This document discusses how data-driven design uses quantitative and qualitative data to inform design decisions. It provides examples of data, such as 47% of people expecting a web page to load within 2 seconds and 40% choosing an alternative search result if the first is not mobile friendly. While data helps inform decisions, it does not replace human design judgment. Intuition combined with data analysis can lead to effective design solutions.
Thoughts on how to use design and data when developing customer experiences.
Slides from a 30-minute keynote given in Helsinki in March, 2016.
For more information, please read my blog post on how to use customer data to provide personalized omnichannel experiences: http://affecto.com/insights/blog/every-customer-deserves-vip-treatment/
A five minute rant on the importance of letting data be your guide when making tactical design decisions. An introduction for managers of design teams who are driven from a heuristic, or "genius" perspective.
The document discusses several ethical issues related to artificial intelligence (AI) with reference to law. It discusses how AI systems can exhibit bias if the data used to train them is biased. It also discusses privacy concerns around how much personal data about individuals is collected. It provides steps that can be taken to address these issues, such as making sure data quality is good, using synthetic data, checking for bias, ensuring transparency and interpretability, including an ethical committee, rigorous testing, and keeping records. It discusses some examples of AI being used in the Indian legal system, like a machine translation tool for court documents and a research engine for judges. It concludes that while AI can help with administrative tasks, human judgment is still needed and more data
The Right Research Method For Any Problem (And Budget)Leah Buley
The mighty user research toolkit is packed with techniques. It can do everything from blue sky innovation research, to need-finding and requirements gathering, to product validation and testing. But many teams don't exploit the full toolkit, sticking instead to one side or the other of the quant versus qual divide, or returning again and again to that tired old workhorse—usability testing. This presentation is a primer on the range of research methods available, and a guide for determining which is the best technique for what you’re trying to learn now (and for your budget).
The UX Lexicon is Born – clear communication and understanding for all resear...Ray Poynter
Presentation by Michele Ronsen, Founder, Curiosity Tank.
The UX Lex is “an evolving, interactive glossary,” which started with UX research terms, and has since evolved to include market research terms too.
Several confusions and questions inspired the search for a trusted source to define our terms, to spark dialogue with colleagues and clients, and to recommend to students. Surprisingly, nothing comprehensive exists!
Join us to hear how we created the UX Lex, what we hope it will accomplish for our industry, and how you and your colleagues can benefit from this robust resource.
Access the full recording via NewMR.org/Play-Again
Presenter: Hira Javed, Service Design Lead, Canadian Broadcasting Corporation
Solving meaningful problems requires collaboration across multiple disciplines. Adaptive and learning oriented organizations actively work towards breaking down silos, in order to enable a culture of collaboration. Their nimbleness becomes their super power when it comes to creating exceptional user experiences. Achieving true collaboration though, is hard work. The journey towards it is akin to therapy for the organization. It requires deep reflection, courage to accept challenges, commitment to work on them, and most of all, embracing vulnerability.
This talk will focus on how service blueprinting can be used a therapeutic tool to kick-start these conversations, and help an organization reflect, learn and grow.
This document discusses how data-driven design uses quantitative and qualitative data to inform design decisions. It provides examples of data, such as 47% of people expecting a web page to load within 2 seconds and 40% choosing an alternative search result if the first is not mobile friendly. While data helps inform decisions, it does not replace human design judgment. Intuition combined with data analysis can lead to effective design solutions.
Thoughts on how to use design and data when developing customer experiences.
Slides from a 30-minute keynote given in Helsinki in March, 2016.
For more information, please read my blog post on how to use customer data to provide personalized omnichannel experiences: http://affecto.com/insights/blog/every-customer-deserves-vip-treatment/
A five minute rant on the importance of letting data be your guide when making tactical design decisions. An introduction for managers of design teams who are driven from a heuristic, or "genius" perspective.
The document discusses several ethical issues related to artificial intelligence (AI) with reference to law. It discusses how AI systems can exhibit bias if the data used to train them is biased. It also discusses privacy concerns around how much personal data about individuals is collected. It provides steps that can be taken to address these issues, such as making sure data quality is good, using synthetic data, checking for bias, ensuring transparency and interpretability, including an ethical committee, rigorous testing, and keeping records. It discusses some examples of AI being used in the Indian legal system, like a machine translation tool for court documents and a research engine for judges. It concludes that while AI can help with administrative tasks, human judgment is still needed and more data
The Right Research Method For Any Problem (And Budget)Leah Buley
The mighty user research toolkit is packed with techniques. It can do everything from blue sky innovation research, to need-finding and requirements gathering, to product validation and testing. But many teams don't exploit the full toolkit, sticking instead to one side or the other of the quant versus qual divide, or returning again and again to that tired old workhorse—usability testing. This presentation is a primer on the range of research methods available, and a guide for determining which is the best technique for what you’re trying to learn now (and for your budget).
