Narejohr counselling_british council_feb-2012


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A workshop I conducted for Academic Advisors and School Counsellors on behalf of the British Council.

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Narejohr counselling_british council_feb-2012

  1. 1. Skills  and  Strategies  for  Teachers  
  2. 2. Learning | Consulting | Assessment¡ NarejoHR,     § Established  2002   § Service  Offerings  ¡ Rahila  Narejo   § Chief  Executive  &  Lead  HR  Consultant,  NarejoHR  (Pvt.)  Ltd.     § Psychobiologist,  Univ.  California,  Los  Angeles     § Psychometrician,  British  Psychological  Society   § Certified  Balanced  Scorecard  Professional,  Palladium  Group   § Columnist,  DAWN  Newspaper,  Workplace  Sanity  
  3. 3. 1.  Ice  Breaker,  Introductions  2.  What  makes  a  GREAT  Counsellor?  3.  What  is  School  Counselling?  4.  Quality  Conversations  (Neuroscience)  5.  GROW  Your  Quality  Conversation  
  4. 4. IcebreakerIntroductions
  5. 5. What makes a GREAT Counsellor?
  6. 6.    
  7. 7. Talk  to  your  partner  and  obtain  answers  to:    ¡  Think  about  a  time  when  you  needed  help  with  a  problem  or   in  making  a  decision  –  who  did  you  turn  to?  ¡  What  made  you  choose  this  person  (what    made  them   approachable)?  ¡  What  personal  or  behavioural  qualities  did  they  have  that   you  found  helpful?  ¡  Can  you  remember  anything  they  did  or  said  that  made  you   feel  a  ease?    ¡  Time:  Total  10  min:  5  min  each  interview  
  8. 8. Increased risk You are in a real position of trust, you can nowand 1. Peak make a real difference.opportunity Rapportfor growth You are now into the real development zone. 2. Feelings & Tread carefully as you are still building trust. Emotions 3. Ideas & Starting to warm up and share more of Judgements themselves – you are making progress 4. Facts & Getting down to the facts but could Information be just ‘noise’ 5. Ritual Small talk – you have a long way Cliché to go.
  9. 9. ¡  People  in  rapport  typically  ‘match’   one  another.      What  to  do:  ¡  adopting  the  same  posture/ movements  ¡  talking  in  the  same  tone  and  speed  ¡  mirroring  breathing  rate  ¡  using  the  same  type  of  language  ¡  Don’t  make  it  too  obvious,  rapport   that  works  is  an  unconscious,  natural   process.  
  10. 10. ¡  student ¡  student’s ¡  student’s ¡  student  
  11. 11. What isSchool Counseling ?
  12. 12. To  enable  all  students  to  successfully  prepare  for:   Employment  in  a  Global   Economy   Responsible  Citizenry   Education  at  the  Next  Level  
  13. 13. To  help  students  make  sound   choices  that  support  academic  and  career  success.  
  14. 14. ¡  Going  to  school  ¡  Turning  in  homework  ¡  Participating  in  class  ¡  Enrolling  in  rigorous  courses  ¡  Taking  college  admissions  tests  ¡  Making  a  career  plan  ¡  Working  through  social  and  personal  concerns   that  interfere  with  learning  
  15. 15. Achievement  STUDENT  CHOICES   Counselling  
  16. 16. Level   Sample  Activities   Provider   Seat  Assignments   Parents   1   Homework  Logs   Teachers   Peer  Helpers   2   Quality  Conversations   Teacher  Advisers/Counsellers   Community  Mentors   Individual  Counselling   Group  Counselling   Licensed  School  Counsellors   3   Crisis  Counselling   Licensed    School  Psychologists   Consultation/Referral   17
  17. 17. Quality Conversations (Neuroscience)
  18. 18. W do and 21
  19. 19. 1.  Connection Machine2.  No two are alike3.  Hardwires everything4.  Hardwiring drives automatic perception5.  Difficult  to deconstruct wiring6.  Easy to create new wiring ~Dr.  David  Rock,  Quiet  Leadership  
  20. 20. 1.  Let  them  do  all  the  thinking  2.  Focus  on  solutions  3.  Listen  for  potential    
  21. 21. “To tell denies  or  negates  another’s   intelligence.    To  ask  honours  it.”    
  22. 22. üû
  23. 23. STEP 1Thinking: What do you think needs to be done?Vision: What do you want to achieve here?Planning: What’s your plan for achieving this?Detail: What exactly did he say to you?Problem: What is the problem?Drama: How does that make you feel, bad…angry?
  24. 24. Teacher GuideCounsellor
  25. 25. 30
  26. 26. Problem  Focused   Solu4ons  Focused  Why  didnt  you….?   What  do  you  need  to  do  next  =me  to….?  Why  did  this  happen?   What  do  you  want  to  achieve  here?   What  do  you  need  to  do  to  move  this  Where  did  it  all  start  to  go  wrong?  forward?  Why  do  you  think  you  are  not  good  at  this?   How  can  you  develop  strength  in  this  area?  Why  did  you  do  that?   What  do  you  want  to  do  next?   Who  can  achieve  this  or  help  you  achieve  Who  is  responsible  for  this?   this?  Why  isnt  this  working?   What  do  we  need  to  do  to  make  this  work?  
