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10 Steps to Successful
SharePoint Deployments

         Joel Oleson
  www.sharepointjoel.com
  joel.oleson@quest.com
        @joeloleson
Who is
SharePoint Joel?
    8+ Year SharePoint

    Veteran
     5 Years in MS IT
     2 Years in SharePoint
      Product Team
     1 Year Independent
    SharePoint Evangelist

    Consultant and
    Trainer
    Got a driving ticket in

    London
Watch
Out for
Killer
Bunnies
10 Steps To SharePoint Success
      Overcome Denial to Confront Reality
1)
      Create a Plan
2)
      Exec Sponsor with Clear Vision
3)
      Create the 4 Quadrant Dream Team
4)
      Build Services not Stuff
5)
      Define Clear Policies and Standards
6)
      Invest in Scalable Information Architecture
7)
      Don’t forget Change Management
8)
      Adoption is What Counts
9)
      Keep it Simple Stupid.
10)
5
Best Practices Europe 10 Steps To Successful Deployments
IT Control
                User
             Empowerment
8
9
SharePoint Governance

Governance uses people, process,
 technology, and policies to define
 a service, resolve ambiguity, and
 mitigate conflict within an
 organization



                        Source: The Burton Group
Over the next 2 years (2010)
 less than 35% of sites with
Windows SharePoint Services
will put effective governance
     techniques in place.

                     Gartner
Best Practices Europe 10 Steps To Successful Deployments
Clear Vision, Mission and
Goals
                                         Provide
                    Standards and
                                        Service and
      TCO
                     Consistency
                                         Solution

    Comon Doc &                             Provide
    Collaboration      Intranet Brand      Business
      Platform                           Process Optim


    Reduce Search                        Provide Project
                         Kill Notes
       time and                           Management
                         Licensing
    promote reuse                         Workspaces



    Help Desk KB                              Reduce
                       Internet WCM
     Efficiency                           Litigation Risk
13
Get me
         SharePoint or
         You’re FIRED!


Exec Sponsor with
 Vision & Budget
What is Deployment?




15
SharePoint is Plastic.
What is your Creation?
Telling the
SharePoint
Story

Choose
your own
adventure!
Two Types of Service Models
Out of the box (Standard)




                                                      Custom (Dedicated)
                            Commodity   Application
                             Hosting     Hosting
Policies Support Services
                     IT Hosted Services
Site Collection               Web App Hosting               Premium App
Hosting                                                     Hosting
                              •   $ Charge Back
                              •
•                                                           • $$$ Charge back
                                  Multi Tenant
    Low cost to Free
                              •                             • Dedicated
     (low barrier)                Web App/App Pool
•                             •                             • Virtual or Physical
    Self Service (w/ meta         No GAC access
    data capture or workflow) •                               Separation
                                  Custom Site Templates
•                                                           • Custom LOB Integration
    Fixed Quotas              •   Limited LOB Integration
•                                                           • Business Focused Dev
    SharePoint Designer
    (optional)                                              • Dev/Test environments
•   Out of box templates +
    Application Templates
21
Best Practices Europe 10 Steps To Successful Deployments
Sample SharePoint Team

  SharePoint Site
    Collection                                                       SharePoint
  Administrator(s)                                                  Infra Admins
                             Business        Collaboration
                            Intelligence




SharePoint Designer   Business         Platform
                                                           Portal
                       Forms           Services
or Business Analyst


                             Content
                                                  Search
                           Management




     Content
                                                                     SharePoint
   Administrator
                                                                    Developer(s)
Functional Groups/Teams


                                                                       Infra Team
                       SharePoint
(Business)                                     SharePoint
                       Dev Team
SP Content                                                             Network/HW/
                                               Ops
                       • Developers, Q/A,                              OS
Authors                                        • Ops, Eng, Architect
                         (Portal admin –
                                               • Web App, SSP &
                         WebMaster)                                    • Network Admins -
• Authoring, Marketi   • Design, Workflow &      Farm Admins             AD, Exchange,
  ng, HR                 Site Administration                             Security
September 2007 “Data Governance: What Works And What Doesn’t”
Data Governance Roles And Responsibilities
SharePoint Deployments are you
ready?
                                                                                                         We’re doing it!
          Who is at the                   Work it out...               Be Proactive...
Forming




                               Storming




                                                             Norming




                                                                                            Performing
          table?                          OLAs, SLAs and               As people get use                 Now that teams
          Get use to the                  various kinks                to the processes,                 and your
          platform OOB,                   watch your                   procedures, and                   deployment is
                                                                                                         reaching it’s
          what does it do,                requirements for             agreements now is
          how does it work..              follies take on              the time to shine                 potential now you
          Vision, Mission,                challenges your              be *proactive* and                are ready to take
          Project Plans,                  deployment and               ensure monitoring                 on big challenges.
          etc...                          team.                        and effective
                                                                       reporting.




