This presentation covers several key steps an organization must take in order optimize usage and adoption of visual collaboration among their workforce. This includes: Executive Support & Planning. Identifying & Integrating the Technology Designing Processes & Procedures Disseminating to the People

1. DRIVING USAGE AND ADOPTION
OFVisual Collaboration

2. Visual Collaboration Experts Since 1995
Cloud-Based Collaboration Services Provider Since 2011
Design, Implement & Support Collaboration Environments
Experts in B2B Visual Collaboration
ABOUT IVCi

3. “Why isn’t our video
system working right?”
“Why are my video
calls always distorted
and freezing?”
“Why can’t I ever getahold of IT for helpwith video?”
“I can never get my
presentations to show
up over video!”
“Why is no one using
our collaboration
technology?”
COLLABORATION DEPLOYMENTS....
WHAT ARE THE PROBLEMS?

4. WHY DOES
THIS HAPPEN?
These problems tend to be due to
failure in addressing the impact of new
technology on the entire organization.
We can break down these problems
in to three core areas: technology
needs, processes and procedures,
and communication.
NEEDS
PROCESSES COMMUNICATION
If technology does not meet the needs
of users within the organization then
there will be a lack of usage.
When an organization does not have
any defined processes or procedures
for the usage of their visual collaboration
tools adoption suffers.
A lack of communication among teams can
result in a lack of adoption. Frequent and
open communication regarding the reasons
for change and the expected benefits are
imperative for successful adoption.

5. FRAMEWORK
FOR ADOPTION
When organizations embrace
collaboration across their
workforce, something truly
remarkable occurs. Individuals
come together with common goals
and their collaborative power can
accomplish far greater things than
each individual on their own.
TECHNOLOGY
SUPPORT
PEOPLE
PROCESS

6. EXECUTIVE SUPPORT
& PLANNING
Visual Collaboration Plan
61% of CEO’s worldwide say that
innovation is a priority or a primary
focus within their business.
Gather executive support and
commitment to adopting
visual collaboration.
Identify the role visual
collaboration will play in your
organization.
Determine key influencers
within the organization.

7. IDENTIFY DRIVING &
RESISTING FORCES
CurrentState
ProjectedState
Reduce travel time/expenses
Increase productivity of teams
Revenue Generating Activities More
Engaging
Extend the reach of collaboration
Better work-life balance
Unfamiliarity with technology
Upfront capital expenditures
Complexity of technology
Driving Forces vs.
Resisting Forces
when identifying desired role of visual collaboration
Lack of ownership
Undefined processes
Identify the ideal state of a visual
collaboration implementation.
Identify factors propelling the company
to implement a collaboration solution.
Identify any roadblocks that could
prevent company from reaching goals.

8. SET GOALS & EXPECTATIONS
Goals should be specific and measureable. Example: Reduce travel 20% the
first year or achieve 75% adoption rate.

9. Reliable
Visual collaboration
technology needs to work
reliably in order to avoid
user frustration.
SELECTING THE TECHNOLOGY
It is important to seamlessly integrate the collaboration solution so that the technology fades in to the
background and the participants can focus on the meeting instead of worrying about the equipment.
Scalable
Consider future needs &
the ability to scale the
solution as adoption
increases.
Secure
Consider the security of
the network, video
equipment, and sensitive
information.
Consistent
Consistency of the
technology needs to be a
main focus to ensure
adoption and usage.

10. CONFIGURING
TECHNOLOGY
Performance Compliance:
- Gaps in resources, impact
on network.
Hardware/Software
Compliance:
- Dial plan, proper system
configurations.
Security Compliance:
- Auto-answer diabled,
firewalls, encryption.

11. i
Defined
Easy to use
Structured
Repeatable
Implementing a new technology can have a dramatic effect on the way employees do their jobs so it is
very important to define and structure the processes required for an effective collaboration session.
DESIGNING PROCESSES
& PROCEDURES

12. Team dedicated to supporting day to day
operations.
Identify staffing requirements, roles &
responsibilities.
Define processes around:
- Conference Scheduling
- System Monitoring
- Change Management
- End User Support
Teamwork
MANAGING THE
VIDEO ENVIRONMENT

13. DISSEMINATING
TO THE PEOPLE
ExpertiseExperience
.......
......
Culture Ownership
Frequent and open communication regarding the reason for implementation and the expected benefits
for both individuals and the organization is necessary for driving adoption.

14. Create a detailed
communications
plan.
Develop usage
materials & reference
guides.
Plan launch event with
training sessions.
LAUNCH
PROGRAM

15. DRIVING
CONTINUED USAGE
Usage Mapping Trend Analysis Overall Evaluation
Simply implementing visual collaboration will not produce the results companies hope for. Senior
management must continue to drive adoption of the technology, starting with usage and adoption.
Document Success
Stories

16. ADVANCED REPORTING
“Organizations realize an average benefit of $10.66 for every $1 they
spend on Analytics.” - Nucleus Research Analysis

17. HOW IVCi CAN HELP
Business Video Assessment
A thorough analysis of an organization’s
collaboration objectives and provision of
technical recommendations for a successful
deployment
Video Operations Program
Rollout/Adoption Services
Creates a series of processes and best
practices within the organization for
consistent visual collaboration
management
Promote the introduction of visual
collaboration technologies in to the
workforce through a well-definted rollout
plan complete with usage materials and
guides.
Technology
Process
People

18. ?
QUESTIONS??
To Learn More, visit www.ivci.com
or tweet us @IVCiLLC
Corporate Headquarters
601 Old Willets Path
Hauppauge, NY 11788
800-224-7083
®

19. HOW IVCi CAN HELP
Business Video Assessment
A thorough analysis of an organization’s
collaboration objectives and provision of
technical recommendations for a successful
deployment
Video Operations Program
Rollout/Adoption Services
Creates a series of processes and best
practices within the organization for
consistent visual collaboration
management
Promote the introduction of visual
collaboration technologies in to the
workforce through a well-definted rollout
plan complete with usage materials and
guides.
Technology
Process
People

20. Technology
Process
People

21. HOW IVCi CAN HELP
Business Video Assessment
A thorough analysis of an organization’s
collaboration objectives and provision of
technical recommendations for a successful
deployment
Video Operations Program
Rollout/Adoption Services
Creates a series of processes and best
practices within the organization for
consistent visual collaboration
management
Promote the introduction of visual
collaboration technologies in to the
workforce through a well-definted rollout
plan complete with usage materials and
guides.
Technology
Process
People