The UX Lexicon is Born – clear communication and understanding for all resear...Ray Poynter
Presentation by Michele Ronsen, Founder, Curiosity Tank.
The UX Lex is “an evolving, interactive glossary,” which started with UX research terms, and has since evolved to include market research terms too.
Several confusions and questions inspired the search for a trusted source to define our terms, to spark dialogue with colleagues and clients, and to recommend to students. Surprisingly, nothing comprehensive exists!
Join us to hear how we created the UX Lex, what we hope it will accomplish for our industry, and how you and your colleagues can benefit from this robust resource.
Access the full recording via NewMR.org/Play-Again
Presenter: Hira Javed, Service Design Lead, Canadian Broadcasting Corporation
Solving meaningful problems requires collaboration across multiple disciplines. Adaptive and learning oriented organizations actively work towards breaking down silos, in order to enable a culture of collaboration. Their nimbleness becomes their super power when it comes to creating exceptional user experiences. Achieving true collaboration though, is hard work. The journey towards it is akin to therapy for the organization. It requires deep reflection, courage to accept challenges, commitment to work on them, and most of all, embracing vulnerability.
This talk will focus on how service blueprinting can be used a therapeutic tool to kick-start these conversations, and help an organization reflect, learn and grow.
The document discusses how market research needs are evolving with advances in AI. It notes that all companies are becoming tech companies and research must move from reactive to proactive using tools like predictive analytics and anomaly detection. It outlines the different data sources, modalities, and skillsets needed. Key points are that research organizations need to externalize their domain expertise so machines can learn, develop capabilities across various data types, and create closed-loop data ecosystems that leverage existing knowledge and surface new insights. This involves building out centralized data lakes, modeling methods, and connecting elements into complex data products and solutions.
Design Thinking for Data Science #StrataHadoopIntuit Inc.
O'Reilly #StrataHadoop Presentation- George Roumeliotis
This talk describes a Design Thinking methodology for tackling Data Science projects. Be warned that the talk is not about machine learning, and it is not about user interfaces. It's about being an effective Data Science practitioner. The talk was originally presented in 2015 at the O'Reilly Strata Conference in San Jose, CA, by George Roumeliotis, a Data Scientist working at Intuit.
To view the presentation, visit: http://youtu.be/LQ9HWNtlggU
As we move into a new AI-enabled world, the role and decisions of User Experience designers become increasingly important. User Experience Design is at a crossroads with emerging technology, IT business models, and societal trends and needs. Human-centered Design and user advocacy are being challenged by algorithm-driven and manipulative interfaces (think social media) as well as business, and technology models that clash with user control and civil rights. New strategies are required for us to reduce bad, unethical, and embarrassing user experiences.
In this webinar, we will explore what causes ethical issues in UX, how to turn this around, and start practicing 'UX with Ethics' in our day-to-day work. This webinar aims to provide practical understanding, tips, and techniques to help you educate your team (a copy of the PPT will be made available) as well as to take a more influential role in your organization or design decision making role.
Recording of webinar given Jan 2021: https://youtu.be/EJcF75fOBYU
Facilitating Complexity: A Pervert's Guide to ExplorationWilliam Evans
A talk given at the Melbourne Cynefin meetup. A set of riffs on how to facilitate teams exploring the Complex Domain.
Will Evans explores the convergence of practice and theory using Lean Systems, Design Thinking, DevOps, and LeanUX with global corporations from NYC to Berlin to Singapore. As Chief Design Officer at PraxisFlow, he works with a select group of corporate clients undergoing Lean and Agile transformations across the entire organization. Will is also the Design Thinker-in-Residence at New York University's Stern Graduate School of Management.
Will was previously the Managing Director of TLCLabs, the world's leading Lean Design Innovation consultancy where he brought LeanUX and Design Thinking to large media, finance, and healthcare companies.
Before TLC, he led experience design and research for TheLadders in New York City. He has over 15 years industry experience in service design innovation, user experience strategy and research. His roles include directing UX for social network alanysis & terrorism modeling at AIR Worldwide, UX Architect for social media site Gather.com, and UX Architect for travel search engine Kayak.com. He worked at Lotus/IBM where he was the senior information architect working in Knowledge Management, and for Curl - a DARPA-funded MIT project when he was at the MIT Laboratory for Computer Science.
He lives in New York, NY, and drinks far too much coffee. He Co-Founded and Co-Chaired the LeanUX NYC conference now in it’s 6th year, founded the LEAD SUMMIT NYC, and was also the User Experience track chair for the Agile 2013 and Agile 2014 conferences.
Outside in, Better Design by Looking Outwards, UXSEA Summit 2019Kuldeep Kulshreshtha
The document discusses how designers can improve their influence and impact by looking outward to other fields like organizational development and futures thinking. It provides an overview of various tools and concepts from these fields, including appreciative inquiry, scenario planning, and use of self. The key recommendation is for designers to deepen their understanding of topics outside design like cognition, emotion, character skills and continuous growth in order to strengthen their work and better anticipate unintended impacts. Learning from other domains can help designers avoid issues like the Cassandra complex and instead create more meaningful change.
