M.Vartak Indian Pilot - eSangathan International Conference

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  • M.Vartak Indian Pilot - eSangathan International Conference

    1. 1. eSangathan – Indian Pilot Review September 18, 2008 Mandar VARTAK, M&M & Chitresh MARKANDA, Tech Mahindra
    2. 2. Agenda <ul><li>Retiree Expert Profiles & Analysis of Indian Demography </li></ul><ul><li>Implementation of Indian Pilot </li></ul><ul><li>Sample Case Study of Retiree Expert </li></ul><ul><li>Observations in Indian Pilot </li></ul><ul><li>Conclusions on Adoptions of CWE </li></ul><ul><li>Recommendations </li></ul><ul><li>Future of Pilot & Retiree Experts </li></ul>September, 2008 eSangathan Consortium 06/04/09 CONFIDENTIAL© Copyright 2007 Tech Mahindra Limited
    3. 3. Profiles of Retiree Experts September, 2008 eSangathan Consortium 06/04/09 <ul><li>Ten Retiree Experts and their teams </li></ul><ul><li>Spread Across the Sectors of the Mahindra Group </li></ul><ul><li>Different Age Groups </li></ul><ul><li>Highly qualified with varied experience </li></ul><ul><li>Teams Operate from Different Geographical locations </li></ul><ul><ul><ul><li>h </li></ul></ul></ul>
    4. 4. Implementation of Indian Pilot September, 2008 eSangathan Consortium 06/04/09 CONFIDENTIAL© Copyright 2007 Tech Mahindra Limited <ul><li>Establishing the CWE infrastructure </li></ul><ul><li>Identification of the user groups </li></ul><ul><li>Customization of the CWE and training </li></ul><ul><li>Monitoring the usage and technical support </li></ul><ul><li>Tracking the user feedback and expectations </li></ul><ul><li>Team Syntegrity Session </li></ul><ul><li>Dissemination of Results in National and International Conferences </li></ul>
    5. 5. Implementation of Indian Pilot September, 2008 eSangathan Consortium 06/04/09 CONFIDENTIAL© Copyright 2007 Tech Mahindra Limited CWE for Retiree Expert’s Team and M&M employees Common CWE for the members of
    6. 6. Sample Retiree Expert Profile September, 2008 eSangathan Consortium 06/04/09 CONFIDENTIAL© Copyright 2007 Tech Mahindra Limited MUMBAI (1) VISAKHAPATNAM (2) Distances in kilometers 1417 200 1361 PUNE (3) DELHI (4) CHINCHWAD (4) 35 Mr. Madhukar R. Joshi Age: 70 Hard Skills Before eSangathan General Computing 2.70 out of 6 CWE Skills 5.71 out of 6 Average Hard Skills 3.94 out of 6 After eSangathan 4.10 out of 6 6.00 out of 6 4.88 out of 6
    7. 7. Observations in Indian Pilot <ul><li>General </li></ul><ul><li>5 of 9 Community Sites readily in use & led by Retiree Experts </li></ul><ul><li>Data/information security of CWE is key requirement of pilot members </li></ul><ul><li>Feature Usage </li></ul><ul><ul><li>Document Management feature highest (including drawings) </li></ul></ul><ul><ul><li>Use of Wiki’s for publication , bookmarking and cross-linking with Enterprise site and Internet </li></ul></ul><ul><li>Variations/Drop-outs </li></ul><ul><ul><li>Social Reasons – Want to spend all the time with Family </li></ul></ul><ul><ul><li>Business dynamics – Change of responsibility during Pilot period </li></ul></ul><ul><ul><li>Work Reasons – Having Centralized team, preference for physical meeting, Frequent inspection centric travel </li></ul></ul>September, 2008 eSangathan Consortium
    8. 8. Observations in Indian Pilot September, 2008 eSangathan Consortium
    9. 9. September, 2008 eSangathan Consortium CONFIDENTIAL© Copyright 2007 Tech Mahindra Limited 06/04/09 CONFIDENTIAL© Copyright 2007 Tech Mahindra Limited Conclusions on Adoption of CWE <ul><li>Corporate driven Adoption </li></ul><ul><li>“ Business benefits ” is the ultimate motivator of adoption of CWE </li></ul><ul><li>Flexibility in Customization of CWE environment as per Retiree Experts requirements are important for adoption </li></ul><ul><li>Steady Introduction of features of CWE based on learning ability is important for adoption </li></ul><ul><li>Positioning of CWE within organizational information hierarchy – Intra-department, Inter-department, Companies, Sectors , Group and Outside Group Companies – vital for adoption </li></ul><ul><li>Seniors “ ICT & CWE Friendliness ” aids to better adoption of CWE </li></ul>
