finding out more about anything!
    • 35. 2 Lazy Jedi Questions • What kind of X (is that X)? • Is there anything else about X?
    • 36. Words Are Personal • Think of a flower • What kind of flower is your flower?
    • 37. Using The 2 LJQs • What’s one of the goals you have in life? (Starter only) • What kind of X (is that X)? • Is there anything else about X?
    • 38. What did you notice?
    • 39. The Dark Side Of Metaphor
    • 40. Discovering A Metaphor • Listen for, and notice, natural metaphors • Or ask:“And that’s... like... what?” • Ask very slowly, with long pauses • Metaphors are personal • Ask Clean Language questions - the details are always different
    • 41. Handling The Dark Side • Notice - is this a metaphor for a problem or an outcome? • If it’s a problem, take care! Either: • Use Power Switch immediately or • Ask up to two LJQs before asking for a metaphor, then use the Power Switch
    • 42. Exploring A Metaphor • Start with “What would you like to have happen?” • Explore that outcome with Clean Language questions • Listen for, and explore, metaphors • If drifting into problem, use Power Switch
    • 43. The Power Switch • And when <problem>, what would you like to have happen?
    • 44. The Power Switch Uses • Changing focus from negative to positive • Changing mood/state • Unsticking • Persuasion, influence, sales • Conflict resolution
    • 45. Power Switch Practice • Start by stating a minor problem • “And when <problem>, what would you like to have happen?”
    • 46. Power Switch Practice • This time, start with a metaphor for a minor problem • And <problem> is like... what?>
    • 47. Practice • Person A talks about something/someone they love (or a metaphor for that) • What kind of X? • Is there anything else about X? • “And when <problem>, what would you like to have happen?”
    • 48. Feeling to Metaphor • Person A mentions a feeling • What kind of X? • Is there anything else about X? • Where/whereabouts is X? • And that’s like... what?
    • 49. Unlocking The Emotional Brain Bruce Ecker, Robin Ticic, Laurel Hulley
    • 50. Coaching With Clean • Get a “towards” outcome • Get a metaphor for that outcome • Develop the metaphor until chimes • No fixing! Elicitation is the intervention
    • 51. Coaching With Clean • What would you like to have happen (as a result of this module)? • What kind of X? • Is there anything else about X? • Where/whereabouts is X? • And that’s like... what?
    • 52. Necessary Conditions • What needs to happen for X? • Conditions are often “nested”
    • 53. When you are working at your best, you are like what?
    • 54. Starts 3 October http://bit.ly/181xxxw http://bit.ly/181xxxw
    • 55. Judy Rees www.xraylistening.com - blog www.learncleanlanguage.com - resources www.judyrees.co.uk - coaching
    • 56. http://youtu.be/D7rFhf7 G84U http://youtu.be/D7rFhf7 G84U
    • 57. http://youtu.be/2cU56S WXHFw http://youtu.be/2cU56S WXHFw
    • 58. http://youtu.be/aVvcU5 gG4KU http://youtu.be/aVvcU5 gG4KU