Redesigning the Table: The Case For Organizational DesignAdam Connor
As design talent becomes more sought after and designers achieve higher levels of leadership in organizations, it's becoming more and more apparent that having design talent does not ensure design success. An organization's culture - its shared beliefs and behaviors - have a tremendous effect on how that company utilizes and capitalizes on design talent. If we want our organizations to make the most of not only designers, but the creative talent and innovative ideas of all and any of it's people, then we must make a focused effort to change our organizations culture and the various aspects and facets of an organization in which culture manifests. This is Organizational Design, a practice focused on optimizing the structures of an organization to achieve a desired outcome.
Data visualization is about transforming numbers into knowledge, making information meaningful. I was one of 50 contributors to this free, Creative Commons licensed eBook, which provides a comprehensive overview of how to approach, develop, design, and publish great data visualizations.
Learn more about the project, interact with the eBook online, and get involved in future iterations at https://infoactive.co/data-design
UX STRAT USA: Leah Buley, "The Role of UX / CX in Business"UX STRAT
The document discusses the evolving relationship between customer experience (CX) and user experience (UX). It argues that the traditional distinctions between CX and UX are false, as organizations are becoming increasingly digital and both roles rely on similar methods. CX and UX professionals are converging in their use of insights like personas and journeys to inform strategies. Both roles also measure experiences, though metrics and qualitative research are complementary rather than distinct. The document concludes by advising professionals to stop splitting hairs over definitions and instead focus on holistic experience design, research, measurement and continuous improvement across channels.
Joseph Bou-Younes is the VP of Product at 500px Inc., a photography community and stock photo marketplace. The document provides an overview of 500px's mission, metrics-driven product management approach, and strategy to achieve their mission in a mobile-focused world. It also discusses challenges of product management like the narrative fallacy and mitigation strategies.
UX STRAT 2014: Jim Kalbach, "Applying 'Jobs to be Done' to UX Strategy"UX STRAT
A case study of how Turner Broadcasting approached creating a multichannel experience for March Madness Live that extended from Android and iPhones to iPads and desktops. The presentation will cover how the pillars of the cool project where implemented in the product, what worked and what did not work and how the UX design strategy set the team up for continued success.
The user-centered view of the interactions and experience led to the fulfillment of the business goals of improving the brand image which is expressed in the title of the presentation "March Madness is my BFF!" This is one of thousands of tweets expressing the joy fans felt while using the application.
Whats the story? Story strategy for productsHollie Lubbock
Stories help us connect with people, we use them daily to communicate and entertain each other. But how and why should we use these skills to improve our products and services. Design and interaction is a form of story telling, designers must become story tellers to push their products to the next level.
UX STRAT USA 2019: Rina Tambo Jensen, Mozilla UX STRAT
Mozilla has seen declining contributions from non-employees over time. A mixed-methods study found that contribution is growing for some projects like Rust but mailing lists are less used as platforms divide. Contributors feel things change without input. Diversity also impacts contribution. To address this, Mozilla formulated a strategy of "Open By Design" to bring staff and contributors together, focus on diversity and inclusion, advocate for projects, and improve contributor experiences. This led to over 30 new projects and initiatives to revitalize open contribution to Mozilla.
The document discusses a panel on data visualization. It introduces the panelists from various organizations and their roles. Common themes of visual storytelling, easier comprehension of data through visualization, and spotting trends are discussed. John Teresko is quoted about how data visualization can help turn data into useful information. Examples of data visualization projects from different industries are briefly described.
UX STRAT USA 2017: Ruth Buchanan, "Co-Designing Dropbox Innovations with Cust...UX STRAT
This document summarizes Dropbox's approach to participatory design research. It involves co-creating with customers to identify opportunities, develop concepts, ensure mutual benefit, and apply learnings. Key aspects include workshops to highlight user difficulties, brainstorming solutions informed by user needs and goals, and creating artifacts for synthesis. Benefits are better understanding users and giving them a voice in product development. The approach aims to minimize risk and create more valuable solutions through direct customer involvement.
The document discusses data centric products and machine intelligence. It notes that all digital products are now data products and will use machine learning. It advocates focusing on problems where data can help solve acute pain points for customers with money. The right solution is fault-tolerant, can demonstrate value quickly, and allows scaling data collection. Companies should focus on continuous improvement over technical perfection. Machine intelligence should be a central part of product strategy even if not yet implemented.
Design the Right thing ... and then Design things Right - UXSEA Summit 2019Kuldeep Kulshreshtha
This is the presentation deck from UX Conference session by Victor Ong of Bain and Company as a part of UXSEA Summit 2019 in Singapore. UXSEA Summit 2019 was held from 18th to 20th November, 2019. For more information about UXSEA Society, visit https://uxsea.org/
The copyright of this material is with those who created this presentation material. Please take permissions from the authors if you are in doubt about copyright infringement.