                                                                         Adapted from Tuckman and Jensen 1977
Joel’s Deployment Model
Are you trying to be a Rockstar with the
experience of a newbie?

                                                                Rockstar
                                                                • Multi Stage
                                            Teen                  Custom
                                                                  Development
                                            • Excel Services,
                                                                • Custom
                                              KPIs
                                                                  Solutions
                                            • Custom Web
                        Tween                                   • BDC,
                                              Parts
                                                                  Integration
                        • Portal, Search,   • Third Party
                                                                • Business
                          My sites,           Business
                                                                  Applications
                          Profiles            Solutions
                        • WCM in place      • Variations
      Newbie              with approval
      • WSS, Collab,
        Blogs, Wikis,
        Doc Mgmt
Who’s at Fault?
                          PM
      Business &
     Stakeholders   Business Analyst




         IT              Dev
       Admins         Consultants
Defaults have Faults
                •   Basic Install (BAD!)
                •   All On C Drive
   Server       •   No Backup
                •   Restore Complexity


                • All One site collection
List and Site   • Not Configured: Quota, Expiration, Auditing,
                  Versions, Workflows, Meta Data capture
 Collection     • All items view default (flat)



                • One database
 Database       • Db config (log and db location)
                • No maintenance plan
30
Best Practices Europe 10 Steps To Successful Deployments
Standardization
                  Flexibility
Defining Policies
    Consider charge back for App Hosting

    Use Site Collection quotas

    How do I handle a free SharePoint Designer?

    What should I do with Codeplex?

    Support for Third party solutions?

    Require Solution Deployments!!! (.wsp)





      Adhoc                                 Structured
34
Containment Hierarchy
                             * Farm
                    Internet, Extranet, Intranet

                             Servers
                    Web Front End, APP, SQL

                      * Web Applications
               Central Admin, SSP Admin, Content

                           Databases
                  Content, Config, SSP, Search

                    * Site Collections
    Internet, Intranet Portal, Wikis, Blogs, Team, Doc, Meeting


                              * Sites
         Wikis, Blogs, Team, Doc, Meeting Workspaces

                               Lists
      Doc Lib, Pages, Events, Discussions, Surveys, etc…
                              Items
   Files, calendar items, contacts, customers, images, custom
Joel's Cheat Sheet for Hosting
             • Ideal for applications such as Project Server, Performance Point, BDC applications,
               CRM, Sales SAP/Siebel and Finance Solutions built on SharePoint
Dedicated
             • Great for staged deployments i.e. dev, test, authoring to production
 Farm(s)



             • Ideal for point solutions, Records Management, for Legal Holds, department
               solutions, and groups of site collections
             • Memory isolation and separate SSP such as Search Solutions
Web App




               • Support 100s-100K+ sites
               • Ideal for Collaborative environments including intranets, Projects, extranets
   Site
               • Document Management where scale is into +TBs
Collection




             • Information and aggregation Portals such as Intranets
             • WCM Internet sites with page libraries
  Sites
Hosting Examples


                       SharePoint Service
                            Offering
          Mysites             Teams & Groups       Portals & Dept
  • /personal             • /sites               • http://site
  • Site Collections      • Site Collections     • Webapp
  • 1GB                   • 5GB                  • Database
                                                   Dedicated
  • Self Service no       • Self Service with
    approval req.           approval             • 100GB
                            workflow
  • Archive after AD                             • Help Desk
    object disabled       • No confidential IP     provisioned
                          • Life Cycle Ping at   • Aggregation / LOB
                            1 year                 Apps / Doc Mgmt

                                                        Structured
       Adhoc
                                                         Long term
      Short term
Ready for the Cloud?


