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Driving Usage & Adoption of Visual Collaboration

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This presentation covers several key steps an organization must take in order optimize usage and adoption of visual collaboration among their workforce. This includes:

Executive Support & Planning.
Identifying & Integrating the Technology
Designing Processes & Procedures
Disseminating to the People

Published in: Technology, Business
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Driving Usage & Adoption of Visual Collaboration

  1. 1. DRIVING USAGE AND ADOPTION OFVisual Collaboration
  2. 2. Visual Collaboration Experts Since 1995 Cloud-Based Collaboration Services Provider Since 2011 Design, Implement & Support Collaboration Environments Experts in B2B Visual Collaboration ABOUT IVCi
  3. 3. “Why isn’t our video system working right?” “Why are my video calls always distorted and freezing?” “Why can’t I ever getahold of IT for helpwith video?” “I can never get my presentations to show up over video!” “Why is no one using our collaboration technology?” COLLABORATION DEPLOYMENTS.... WHAT ARE THE PROBLEMS?
  4. 4. WHY DOES THIS HAPPEN? These problems tend to be due to failure in addressing the impact of new technology on the entire organization. We can break down these problems in to three core areas: technology needs, processes and procedures, and communication. NEEDS PROCESSES COMMUNICATION If technology does not meet the needs of users within the organization then there will be a lack of usage. When an organization does not have any defined processes or procedures for the usage of their visual collaboration tools adoption suffers. A lack of communication among teams can result in a lack of adoption. Frequent and open communication regarding the reasons for change and the expected benefits are imperative for successful adoption.
  5. 5. FRAMEWORK FOR ADOPTION When organizations embrace collaboration across their workforce, something truly remarkable occurs. Individuals come together with common goals and their collaborative power can accomplish far greater things than each individual on their own. TECHNOLOGY SUPPORT PEOPLE PROCESS
  6. 6. EXECUTIVE SUPPORT & PLANNING Visual Collaboration Plan 61% of CEO’s worldwide say that innovation is a priority or a primary focus within their business. Gather executive support and commitment to adopting visual collaboration. Identify the role visual collaboration will play in your organization. Determine key influencers within the organization.
  7. 7. IDENTIFY DRIVING & RESISTING FORCES CurrentState ProjectedState Reduce travel time/expenses Increase productivity of teams Revenue Generating Activities More Engaging Extend the reach of collaboration Better work-life balance Unfamiliarity with technology Upfront capital expenditures Complexity of technology Driving Forces vs. Resisting Forces when identifying desired role of visual collaboration Lack of ownership Undefined processes Identify the ideal state of a visual collaboration implementation. Identify factors propelling the company to implement a collaboration solution. Identify any roadblocks that could prevent company from reaching goals.
  8. 8. SET GOALS & EXPECTATIONS Goals should be specific and measureable. Example: Reduce travel 20% the first year or achieve 75% adoption rate.
  9. 9. Reliable Visual collaboration technology needs to work reliably in order to avoid user frustration. SELECTING THE TECHNOLOGY It is important to seamlessly integrate the collaboration solution so that the technology fades in to the background and the participants can focus on the meeting instead of worrying about the equipment. Scalable Consider future needs & the ability to scale the solution as adoption increases. Secure Consider the security of the network, video equipment, and sensitive information. Consistent Consistency of the technology needs to be a main focus to ensure adoption and usage.
  10. 10. CONFIGURING TECHNOLOGY Performance Compliance: - Gaps in resources, impact on network. Hardware/Software Compliance: - Dial plan, proper system configurations. Security Compliance: - Auto-answer diabled, firewalls, encryption.
  11. 11. i Defined Easy to use Structured Repeatable Implementing a new technology can have a dramatic effect on the way employees do their jobs so it is very important to define and structure the processes required for an effective collaboration session. DESIGNING PROCESSES & PROCEDURES
  12. 12. Team dedicated to supporting day to day operations. Identify staffing requirements, roles & responsibilities. Define processes around: - Conference Scheduling - System Monitoring - Change Management - End User Support Teamwork MANAGING THE VIDEO ENVIRONMENT
  13. 13. DISSEMINATING TO THE PEOPLE ExpertiseExperience ....... ...... Culture Ownership Frequent and open communication regarding the reason for implementation and the expected benefits for both individuals and the organization is necessary for driving adoption.
  14. 14. Create a detailed communications plan. Develop usage materials & reference guides. Plan launch event with training sessions. LAUNCH PROGRAM
  15. 15. DRIVING CONTINUED USAGE Usage Mapping Trend Analysis Overall Evaluation Simply implementing visual collaboration will not produce the results companies hope for. Senior management must continue to drive adoption of the technology, starting with usage and adoption. Document Success Stories
  16. 16. ADVANCED REPORTING “Organizations realize an average benefit of $10.66 for every $1 they spend on Analytics.” - Nucleus Research Analysis
  17. 17. HOW IVCi CAN HELP Business Video Assessment A thorough analysis of an organization’s collaboration objectives and provision of technical recommendations for a successful deployment Video Operations Program Rollout/Adoption Services Creates a series of processes and best practices within the organization for consistent visual collaboration management Promote the introduction of visual collaboration technologies in to the workforce through a well-definted rollout plan complete with usage materials and guides. Technology Process People
  18. 18. ? QUESTIONS?? To Learn More, visit www.ivci.com or tweet us @IVCiLLC Corporate Headquarters 601 Old Willets Path Hauppauge, NY 11788 800-224-7083 ®
  19. 19. HOW IVCi CAN HELP Business Video Assessment A thorough analysis of an organization’s collaboration objectives and provision of technical recommendations for a successful deployment Video Operations Program Rollout/Adoption Services Creates a series of processes and best practices within the organization for consistent visual collaboration management Promote the introduction of visual collaboration technologies in to the workforce through a well-definted rollout plan complete with usage materials and guides. Technology Process People
  20. 20. Technology Process People
  21. 21. HOW IVCi CAN HELP Business Video Assessment A thorough analysis of an organization’s collaboration objectives and provision of technical recommendations for a successful deployment Video Operations Program Rollout/Adoption Services Creates a series of processes and best practices within the organization for consistent visual collaboration management Promote the introduction of visual collaboration technologies in to the workforce through a well-definted rollout plan complete with usage materials and guides. Technology Process People

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