Is big data handicapped by "design"? Seven design principles for communicatin...Zach Gemignani
Is big data handicapped by "design"? This presentation shares the seven design principles for effective data communication. Good and bad examples for data visualizations highlight the choices designers make in helping non-analytical audiences understand the meaning in data.
Don't Blame PowerPoint! It's just a vehicleClearpreso
This document argues that PowerPoint itself is not to blame for bad presentations, but rather it is how the presenter chooses to use it. PowerPoint is simply a tool or "vehicle" and it is up to the presenter to fill it with thoughtful, well-designed content that moves the audience from one mental point to another. Blaming PowerPoint is a lazy excuse that distracts from the real problem, which is often poor choices by lazy presenters who rely on bullet points or use PowerPoint as a script rather than a visual aid. An effective presenter can use any software or tool as long as they focus on crafting a good message and story for their audience.
The document discusses how market research needs are evolving with advances in AI. It notes that all companies are becoming tech companies and research must move from reactive to proactive using tools like predictive analytics and anomaly detection. It outlines the different data sources, modalities, and skillsets needed. Key points are that research organizations need to externalize their domain expertise so machines can learn, develop capabilities across various data types, and create closed-loop data ecosystems that leverage existing knowledge and surface new insights. This involves building out centralized data lakes, modeling methods, and connecting elements into complex data products and solutions.
Design Thinking for Data Science #StrataHadoopIntuit Inc.
O'Reilly #StrataHadoop Presentation- George Roumeliotis
This talk describes a Design Thinking methodology for tackling Data Science projects. Be warned that the talk is not about machine learning, and it is not about user interfaces. It's about being an effective Data Science practitioner. The talk was originally presented in 2015 at the O'Reilly Strata Conference in San Jose, CA, by George Roumeliotis, a Data Scientist working at Intuit.
To view the presentation, visit: http://youtu.be/LQ9HWNtlggU
As we move into a new AI-enabled world, the role and decisions of User Experience designers become increasingly important. User Experience Design is at a crossroads with emerging technology, IT business models, and societal trends and needs. Human-centered Design and user advocacy are being challenged by algorithm-driven and manipulative interfaces (think social media) as well as business, and technology models that clash with user control and civil rights. New strategies are required for us to reduce bad, unethical, and embarrassing user experiences.
In this webinar, we will explore what causes ethical issues in UX, how to turn this around, and start practicing 'UX with Ethics' in our day-to-day work. This webinar aims to provide practical understanding, tips, and techniques to help you educate your team (a copy of the PPT will be made available) as well as to take a more influential role in your organization or design decision making role.
Recording of webinar given Jan 2021: https://youtu.be/EJcF75fOBYU
Facilitating Complexity: A Pervert's Guide to ExplorationWilliam Evans
A talk given at the Melbourne Cynefin meetup. A set of riffs on how to facilitate teams exploring the Complex Domain.
Will Evans explores the convergence of practice and theory using Lean Systems, Design Thinking, DevOps, and LeanUX with global corporations from NYC to Berlin to Singapore. As Chief Design Officer at PraxisFlow, he works with a select group of corporate clients undergoing Lean and Agile transformations across the entire organization. Will is also the Design Thinker-in-Residence at New York University's Stern Graduate School of Management.
Will was previously the Managing Director of TLCLabs, the world's leading Lean Design Innovation consultancy where he brought LeanUX and Design Thinking to large media, finance, and healthcare companies.
Before TLC, he led experience design and research for TheLadders in New York City. He has over 15 years industry experience in service design innovation, user experience strategy and research. His roles include directing UX for social network alanysis & terrorism modeling at AIR Worldwide, UX Architect for social media site Gather.com, and UX Architect for travel search engine Kayak.com. He worked at Lotus/IBM where he was the senior information architect working in Knowledge Management, and for Curl - a DARPA-funded MIT project when he was at the MIT Laboratory for Computer Science.
He lives in New York, NY, and drinks far too much coffee. He Co-Founded and Co-Chaired the LeanUX NYC conference now in it’s 6th year, founded the LEAD SUMMIT NYC, and was also the User Experience track chair for the Agile 2013 and Agile 2014 conferences.
Outside in, Better Design by Looking Outwards, UXSEA Summit 2019Kuldeep Kulshreshtha
The document discusses how designers can improve their influence and impact by looking outward to other fields like organizational development and futures thinking. It provides an overview of various tools and concepts from these fields, including appreciative inquiry, scenario planning, and use of self. The key recommendation is for designers to deepen their understanding of topics outside design like cognition, emotion, character skills and continuous growth in order to strengthen their work and better anticipate unintended impacts. Learning from other domains can help designers avoid issues like the Cassandra complex and instead create more meaningful change.
