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For an activity in this
        session
Think of a work-related goal or
  issue that you would like to
   receive some coa...
What would you like to have
 happen as a result of this
        session?



            © Judy Rees 2009
          www.xra...
X-press Coaching
            with
Judy Rees of X-Ray Listening




            © Judy Rees 2009
          www.xraylistenin...
Judy Rees




   © Judy Rees 2009
 www.xraylistening.com
Judy Rees
• Former news reporter




                 © Judy Rees 2009
               www.xraylistening.com
Judy Rees
• Former news reporter
• Helped to create digital Teletext (inc.
  requirements gathering & user testing)




  ...
Judy Rees
• Former news reporter
• Helped to create digital Teletext (inc.
  requirements gathering & user testing)
• Co-a...
Judy Rees
• Former news reporter
• Helped to create digital Teletext (inc.
  requirements gathering & user testing)
• Co-a...
This session




    © Judy Rees 2009
  www.xraylistening.com
This session
• Time-limited for maximum learning/
  minute




                 © Judy Rees 2009
               www.xrayli...
This session
• Time-limited for maximum learning/
  minute
• Practical skills rather than theory
  – References in handout...
This session
• Time-limited for maximum learning/
  minute
• Practical skills rather than theory
  – References in handout...
…just dive in!




     © Judy Rees 2009
   www.xraylistening.com
Benefits of coaching
According to the Manchester Group*,
include:
   • Improved Relationships       77%
   • Improved Teamw...
Coaching principles




        © Judy Rees 2009
      www.xraylistening.com
Coaching principles
• It’s not about fixing people




                  © Judy Rees 2009
                www.xraylistening...
Coaching principles
• It’s not about fixing people
• It’s not about giving criticism or advice




                   © Jud...
Coaching principles
• It’s not about fixing people
• It’s not about giving criticism or advice




                   © Jud...
Coaching principles
• It’s not about fixing people
• It’s not about giving criticism or advice

• Relationship of equals, o...
Coaching principles
• It’s not about fixing people
• It’s not about giving criticism or advice

• Relationship of equals, o...
The X-Press Coaching model




            © Judy Rees 2009
          www.xraylistening.com
The X-Press Coaching model

• Based on models used in the BBC, PwC
  etc




                 © Judy Rees 2009
           ...
The X-Press Coaching model

• Based on models used in the BBC, PwC
  etc
• Builds on Lynne Cooper’s Five-Minute
  Coach, a...
The X-Press Coaching model

• Based on models used in the BBC, PwC
  etc
• Builds on Lynne Cooper’s Five-Minute
  Coach, a...
Activity 1
• Client: Talk about a work subject that’s
  important to you (such as why
  improving your coaching skills
  m...
For best results…




       © Judy Rees 2009
     www.xraylistening.com
For best results…
• Your attitude matters – smiling,
  nodding, open body posture




                  © Judy Rees 2009
 ...
For best results…
• Your attitude matters – smiling,
  nodding, open body posture
• Eye contact vs peripheral vision




 ...
For best results…
• Your attitude matters – smiling,
  nodding, open body posture
• Eye contact vs peripheral vision
• Whe...
Activity 2
• Client: Talk about a work subject that
 is important to you

     1. Listen with interest
     2. Be distract...
Activity 2
• Client: Talk about a work subject that
 is important to you
• Coach:
      1. Listen with interest
      2. B...
Activity 2
• Client: Talk about a work subject that
 is important to you
• Coach:
      1. Listen with interest
      2. B...
X-Press Coaching

Client: this is your chance to be
 coached on the work goal or
    issue you wanted some

             ©...
X-Press Coaching principles
• Based on questioning and listening,
  rather than advising
• Focus is on goals and what’s wo...
Coaching vs Advising
• Give advice sparingly
  – Do you take advice that you didn’t ask for?
  – “When you’re telling, you...
“The secret of achievement is
    to hold a picture of a
  successful outcome in the
       mind.” Thoreau




           ...
Go for the good stuff!