                          SharePoint Hosting


                                SharePoint Online       SharePoint Online
       Office Online
                                    Standard               Dedicated
   • Small Business         •   Own Domain          •   Enterprise
   • Adhoc Quick            •   Shared Servers      •   Dedicated farms
   • Cheap                  •   Fixed Db Quota      •   Dedicated AD
   • Quick Projects         •   Medium Cost         •   Hosted Exchange
                                                        Optional
   • Partner to Partner     •   Per User Cost
     short life
   • Shared URL
   • Per SC Cost
39
The Right Tool for the Right Solution
                                Visual Dev Assets
                Portability




                                Studio
                              SharePoint
  Limited
  Portability
                                              Customizations


                               Designer

                              IE/ Web UI
TIP: Bundle your Dev Assets
              CSS
     Event
                    Page
    Handler


  Web
              WSP      Image
Part DLL
SharePoint Dev Life Cycle
                               •   UAT
                                                       • Users
       • Code
                               •   Authoring
Dev                     Test                   Prod    • Workflows
       • Introduction
                               •   POC
                                                       • BPM
       • Coexistence
                               •   Validate




  Dev Assets                                    Customizations
      Visual Studio                              SharePoint Designer +
      .WSP                                         UI Customizations
SharePoint Dev Life Cycle

                       Development Assets -> .WSPs




                                 •   UAT
                                                            • Users
      • Code
                                 •   Authoring
Dev                    Test                          Prod   • Workflows
      • Introduction
                                 •   POC
                                                            • BPM
      • Coexistence
                                 •   Validate




                             Content Databases
45
Best Practices Europe 10 Steps To Successful Deployments
Best Practices Europe 10 Steps To Successful Deployments
48
K.I.S.S.




49
Keep It Simple Stupid.
 Don’t  start with LOB Integration and BDC
  and Excel Services requirements on your
  first go… Start easy and work up…
 Start with Collab, Search and Profiles, it’s
  an easy win.
 Watch for Scope Creep it is very easy in
  SharePoint.
 Careful with development requirements that
  lead to custom site def
NOT Key takeaways today...
          corners – “My Devs are My
 Cutting
  Admins”
 The SharePoint project is no longer
  SharePoint (it’s so custom and no longer
  supportable)
 “Production is test and dev, and where I
  introduce my service packs”
 SharePoint is a simple install... (c’mon it’s a
  Microsoft app... No one will even notice it.)
Resources and Plugs
    Joel’s Blog – http://www.sharepointjoel.com

    SharePoint Governance Resources

     http://technet.microsoft.com/en-
      nz/office/sharepointserver/default(en-us).aspx
    CodePlex Governance Tools

     http://www.codeplex.com/governance
    Join a SharePoint User Group!

SharePoint Deployment Essentials &
Governance Checklist
Enjoy London and the Best Practices...
Announcing…
 SharePointForAll.com
   Community, betas, announcements, demos,
    requests, feedback
Questions?




56
Quest Solutions for
SharePoint
                                                                Site Administrator for SharePoint
                                                                Discover, understand and manage your
  Quest SQL Server Solutions
                                                                SharePoint environment
  Maximize SQL Server performance
  while simplifying tasks and providing
  visibility and control




     Quest Web Parts
     Enable rapid development
                                                                                Recovery Manager for SharePoint
     of SharePoint applications
                                                                                Granular SharePoint recovery for
                                                                                enterprise-level needs




                  Migration Manager for SharePoint      Public Folder Migrator for SharePoint
                  SharePoint 2003 to 2007 migration     Exchange Public Folders to SharePoint migration
                                                        Notes Migrator for SharePoint
                  File Migrator for SharePoint
                                                        Notes application content to SharePoint migration
                  File shares to SharePoint migration
                                                                                                               57
Quest Complete Solutions
               Identity and
 Active                                        Unified                            Desktop
                 Access       Compliance                        SharePoint
Directory                                   Communications                       Management
               Management                     (Exchange, OCS)
Migrate        Authenticate   Assess        Migration           Administration   Configure

Ensure         Authorize      Audit/Alert   Audit & Report      Recovery         Manage
Availability
               Administer     Remediate     Diagnostics         Migration        Secure
Audit &
Report         Comply                       Granular Recovery   Application
                                                                Development
Raise                                       Archiving
Efficiency

                                            Discovery
Extend to
UNIX/Linux
Thank you for attending!