Redesigning the Table: The Case For Organizational DesignAdam Connor
As design talent becomes more sought after and designers achieve higher levels of leadership in organizations, it's becoming more and more apparent that having design talent does not ensure design success. An organization's culture - its shared beliefs and behaviors - have a tremendous effect on how that company utilizes and capitalizes on design talent. If we want our organizations to make the most of not only designers, but the creative talent and innovative ideas of all and any of it's people, then we must make a focused effort to change our organizations culture and the various aspects and facets of an organization in which culture manifests. This is Organizational Design, a practice focused on optimizing the structures of an organization to achieve a desired outcome.
Data visualization is about transforming numbers into knowledge, making information meaningful. I was one of 50 contributors to this free, Creative Commons licensed eBook, which provides a comprehensive overview of how to approach, develop, design, and publish great data visualizations.
Learn more about the project, interact with the eBook online, and get involved in future iterations at https://infoactive.co/data-design
UX STRAT USA: Leah Buley, "The Role of UX / CX in Business"UX STRAT
The document discusses the evolving relationship between customer experience (CX) and user experience (UX). It argues that the traditional distinctions between CX and UX are false, as organizations are becoming increasingly digital and both roles rely on similar methods. CX and UX professionals are converging in their use of insights like personas and journeys to inform strategies. Both roles also measure experiences, though metrics and qualitative research are complementary rather than distinct. The document concludes by advising professionals to stop splitting hairs over definitions and instead focus on holistic experience design, research, measurement and continuous improvement across channels.
Joseph Bou-Younes is the VP of Product at 500px Inc., a photography community and stock photo marketplace. The document provides an overview of 500px's mission, metrics-driven product management approach, and strategy to achieve their mission in a mobile-focused world. It also discusses challenges of product management like the narrative fallacy and mitigation strategies.
UX STRAT 2014: Jim Kalbach, "Applying 'Jobs to be Done' to UX Strategy"UX STRAT
A case study of how Turner Broadcasting approached creating a multichannel experience for March Madness Live that extended from Android and iPhones to iPads and desktops. The presentation will cover how the pillars of the cool project where implemented in the product, what worked and what did not work and how the UX design strategy set the team up for continued success.
The user-centered view of the interactions and experience led to the fulfillment of the business goals of improving the brand image which is expressed in the title of the presentation "March Madness is my BFF!" This is one of thousands of tweets expressing the joy fans felt while using the application.
Whats the story? Story strategy for productsHollie Lubbock
Stories help us connect with people, we use them daily to communicate and entertain each other. But how and why should we use these skills to improve our products and services. Design and interaction is a form of story telling, designers must become story tellers to push their products to the next level.
UX STRAT USA 2019: Rina Tambo Jensen, Mozilla UX STRAT
Mozilla has seen declining contributions from non-employees over time. A mixed-methods study found that contribution is growing for some projects like Rust but mailing lists are less used as platforms divide. Contributors feel things change without input. Diversity also impacts contribution. To address this, Mozilla formulated a strategy of "Open By Design" to bring staff and contributors together, focus on diversity and inclusion, advocate for projects, and improve contributor experiences. This led to over 30 new projects and initiatives to revitalize open contribution to Mozilla.
The document discusses a panel on data visualization. It introduces the panelists from various organizations and their roles. Common themes of visual storytelling, easier comprehension of data through visualization, and spotting trends are discussed. John Teresko is quoted about how data visualization can help turn data into useful information. Examples of data visualization projects from different industries are briefly described.
UX STRAT USA 2017: Ruth Buchanan, "Co-Designing Dropbox Innovations with Cust...UX STRAT
This document summarizes Dropbox's approach to participatory design research. It involves co-creating with customers to identify opportunities, develop concepts, ensure mutual benefit, and apply learnings. Key aspects include workshops to highlight user difficulties, brainstorming solutions informed by user needs and goals, and creating artifacts for synthesis. Benefits are better understanding users and giving them a voice in product development. The approach aims to minimize risk and create more valuable solutions through direct customer involvement.
The document discusses data centric products and machine intelligence. It notes that all digital products are now data products and will use machine learning. It advocates focusing on problems where data can help solve acute pain points for customers with money. The right solution is fault-tolerant, can demonstrate value quickly, and allows scaling data collection. Companies should focus on continuous improvement over technical perfection. Machine intelligence should be a central part of product strategy even if not yet implemented.
Design the Right thing ... and then Design things Right - UXSEA Summit 2019Kuldeep Kulshreshtha
This is the presentation deck from UX Conference session by Victor Ong of Bain and Company as a part of UXSEA Summit 2019 in Singapore. UXSEA Summit 2019 was held from 18th to 20th November, 2019. For more information about UXSEA Society, visit https://uxsea.org/
The copyright of this material is with those who created this presentation material. Please take permissions from the authors if you are in doubt about copyright infringement.