         © Judy Rees 2009
       www.xraylistening.com
Go for the good stuff!
• Key difference between coaching and
  counselling, therapy etc




                 © Judy Rees 2...
Go for the good stuff!
• Key difference between coaching and
  counselling, therapy etc
• Builds motivation, empowerment,
...
Go for the good stuff!
• Key difference between coaching and
  counselling, therapy etc
• Builds motivation, empowerment,
...
Go for the good stuff!
• Key difference between coaching and
  counselling, therapy etc
• Builds motivation, empowerment,
...
Activity 3: Get the goal in mind
 Coach: Use only these questions and
 your partner’s own words

 • What would you like to...
Tip: Remember the first
    word(s) they say
You can always go back to ask
 about this if you lose track



            © J...
Tip: Use silence

Try the eight-second technique




            © Judy Rees 2009
          www.xraylistening.com
Tip: Keep using their words

  It keeps them engaged, makes
  them feel respected, and stops
         you using jargon

  ...
Activity 4: Action planning




            © Judy Rees 2009
          www.xraylistening.com
Activity 4: Action planning
Once client has a clear picture of the
 goal, ask:




                  © Judy Rees 2009
    ...
Activity 4: Action planning
Once client has a clear picture of the
  goal, ask:
• What needs to happen for X (to
  happen)...
Activity 4: Action planning
Once client has a clear picture of the
  goal, ask:
• What needs to happen for X (to
  happen)...
Activity 4: Action planning
Once client has a clear picture of the
  goal, ask:
• What needs to happen for X (to
  happen)...
The full X-Press Coaching




           © Judy Rees 2009
         www.xraylistening.com
The full X-Press Coaching
1. Develop a goal:




                  © Judy Rees 2009
                www.xraylistening.com
The full X-Press Coaching
1. Develop a goal:
• What would you like to have happen?




                 © Judy Rees 2009
 ...
The full X-Press Coaching
1. Develop a goal:
• What would you like to have happen?
• What kind of X (is that X)?




     ...
The full X-Press Coaching
1. Develop a goal:
• What would you like to have happen?
• What kind of X (is that X)?
• Is ther...
The full X-Press Coaching
1. Develop a goal:
• What would you like to have happen?
• What kind of X (is that X)?
• Is ther...
The full X-Press Coaching
1. Develop a goal:
• What would you like to have happen?
• What kind of X (is that X)?
• Is ther...
Questions?




    © Judy Rees 2009
  www.xraylistening.com
And all of that’s like…
         what?




          © Judy Rees 2009
        www.xraylistening.com
Further reading




      © Judy Rees 2009
    www.xraylistening.com
Further reading
• Clean Language: Revealing Metaphors
  and Opening Minds by Wendy Sullivan
  and Judy Rees




          ...
Further reading
• Clean Language: Revealing Metaphors
  and Opening Minds by Wendy Sullivan
  and Judy Rees
• The Five-Min...
Further reading
• Clean Language: Revealing Metaphors
  and Opening Minds by Wendy Sullivan
  and Judy Rees
• The Five-Min...
Keep in touch




info@xraylistening.com
 +44 (0)7979 495509
www.xraylistening.com


        © Judy Rees 2009
      www.xr...
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Coaching Amberlight