  27. 27. 1.  Climate:   §  Verbal   §  Nonverbal  2.  Input   §  More  support   §  More  time  3.  Response  Opportunity   §  Ask  more  questions   §  Allow  them  to  answer  4.  Feedback   §  Positive  reinforcement  (correct  answer)   §  Clarification  (incorrect  answer)  
  28. 28. 4. Listen like aCoach Look  interested:  Face  speaker,  maintain  eye   contact,    lean  forward  slightly     Inquire  with  questions:  Clarify  the  speaker’s   meaning  ,  Use  range  of  question  to  get  the  full   picture     Stay  on  target :Listen  from  the  speaker’s  agenda                           Test  your  understanding :Restate,  summarise     Evaluate  the  message:  Consider  emotions,  is  body   language  consistent  with  words,  tone?     Neutralise  your  feelings :Don’t  get  emotional  and   keep  an  open  mind  
  29. 29. “Listening  for  potential  is  a  choice  in   every  moment.       By  choosing  to  listen  to  people  as  successful,  competent,  and  able  to  resolve  their  own  dilemmas,  guess  what’s  likely  to   happen?       They  often  solve  their  own  dilemmas...”  
  30. 30. GROWYour QualityConversation
  31. 31. GoalRealityOptionsWin
  32. 32. ¡  Have  you  ever  had  the  joy  of  trying  to  dance   with  someone  who  didn’t  want  to  dance  with   you?  ¡  Start  of  conversation  ¡  Anytime  you  get  more  personal  in  a   conversation  
  33. 33. ¡  “I  get  a  sense  you  have  more  to  say  about  that,  could  I  probe  a   little  further?”  ¡  “I’d  like  to  have  a  more  open  conversation  than  we’ve  had   before,  would  it  be  okay  if  I  asked  you  some  more  specific   questions  right  now?”  ¡  “Can  we  spend  a  few  minutes  brainstorming  ideas  in  this?”  ¡  “I’d  like  to  understand  more  about  your  thinking  in  that  area,   would  you  be  okay  talking  more  about  that?”  
  34. 34. ¡  What  would  you  like  to  achieve  from  our  time   together  now?  ¡  With  which  goal  or  objective  are  you  seeking  support?  ¡  What  would  be  the  most  useful  thing  we  could  work   on  now?  ¡  What  would  a  good  outcome  look  like?  ¡  Do  you  have  a  “dream  scenario”  for  this  issue  in,  say,  a   year  from  now?  ¡  What  is  your  vision  of  success  in  this  situation?  
  35. 35. ¡  How  long  have  you  been  thinking  about  this  goal?  ¡  How  important  is  this  goal  for  you  (on  scale  of  1-­‐10)?  ¡  Where  are  you  now  in  relation  to  this  goal?  ¡  What  resources*  do  you  currently  have   *  Resources  –  refers  to  anything  that  could  assist  you  in  reaching  your      goal   such  as:   §  Personal  qualities  e.g.  tenacity,  optimism,  creativity,  organised,  outgoing   §  Energy   §  Experience   §  Personal  networks   §  Family  and  friends   §  Money  
  36. 36. ¡  COUNSELLOR:   §  What  options  are  available  to  you  to  achieve  this  goal?   §  What  else?  What  else?  What  else?   §  If  a  good  friend  of  yours  were  facing  a  similar  issue,  what  options   would  you  suggest  to  him/her?  ¡  GUIDE:   §  Who  do  you  think  can  facilitate  that  for  you?   §  Where  do  you  think  you  can  get  that  information?  ¡  TEACHER:   ¡  Something  that  has  worked  for  others/me  is…,  how  do  you  think  this   could  work  for  you?  
  37. 37. ¡  Which  of  these  options  are  you  committing  to?  ¡  What  precisely  are  you  committing  to  and  when  will  you   do  it?  ¡  What  “baby  steps”  could  you  take  to  get  you  started  on   this  journey?  ¡  Out  of  10,  how  do  you  rate  your  confidence  that  you  will   actually  do  what  you’re  proposing  to?      (If  the  person  rates  his/her  certainty  as  less  than  8  out  of   10,  then  they  need  to  be  asked,  what  do  you  need  to  do   first  to  ensure  this  action  is  done?)  
  38. 38. ¡    §   ”I’d really like to be less stressed at school,               but it just seems to get busier every week!” ¡  W  Use  GROW
  39. 39. “One  cannot teach a  man   anything.    One  can  only  enable  him   to  learn  from  within   himself.”    
  40. 40. Learning | Consulting | AssessmentRahila  Narejo  Lead  Consultant,  Chief  Executive    Email: info@narejohr.comOffice: +92 21-3530-1060/61 Subject: COUNSEL