Is big data handicapped by "design"? Seven design principles for communicatin...Zach Gemignani
Is big data handicapped by "design"? This presentation shares the seven design principles for effective data communication. Good and bad examples for data visualizations highlight the choices designers make in helping non-analytical audiences understand the meaning in data.
Don't Blame PowerPoint! It's just a vehicleClearpreso
This document argues that PowerPoint itself is not to blame for bad presentations, but rather it is how the presenter chooses to use it. PowerPoint is simply a tool or "vehicle" and it is up to the presenter to fill it with thoughtful, well-designed content that moves the audience from one mental point to another. Blaming PowerPoint is a lazy excuse that distracts from the real problem, which is often poor choices by lazy presenters who rely on bullet points or use PowerPoint as a script rather than a visual aid. An effective presenter can use any software or tool as long as they focus on crafting a good message and story for their audience.
Data-Driven Design. You’ve got the data, so, now what? - Aaron Huang - KontagentSociality Rocks!
Now that you have the data, what's the plan? Using customer data to understand and optimize your social or mobile game can produce huge returns. But, there are also dangers of relying too heavily on data without the proper level of controls, data science and overall process. Fortunately, there are now tools, technology and talent available in the market that are enabling forces for studios who want to be more data-driven. This session will analyze what it takes to become a data-driven organization, and look at some lessons learned from our experience working with some of the top grossing social and mobile game studios.
Building a presentation that illustrates your story. These slides are exclusively for in-person presentation support. My slides have very little text so they serve to visually enhance what I say, and would not be complete without being part of a spoken presentation.
What's killing your brand? (And how to kill it before it kills you.) by David...DBD International, Ltd.
http://www.risingabovethenoise.com From brand identity expert and Fast Company expert blogger David Brier, "What's killing your brand? (And how to kill it before it kills you.)" Also known as "How to sell more and live longer." Premiered at the 2010 American Marketing Association's Conference in Minneapolis. More info: http://www.risingabovethenoise.com
BROKEN MEETINGS (and how you'll fix them)merlinmann
There's a big elephant in the office today that's becoming harder to ignore—meetings.
Even the best meetings can eat up massive person-hours, but those really awful ones will just kill you. You know the type.
Those time-wasting, rudderless, repetitious, zombie meetings where "deep dives," "drill downs," and "face time" often mean much is debated, little is accomplished, and everybody leaves feeling broken--AND, often as not, late for their next meeting.
In the premiere of this all-new presentation, Merlin Mann attacks Bad Meeting Culture with the same brand of practical, funny, and thought-provoking advice that his popular Inbox Zero talks brought to the topic of email.
You'll learn:
- what got us into this meeting mess
- why meetings have special powers to waste time at scale
- how "The 'Meh' Virus" propogates
- why even scrums and one-on-ones aren't immune
- how your meeting needs a parent
- 10 insanely practical tactics for improving your own meetings--starting today
Slides from my talk about sketchnoting at WebExpo Prague 2010.
The video of the talk is now online: http://webexpo.net/talk/sketchnotes/
Detailed notes to go with the slides can be found here: http://evalottalamm.wordpress.com/2010/10/11/sketchnoting-talk-at-webexpo-2010-in-prague/
The document discusses the benefits of meditation for reducing stress and anxiety. Regular meditation practice can help calm the mind and body by lowering heart rate and blood pressure. Making meditation a part of a daily routine, even if just 10-15 minutes per day, can have mental and physical health benefits over time by reducing stress levels and promoting relaxation.
The document discusses the benefits of meditation for reducing stress and anxiety. Regular meditation practice can help calm the mind and body by lowering heart rate and blood pressure. Studies have shown that meditating for just 10-20 minutes per day can have significant positive impacts on both mental and physical health over time.
This deck was presented by JESS3 co-founder, president and COO Leslie Bradshaw at the Future M / Startup Marketing Bootcamp on October 8, 2010 in Boston.
The focus of the presentation was giving CEOs and other decision makers insights from the world class JESS3 team regarding design best practices.
Leading Without Seeing: managing distributed teamsShane Pearlman
The rules are the same. Treat people well. Expect great things from them. Be human. The details though, they make all the difference. Managing the nuances of engagement and productivity with a couple thousand miles between you and your team is both science and art. My name is Shane. I have been running a fully distributed team of 20-40 North American creatives for the last 5 years. Our success has come from a cohesive set of technical and cultural systems: the right people, the right environment and the right tools.
* Build the right team: happy, helpful, curious & accountable
* The rhythm: offer consistency
* Relationships in the void
* Use the right tools
7 Tips to Beautiful PowerPoint by @itseugenecEugene Cheng
Short talk about presentations given at Startup Dynamo, a workshop held by Startup@Singapore NUS using the Learn Startup Methodology.