Please be sure to fill out your
    session evaluation!
Quest Global Contacts

Quest Americas Field Engagement                   Quest EMEA Field Engagement
                                                  Netherlands –
US East/Central/Canada
                                                  Jan-Willem Koppers, +46 8509 04412
  Betsy Barnhouse, Business Development Manager
                                                  UK, Ireland –
  614-726-4770 betsy.barnhouse@quest.com
                                                  Mark Pilgrim, +44 1628 518048
US South/West/Latin America
                                                  France, Belgium -
  Ed Citro, Business Development Manager
                                                  Samantha Mayer , +33 1 40 90 46 73
  713-576-4283 edward.citro@quest.com
                                                  Finland, Norway, Sweden -
Public Sector
                                                  Magnus Kristell, +46 8509 04410
  Rick Hogan, Channel Manager
                                                  Eastern Europe, Middle East and Africa -
  703-447-7603 rick.hogan@Quest.com
                                                  Erwin Lampe, +49 1735 986855
                                                  Germany, Austria, Switzerland –
Quest APACJ America Field Engagement              Diana Reichel, +49 2215 7774202
Korea
                                                  Spain –
   Woojin Yang, +82 2 3420 9017
                                                  Juan Miguel Haddad, +34 902 106 800, ext. 111
Australia/New Zealand
                                                  Italy –
   Graham Dean, +61 3 9811 8080
                                                  Stefano Campodonico, +39 06 454 64924
Japan
   Yosuke Ishii, +81 3 5771 8629                  Denmark -
SE Asia                                           Alexandra Aleksic, +45 38 38 50 19
   Stanley Liao, +65 64032628
India
                                                   Notes Compete
   Krishnan Thyagarajan, +9180 4060 0660
China                                              Peter Burns, Global Sales Specialist
   Leslie Li, +852 2831 1050
                                                   +1 617-797-6019 peter.burns@quest.com
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Best Practices Europe 10 Steps To Successful Deployments