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Coaching Amberlight

  1. 1. For an activity in this session Think of a work-related goal or issue that you would like to receive some coaching on. © Judy Rees 2009 www.xraylistening.com
  2. 2. What would you like to have happen as a result of this session? © Judy Rees 2009 www.xraylistening.com
  3. 3. X-press Coaching with Judy Rees of X-Ray Listening © Judy Rees 2009 www.xraylistening.com
  4. 4. Judy Rees © Judy Rees 2009 www.xraylistening.com
  5. 5. Judy Rees • Former news reporter © Judy Rees 2009 www.xraylistening.com
  6. 6. Judy Rees • Former news reporter • Helped to create digital Teletext (inc. requirements gathering & user testing) © Judy Rees 2009 www.xraylistening.com
  7. 7. Judy Rees • Former news reporter • Helped to create digital Teletext (inc. requirements gathering & user testing) • Co-author of Clean Language: Revealing Metaphors and Opening Minds © Judy Rees 2009 www.xraylistening.com
  8. 8. Judy Rees • Former news reporter • Helped to create digital Teletext (inc. requirements gathering & user testing) • Co-author of Clean Language: Revealing Metaphors and Opening Minds • MD of X-Ray Listening © Judy Rees 2009 www.xraylistening.com
  9. 9. This session © Judy Rees 2009 www.xraylistening.com
  10. 10. This session • Time-limited for maximum learning/ minute © Judy Rees 2009 www.xraylistening.com
  11. 11. This session • Time-limited for maximum learning/ minute • Practical skills rather than theory – References in handout, or ask at the end – Ask questions, but we may come back to them © Judy Rees 2009 www.xraylistening.com
  12. 12. This session • Time-limited for maximum learning/ minute • Practical skills rather than theory – References in handout, or ask at the end – Ask questions, but we may come back to them • 80/20 rule – Sharp focus on the core coaching skills and principles © Judy Rees 2009 www.xraylistening.com
  13. 13. …just dive in! © Judy Rees 2009 www.xraylistening.com
  14. 14. Benefits of coaching According to the Manchester Group*, include: • Improved Relationships       77% • Improved Teamwork           67% • Improved Job Satisfaction    61% • Improved Productivity         53% • Improved Quality                48% © Judy Rees 2009 www.xraylistening.com
  15. 15. Coaching principles © Judy Rees 2009 www.xraylistening.com
  16. 16. Coaching principles • It’s not about fixing people © Judy Rees 2009 www.xraylistening.com
  17. 17. Coaching principles • It’s not about fixing people • It’s not about giving criticism or advice © Judy Rees 2009 www.xraylistening.com
  18. 18. Coaching principles • It’s not about fixing people • It’s not about giving criticism or advice © Judy Rees 2009 www.xraylistening.com
  19. 19. Coaching principles • It’s not about fixing people • It’s not about giving criticism or advice • Relationship of equals, one of whom is committed to making a change © Judy Rees 2009 www.xraylistening.com
  20. 20. Coaching principles • It’s not about fixing people • It’s not about giving criticism or advice • Relationship of equals, one of whom is committed to making a change • At its best, can be an exchange of knowledge, skills, feedback, support, celebration © Judy Rees 2009 www.xraylistening.com
  21. 21. The X-Press Coaching model © Judy Rees 2009 www.xraylistening.com
  22. 22. The X-Press Coaching model • Based on models used in the BBC, PwC etc © Judy Rees 2009 www.xraylistening.com
  23. 23. The X-Press Coaching model • Based on models used in the BBC, PwC etc • Builds on Lynne Cooper’s Five-Minute Coach, and work by Angela Dunbar and Carol Wilson © Judy Rees 2009 www.xraylistening.com
  24. 24. The X-Press Coaching model • Based on models used in the BBC, PwC etc • Builds on Lynne Cooper’s Five-Minute Coach, and work by Angela Dunbar and Carol Wilson • Principles from Clean Language, devised by David Grove © Judy Rees 2009 www.xraylistening.com
  25. 25. Activity 1 • Client: Talk about a work subject that’s important to you (such as why improving your coaching skills matters!) • Coach: Listen with interest, and without interrupting, for two minutes Coac Client © Judy Rees 2009 www.xraylistening.com ✗ h
  26. 26. For best results… © Judy Rees 2009 www.xraylistening.com
  27. 27. For best results… • Your attitude matters – smiling, nodding, open body posture © Judy Rees 2009 www.xraylistening.com
  28. 28. For best results… • Your attitude matters – smiling, nodding, open body posture • Eye contact vs peripheral vision © Judy Rees 2009 www.xraylistening.com
  29. 29. For best results… • Your attitude matters – smiling, nodding, open body posture • Eye contact vs peripheral vision • When you are listening, do nothing else © Judy Rees 2009 www.xraylistening.com
  30. 30. Activity 2 • Client: Talk about a work subject that is important to you 1. Listen with interest 2. Be distracted 3. Listen with interest © Judy Rees 2009 www.xraylistening.com
  31. 31. Activity 2 • Client: Talk about a work subject that is important to you • Coach: 1. Listen with interest 2. Be distracted 3. Listen with interest © Judy Rees 2009 www.xraylistening.com
  32. 32. Activity 2 • Client: Talk about a work subject that is important to you • Coach: 1. Listen with interest 2. Be distracted 3. Listen with interest © Judy Rees 2009 www.xraylistening.com
  33. 33. X-Press Coaching Client: this is your chance to be coached on the work goal or issue you wanted some © Judy Rees 2009 www.xraylistening.com