My segment was on Presentation Design to make an impact on VCs. Many thanks to @ryanlou for the invite. And not to forget Emiland De Cubber for his amazing slide deck inspirations and invaluable advice. Disclaimer: this is a reimagination off some of Emiland's presentations. I do not make any money of this.
Download for just a tweet: http://goo.gl/fbM4j
Want something similar done for your next pitch? Contact me at my site: http://itseugene.me/contact/
This document provides tips for creating effective PowerPoint presentations. It notes that many presentations are "unbearable" due to a lack of significance, structure, simplicity, and rehearsal. It emphasizes the importance of having a clear purpose for your presentation, using a simple structure like problem-solution, keeping slides concise with minimal text and images over clipart, writing speaker notes instead of long slides for printing, and rehearsing your presentation aloud to work out any issues. The overall message is that presentations should be passionate, memorable and scalable through a focus on simplicity and clarity of message.
Walgreens Community Management Projectjames pham 🧠
The goal of this project is to improve the customer experience in Walgreens pharmacies. A SWOT analysis identified strengths like technology but also weaknesses such as a lack of cross-training front store employees. Surveys found that customers value convenience and friendly service. However, delight scores and wait times show poor satisfaction when wait times exceed 15 minutes. Approaches to improve this include obtaining pharmacy externs, developing relationships with tech schools, improving workflow management to avoid bottlenecks, and cross-training store clerks. Monitoring progress through delight scores and surveys will help ensure improvements are effective.
This document shows the results of a rewards program over time, with banners displaying the program receiving up to 20% more clicks than those without the program. The program began with a 15% difference that decreased over time, with the gap nearly closed by the program's end.
This close Brand Battle between two competing national drug stores proves that a hyperlocal marketing is essential to improving your engagement strategy to your customers.
My talk from Adaptive Path's MX Conference on April 22nd, 2008 in San Francisco. I cover the lessons service and customer experience designers can learn from how restaurants are run - merging the needs and capabilities of the front and back of the house to deliver compelling experiences.
Optimize Digital Marketing Success with Your Site Launch or RedesignPerficient, Inc.
Designing a new website, launching international sites, or even starting from scratch in the digital space, are all common challenges facing our customers. Often, budgets are spent crafting the ideal user experience without much attention to maintaining traffic and retaining customers after the project goes live. We covered our best practices for addressing these common challenges and showed you how to look like a rock star within months after launch. The digital marketing ecosystem is complex with many factors impacting site speed, search engine optimization (SEO), paid search effectiveness, advertising, and conversion rates.
We broke down these factors with a 9-step approach to digital marketing success through a redesign that enables you to make the smartest and most cost-effective decisions.
When it comes to design, everyone has an opinion! However, during reviews and discussions it’s those with more than an opinion that fair the best. Successful design solutions require a deep understanding of audiences, clear strategy, and good ole data.
In this session you’ll learn:
- common data sources for design,
- how to build a data-informed approach,
- what data-informed design looks like in the wild (aka case studies).
Whether you’re trying to prove a point, make an improvement, or discover something new, data-informed design moves your team from gut-feelings to fact-based decisions.
Personalization, Beyond Recommenders by Edward ChenardEdward Chenard
This document provides an overview of Edward Chenard's career in personalization and recommenders over 20 years. It discusses his work leading data science teams at Fortune 500 companies and building over 50 data-driven products. The document then outlines Chenard's quest to understand the missing pieces in personalization, as algorithms and more data did not always solve issues. This led him on a global journey and to consider factors like human behavior, context, design, and behavioral economics. The document emphasizes that personalization must solve the contradiction between standardization and individuality.
Drinking from the Digital Data Fire HoseGigi Johnson
This document provides an overview of a webinar about using data more effectively. The webinar discusses strategies for proactively gathering relevant data, saving time in current data practices, and using social media for business intelligence. It outlines a 5-step process: 1) strategizing how to use abundant data, 2) creating simple systems to access and store data, 3) listening to data from within and outside the organization, 4) visualizing data to make and persuade around decisions, and 5) sharing data and tools collaboratively. Examples of specific tools are also provided. The webinar aims to help organizations and individuals improve key performance metrics by developing a data strategy and better leveraging abundant data sources.
The document provides an overview of Edward Chenard's career in personalization and recommenders over 20 years. It discusses his work leading data science and engineering teams at Fortune 500 companies, building over 50 data-driven products. The document then outlines Chenard's quest to understand the missing pieces in personalization, as algorithms and more data did not always solve issues. This led him on a global journey incorporating design, behavioral science, data governance, and understanding how identity and experiences are constructed through networks rather than just data alone.
How Data Science Builds Better Products - Data Science Pop-up SeattleDomino Data Lab
The document discusses how data science can help build better products. It explains that products are initially built to quickly test ideas through lightweight and imperfect means. Data science helps understand customer value and enables continuous learning through a process of analyzing data, making discoveries, and pivoting the product based on what is learned. This contrasts with the traditional approach where functionality is locked in place. The document advocates for an adaptive software environment that allows for rapid changes based on new insights. It provides tips for building successful data products through iterative improvements informed by data.