  • 1. 10 Steps to Successful SharePoint Deployments Joel Oleson www.sharepointjoel.com joel.oleson@quest.com @joeloleson
  • 2. Who is SharePoint Joel? 8+ Year SharePoint  Veteran  5 Years in MS IT  2 Years in SharePoint Product Team  1 Year Independent SharePoint Evangelist  Consultant and Trainer Got a driving ticket in  London
  • 4. 10 Steps To SharePoint Success Overcome Denial to Confront Reality 1) Create a Plan 2) Exec Sponsor with Clear Vision 3) Create the 4 Quadrant Dream Team 4) Build Services not Stuff 5) Define Clear Policies and Standards 6) Invest in Scalable Information Architecture 7) Don’t forget Change Management 8) Adoption is What Counts 9) Keep it Simple Stupid. 10)
  • 5. 5
  • 7. IT Control User Empowerment
  • 8. 8
  • 9. 9 SharePoint Governance Governance uses people, process, technology, and policies to define a service, resolve ambiguity, and mitigate conflict within an organization Source: The Burton Group
  • 10. Over the next 2 years (2010) less than 35% of sites with Windows SharePoint Services will put effective governance techniques in place. Gartner
  • 12. Clear Vision, Mission and Goals Provide Standards and Service and TCO Consistency Solution Comon Doc & Provide Collaboration Intranet Brand Business Platform Process Optim Reduce Search Provide Project Kill Notes time and Management Licensing promote reuse Workspaces Help Desk KB Reduce Internet WCM Efficiency Litigation Risk
  • 13. 13
  • 14. Get me SharePoint or You’re FIRED! Exec Sponsor with Vision & Budget
  • 16. SharePoint is Plastic. What is your Creation?
  • 18. Two Types of Service Models Out of the box (Standard) Custom (Dedicated) Commodity Application Hosting Hosting
  • 19. Policies Support Services IT Hosted Services Site Collection Web App Hosting Premium App Hosting Hosting • $ Charge Back • • • $$$ Charge back Multi Tenant Low cost to Free • • Dedicated (low barrier) Web App/App Pool • • • Virtual or Physical Self Service (w/ meta No GAC access data capture or workflow) • Separation Custom Site Templates • • Custom LOB Integration Fixed Quotas • Limited LOB Integration • • Business Focused Dev SharePoint Designer (optional) • Dev/Test environments • Out of box templates + Application Templates
  • 20. 21
  • 22. Sample SharePoint Team SharePoint Site Collection SharePoint Administrator(s) Infra Admins Business Collaboration Intelligence SharePoint Designer Business Platform Portal Forms Services or Business Analyst Content Search Management Content SharePoint Administrator Developer(s)
  • 23. Functional Groups/Teams Infra Team SharePoint (Business) SharePoint Dev Team SP Content Network/HW/ Ops • Developers, Q/A, OS Authors • Ops, Eng, Architect (Portal admin – • Web App, SSP & WebMaster) • Network Admins - • Authoring, Marketi • Design, Workflow & Farm Admins AD, Exchange, ng, HR Site Administration Security
  • 24. September 2007 “Data Governance: What Works And What Doesn’t” Data Governance Roles And Responsibilities
  • 25. SharePoint Deployments are you ready? We’re doing it! Who is at the Work it out... Be Proactive... Forming Storming Norming Performing table? OLAs, SLAs and As people get use Now that teams Get use to the various kinks to the processes, and your platform OOB, watch your procedures, and deployment is reaching it’s what does it do, requirements for agreements now is how does it work.. follies take on the time to shine potential now you Vision, Mission, challenges your be *proactive* and are ready to take Project Plans, deployment and ensure monitoring on big challenges. etc... team. and effective reporting. Adapted from Tuckman and Jensen 1977
  • 26. Joel’s Deployment Model Are you trying to be a Rockstar with the experience of a newbie? Rockstar • Multi Stage Teen Custom Development • Excel Services, • Custom KPIs Solutions • Custom Web Tween • BDC, Parts Integration • Portal, Search, • Third Party • Business My sites, Business Applications Profiles Solutions • WCM in place • Variations Newbie with approval • WSS, Collab, Blogs, Wikis, Doc Mgmt
  • 27. Who’s at Fault? PM Business & Stakeholders Business Analyst IT Dev Admins Consultants
  • 28. Defaults have Faults • Basic Install (BAD!) • All On C Drive Server • No Backup • Restore Complexity • All One site collection List and Site • Not Configured: Quota, Expiration, Auditing, Versions, Workflows, Meta Data capture Collection • All items view default (flat) • One database Database • Db config (log and db location) • No maintenance plan
  • 29. 30
  • 31. Standardization Flexibility
  • 32. Defining Policies Consider charge back for App Hosting  Use Site Collection quotas  How do I handle a free SharePoint Designer?  What should I do with Codeplex?  Support for Third party solutions?  Require Solution Deployments!!! (.wsp)  Adhoc Structured
  • 33. 34
  • 34. Containment Hierarchy * Farm Internet, Extranet, Intranet Servers Web Front End, APP, SQL * Web Applications Central Admin, SSP Admin, Content Databases Content, Config, SSP, Search * Site Collections Internet, Intranet Portal, Wikis, Blogs, Team, Doc, Meeting * Sites Wikis, Blogs, Team, Doc, Meeting Workspaces Lists Doc Lib, Pages, Events, Discussions, Surveys, etc… Items Files, calendar items, contacts, customers, images, custom