  34. 34. X-Press Coaching principles • Based on questioning and listening, rather than advising • Focus is on goals and what’s working well, rather than on problems © Judy Rees 2009 www.xraylistening.com 14
  35. 35. Coaching vs Advising • Give advice sparingly – Do you take advice that you didn’t ask for? – “When you’re telling, you’re not selling” • Asking more questions will: – stretch and develop your coachee – deepen the trust between you – help you more fully understand the situation – help them find solutions which fit them © Judy Rees 2009 www.xraylistening.com 15
  36. 36. “The secret of achievement is to hold a picture of a successful outcome in the mind.” Thoreau © Judy Rees 2009 www.xraylistening.com
  37. 37. Go for the good stuff! © Judy Rees 2009 www.xraylistening.com
  38. 38. Go for the good stuff! • Key difference between coaching and counselling, therapy etc © Judy Rees 2009 www.xraylistening.com
  39. 39. Go for the good stuff! • Key difference between coaching and counselling, therapy etc • Builds motivation, empowerment, momentum © Judy Rees 2009 www.xraylistening.com
  40. 40. Go for the good stuff! • Key difference between coaching and counselling, therapy etc • Builds motivation, empowerment, momentum • May completely avoid exploring the problem © Judy Rees 2009 www.xraylistening.com
  41. 41. Go for the good stuff! • Key difference between coaching and counselling, therapy etc • Builds motivation, empowerment, momentum • May completely avoid exploring the problem • More enjoyable (for both parties) than problem focus © Judy Rees 2009 www.xraylistening.com
  42. 42. Activity 3: Get the goal in mind Coach: Use only these questions and your partner’s own words • What would you like to have happen? • What kind of X (is that X)? • Is there anything else about (that) X? • Ask in any order, as many times as © Judy Rees 2009 www.xraylistening.com
  43. 43. Tip: Remember the first word(s) they say You can always go back to ask about this if you lose track © Judy Rees 2009 www.xraylistening.com
  44. 44. Tip: Use silence Try the eight-second technique © Judy Rees 2009 www.xraylistening.com
  45. 45. Tip: Keep using their words It keeps them engaged, makes them feel respected, and stops you using jargon © Judy Rees 2009 www.xraylistening.com
  46. 46. Activity 4: Action planning © Judy Rees 2009 www.xraylistening.com
  47. 47. Activity 4: Action planning Once client has a clear picture of the goal, ask: © Judy Rees 2009 www.xraylistening.com
  48. 48. Activity 4: Action planning Once client has a clear picture of the goal, ask: • What needs to happen for X (to happen)? (where X is the goal or a sub- goal) © Judy Rees 2009 www.xraylistening.com
  49. 49. Activity 4: Action planning Once client has a clear picture of the goal, ask: • What needs to happen for X (to happen)? (where X is the goal or a sub- goal) • And can X (happen)? © Judy Rees 2009 www.xraylistening.com
  50. 50. Activity 4: Action planning Once client has a clear picture of the goal, ask: • What needs to happen for X (to happen)? (where X is the goal or a sub- goal) • And can X (happen)? © Judy Rees 2009 www.xraylistening.com
  51. 51. The full X-Press Coaching © Judy Rees 2009 www.xraylistening.com
  52. 52. The full X-Press Coaching 1. Develop a goal: © Judy Rees 2009 www.xraylistening.com
  53. 53. The full X-Press Coaching 1. Develop a goal: • What would you like to have happen? © Judy Rees 2009 www.xraylistening.com
  54. 54. The full X-Press Coaching 1. Develop a goal: • What would you like to have happen? • What kind of X (is that X)? © Judy Rees 2009 www.xraylistening.com
  55. 55. The full X-Press Coaching 1. Develop a goal: • What would you like to have happen? • What kind of X (is that X)? • Is there anything else about (that) X? © Judy Rees 2009 www.xraylistening.com
  56. 56. The full X-Press Coaching 1. Develop a goal: • What would you like to have happen? • What kind of X (is that X)? • Is there anything else about (that) X? 2. Action planning © Judy Rees 2009 www.xraylistening.com
  57. 57. The full X-Press Coaching 1. Develop a goal: • What would you like to have happen? • What kind of X (is that X)? • Is there anything else about (that) X? 2. Action planning • What needs to happen for X (to happen)? © Judy Rees 2009 www.xraylistening.com
  58. 58. Questions? © Judy Rees 2009 www.xraylistening.com
  59. 59. And all of that’s like… what? © Judy Rees 2009 www.xraylistening.com
  60. 60. Further reading © Judy Rees 2009 www.xraylistening.com
  61. 61. Further reading • Clean Language: Revealing Metaphors and Opening Minds by Wendy Sullivan and Judy Rees © Judy Rees 2009 www.xraylistening.com
  62. 62. Further reading • Clean Language: Revealing Metaphors and Opening Minds by Wendy Sullivan and Judy Rees • The Five-Minute Coach model: – Business NLP For Dummies by Lynne Cooper © Judy Rees 2009 www.xraylistening.com
  63. 63. Further reading • Clean Language: Revealing Metaphors and Opening Minds by Wendy Sullivan and Judy Rees • The Five-Minute Coach model: – Business NLP For Dummies by Lynne Cooper • Going for the good stuff – The Solutions Focus by Jackson and McKergow © Judy Rees 2009 www.xraylistening.com
  64. 64. Keep in touch info@xraylistening.com +44 (0)7979 495509 www.xraylistening.com © Judy Rees 2009 www.xraylistening.com

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