    10. 10. September, 2008 eSangathan Consortium CONFIDENTIAL© Copyright 2007 Tech Mahindra Limited 06/04/09 CONFIDENTIAL© Copyright 2007 Tech Mahindra Limited Conclusions on Adoption of CWE <ul><li>People driven Adoption </li></ul><ul><li>Participation of Senior Management in CWE important for adoption </li></ul><ul><li>More physical meetings and one-to-one hands-on sessions for rapid learning of CWE by retiree experts </li></ul><ul><li>Share common interest areas and help others – is a key motivator for Retiree Experts </li></ul><ul><li>Collaboration of Customers, Suppliers and Employees on a single platform helps reduce communication barriers </li></ul><ul><li>Greater CWE Exposure and usage by Seniors is the best way to enhance Hard Skills </li></ul>
    11. 11. September, 2008 eSangathan Consortium CONFIDENTIAL© Copyright 2007 Tech Mahindra Limited 06/04/09 CONFIDENTIAL© Copyright 2007 Tech Mahindra Limited Conclusions on Adoption of CWE <ul><li>CWE as a “Standard” way of working </li></ul><ul><li>Continuous practice of using the collaborative work environment is essential to further improve the inclination to use the CWE. </li></ul><ul><li>Greater Access Control over CWE and its features to be granted to community site leaders </li></ul><ul><li>Improvements in Speed and Availability of Infrastructure such as Broadband, PC, ICT Accessories are needed </li></ul><ul><li>Integration of CWE with email system and other business critical systems needed </li></ul>
    12. 12. September, 2008 eSangathan Consortium CONFIDENTIAL© Copyright 2007 Tech Mahindra Limited 06/04/09 CONFIDENTIAL© Copyright 2007 Tech Mahindra Limited Recommendations <ul><li>CWE Implementation Strategy </li></ul><ul><li>Design CWE with an integrated Knowledge management strategy </li></ul><ul><li>Introduce CWE tool at a steady pace from basic features to advanced features based on individual learning ability </li></ul><ul><li>Frequent review on skill sets of seniors using CWE and facilitate necessary training </li></ul><ul><li>Integrate business critical systems with CWE to provide a single window to access vital project/organisation information </li></ul><ul><li>Introduce access technologies to provide hassle free CWE access from home, office, mobile, customer and supplier premises </li></ul>
    13. 13. September, 2008 eSangathan Consortium CONFIDENTIAL© Copyright 2007 Tech Mahindra Limited 06/04/09 CONFIDENTIAL© Copyright 2007 Tech Mahindra Limited Recommendations <ul><li>Changes to Corporate Strategy </li></ul><ul><li>HRD to encourage Retiree Experts to enhance their Hard and Soft skills for post retirement work & social life </li></ul><ul><li>HRD to introduce policy on flexible working environments and to allow participation of RE in social, personal and professional activities </li></ul><ul><li>Training Department to evolve Adequate Training processes to monitor and develop Hard and Soft Skills of employees and Retirees consistently </li></ul><ul><li>Introduce localized physical safety/security information and tools within CWE for Retiree Experts </li></ul>
    14. 14. September, 2008 eSangathan Consortium CONFIDENTIAL© Copyright 2007 Tech Mahindra Limited 06/04/09 CONFIDENTIAL© Copyright 2007 Tech Mahindra Limited Future of Pilot & Retiree Experts <ul><li>HR Policy </li></ul><ul><li>HRD Department proactively introduces flexible working culture , identify seniors annually and train them on CWE </li></ul><ul><li>Introduces incentives to popularise CWE benefits in M&M </li></ul><ul><li>Technology Enhancements </li></ul><ul><li>Provide new features in CWE- Offline access, Mobile enablement </li></ul><ul><li>Integrate with M&M Management Information Systems (MIS), ERP System and other business critical systems </li></ul><ul><li>Continuity of Mahindra Pilot </li></ul><ul><li>Existing eSangathan Seniors continues to use and drive CWE Communities </li></ul><ul><li>M&M Corporate IT to introduce eSangathan to wider community within M&M including current Employees </li></ul>
    15. 15. THANK YOU <ul><li>www.esangathan.eu </li></ul><ul><li>www.esangathan.in </li></ul><ul><li>www.esangathan.fr </li></ul><ul><li>www.esangathan.se </li></ul>September, 2008 eSangathan Consortium

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