  • 35. Joel's Cheat Sheet for Hosting • Ideal for applications such as Project Server, Performance Point, BDC applications, CRM, Sales SAP/Siebel and Finance Solutions built on SharePoint Dedicated • Great for staged deployments i.e. dev, test, authoring to production Farm(s) • Ideal for point solutions, Records Management, for Legal Holds, department solutions, and groups of site collections • Memory isolation and separate SSP such as Search Solutions Web App • Support 100s-100K+ sites • Ideal for Collaborative environments including intranets, Projects, extranets Site • Document Management where scale is into +TBs Collection • Information and aggregation Portals such as Intranets • WCM Internet sites with page libraries Sites
  • 36. Hosting Examples SharePoint Service Offering Mysites Teams & Groups Portals & Dept • /personal • /sites • http://site • Site Collections • Site Collections • Webapp • 1GB • 5GB • Database Dedicated • Self Service no • Self Service with approval req. approval • 100GB workflow • Archive after AD • Help Desk object disabled • No confidential IP provisioned • Life Cycle Ping at • Aggregation / LOB 1 year Apps / Doc Mgmt Structured Adhoc Long term Short term
  • 37. Ready for the Cloud? SharePoint Hosting SharePoint Online SharePoint Online Office Online Standard Dedicated • Small Business • Own Domain • Enterprise • Adhoc Quick • Shared Servers • Dedicated farms • Cheap • Fixed Db Quota • Dedicated AD • Quick Projects • Medium Cost • Hosted Exchange Optional • Partner to Partner • Per User Cost short life • Shared URL • Per SC Cost
  • 38. 39
  • 39. The Right Tool for the Right Solution Visual Dev Assets Portability Studio SharePoint Limited Portability Customizations Designer IE/ Web UI
  • 40. TIP: Bundle your Dev Assets CSS Event Page Handler Web WSP Image Part DLL
  • 41. SharePoint Dev Life Cycle • UAT • Users • Code • Authoring Dev Test Prod • Workflows • Introduction • POC • BPM • Coexistence • Validate Dev Assets Customizations Visual Studio SharePoint Designer + .WSP UI Customizations
  • 42. SharePoint Dev Life Cycle Development Assets -> .WSPs • UAT • Users • Code • Authoring Dev Test Prod • Workflows • Introduction • POC • BPM • Coexistence • Validate Content Databases
  • 43. 45
  • 46. 48
  • 48. Keep It Simple Stupid.  Don’t start with LOB Integration and BDC and Excel Services requirements on your first go… Start easy and work up…  Start with Collab, Search and Profiles, it’s an easy win.  Watch for Scope Creep it is very easy in SharePoint.  Careful with development requirements that lead to custom site def
  • 49. NOT Key takeaways today... corners – “My Devs are My  Cutting Admins”  The SharePoint project is no longer SharePoint (it’s so custom and no longer supportable)  “Production is test and dev, and where I introduce my service packs”  SharePoint is a simple install... (c’mon it’s a Microsoft app... No one will even notice it.)
  • 50. Resources and Plugs Joel’s Blog – http://www.sharepointjoel.com  SharePoint Governance Resources   http://technet.microsoft.com/en- nz/office/sharepointserver/default(en-us).aspx CodePlex Governance Tools   http://www.codeplex.com/governance Join a SharePoint User Group! 
  • 51. SharePoint Deployment Essentials & Governance Checklist
  • 52. Enjoy London and the Best Practices...
  • 53. Announcing…  SharePointForAll.com  Community, betas, announcements, demos, requests, feedback
  • 55. Quest Solutions for SharePoint Site Administrator for SharePoint Discover, understand and manage your Quest SQL Server Solutions SharePoint environment Maximize SQL Server performance while simplifying tasks and providing visibility and control Quest Web Parts Enable rapid development Recovery Manager for SharePoint of SharePoint applications Granular SharePoint recovery for enterprise-level needs Migration Manager for SharePoint Public Folder Migrator for SharePoint SharePoint 2003 to 2007 migration Exchange Public Folders to SharePoint migration Notes Migrator for SharePoint File Migrator for SharePoint Notes application content to SharePoint migration File shares to SharePoint migration 57
  • 56. Quest Complete Solutions Identity and Active Unified Desktop Access Compliance SharePoint Directory Communications Management Management (Exchange, OCS) Migrate Authenticate Assess Migration Administration Configure Ensure Authorize Audit/Alert Audit & Report Recovery Manage Availability Administer Remediate Diagnostics Migration Secure Audit & Report Comply Granular Recovery Application Development Raise Archiving Efficiency Discovery Extend to UNIX/Linux
  • 57. Thank you for attending! Please be sure to fill out your session evaluation!
  • 58. Quest Global Contacts Quest Americas Field Engagement Quest EMEA Field Engagement Netherlands – US East/Central/Canada Jan-Willem Koppers, +46 8509 04412 Betsy Barnhouse, Business Development Manager UK, Ireland – 614-726-4770 betsy.barnhouse@quest.com Mark Pilgrim, +44 1628 518048 US South/West/Latin America France, Belgium - Ed Citro, Business Development Manager Samantha Mayer , +33 1 40 90 46 73 713-576-4283 edward.citro@quest.com Finland, Norway, Sweden - Public Sector Magnus Kristell, +46 8509 04410 Rick Hogan, Channel Manager Eastern Europe, Middle East and Africa - 703-447-7603 rick.hogan@Quest.com Erwin Lampe, +49 1735 986855 Germany, Austria, Switzerland – Quest APACJ America Field Engagement Diana Reichel, +49 2215 7774202 Korea Spain – Woojin Yang, +82 2 3420 9017 Juan Miguel Haddad, +34 902 106 800, ext. 111 Australia/New Zealand Italy – Graham Dean, +61 3 9811 8080 Stefano Campodonico, +39 06 454 64924 Japan Yosuke Ishii, +81 3 5771 8629 Denmark - SE Asia Alexandra Aleksic, +45 38 38 50 19 Stanley Liao, +65 64032628 India Notes Compete Krishnan Thyagarajan, +9180 4060 0660 China Peter Burns, Global Sales Specialist Leslie Li, +852 2831 1050 +1 617-797-6019 peter.burns@quest.com
  • 59. Post conference DVD with all slide decks Sponsored by Thank you for attending!