The document discusses how data science can help build better products. It explains that products are initially built to quickly test ideas through lightweight and imperfect means. Data science helps understand customer value and enables continuous learning through a process of analyzing data, making discoveries, and pivoting the product based on what is learned. Traditional product development relied on unrealistic assumptions, whereas data science incorporates understanding customer data and strategies to enable better discovery and decision making. The document advocates for using adaptive software that allows continuous improvement through flexibility and the ability to pivot based on learning.
Anyone that works with data downstream in an organization has seen things go...wrong, while upstream managers and business leaders are being held accountable. Whether it's a failure in process, or something technically goes wrong, working with data is not always easy. What happened? How can we prevent it from happening again? What's next?
This talk, given at the Portland Data Science Group on October 27, 2016, uncovers 4 common foibles of working with organizational data.
Data Informed Design - Good Tech Test - May 2018Courtney Clark
When it comes to design, everyone has an opinion! However, during reviews and discussions it’s those with more than an opinion that fair the best. Successful design solutions require a deep understanding of audiences, clear strategy, and good ole data.
In this session you’ll learn:
- Common data sources for design
- How to build a data-informed approach (not data-driven)
- What data-informed design looks like in the wild (aka case studies).
Whether you’re trying to prove a point, make an improvement, or discover something new, data-informed design moves your team from gut-feelings to fact-based decisions.
UX Antwerp Meetup January 2019 "User Centricity in a Corporate Environment"UX Antwerp Meetup
This document discusses the importance of user centricity in corporate environments. It begins by stating that taking a user centric approach can help companies reach product/market fit sooner, understand users and markets sooner, and lower acquisition costs. However, it notes that truly user centric products require validation with target users. While user testing provides validation, it does not validate things like organizational needs, problem solving ability, or technical viability. The document then discusses various tools and methods that can be used to gain feedback and validation at different stages, including interviews, surveys, design principles, design studios, design sprints, and data validation. It argues that these tools are important to help align stakeholders, speed up the design process, and make ideas
The document discusses challenges and opportunities for data management in citizen science projects. It identifies developing data management plans, establishing data policies, developing supporting cyberinfrastructure or technology platforms, and ensuring data quality as key issues. A survey of citizen science projects found the greatest dissatisfaction with processes for sharing data and presenting results, but that data management planning was better than average. Top priorities for improvement included tools for analyzing, visualizing, documenting and describing data, as well as training. The presentation calls on USGS to lead by example in promoting data sharing, developing clear and reusable policies and platforms, and demonstrating best practices for data quality.
Warren Buffet would often think of companies as castles with a competitive moat protecting the business. Products or companies that figure out how to build and leverage differentiated data assets will be best positioned to win their respective markets. This talk describes the properties of a good data moat, why it matters, and how to go about building them within your organization.
Then, Now, Next: Evolution of the Design Business – Bucharest Tech Week 2018Josh Silverman
In this talk for Bucharest Tech Week, I look at three distinct eras of the practice of design, talked about how teams have organized or (re)configured in each era, and unpack the benefits and opportunities within each.
This document discusses how small businesses can leverage big data. It begins with defining big data and providing examples of large datasets. It then acknowledges that analyzing big data presents different challenges for small businesses than large companies due to limited resources. The document outlines strategies for small businesses to effectively gather and analyze data, including being organized, knowledgeable, and focused. It emphasizes the importance of people in working with data. Finally, the document presents a case study example and challenges readers to consider how to identify and develop talent to work with organizational data.
Bob Selfridge - Identify, Collect, and Act Upon Customer Interactions; Rinse,...Julia Grosman
This document discusses building a customer intelligence practice using an agile process. It recommends starting with reference data and supplementing it with transactional and subjective data. The agile process involves continuously defining needs, designing specifications, developing solutions, and delivering working solutions to measure return on investment. Key aspects of the agile approach include collaboration over negotiation, responding quickly to change, valuing working solutions over documentation, and frequent delivery of software.
This document provides five analytics tips for top marketers:
1. Think about people, process, and technology when designing digital analytics solutions.
2. Segmentation is important - separate data by meaningful boundaries.
3. Focus on visitors rather than visits to understand user behavior.
4. Optimize for what matters most like conversion and lifetime value, not just clicks.
5. Deriving insights requires integrating data from multiple sources like web analytics, search, social, and CRM.
Converge 2014: BREAKOUT SESSION 2B (DAVIDSON)
Digital Analytics - Getting Leadership Buy-in
SHELBY THAYER
Everyone knows that digital analytics can help optimize websites and show the effectiveness of marketing campaigns. To do this efficiently and effectively takes resources—time, money, and people—but, more often than not, we just can't seem to make the case to get those resources. So, how do we get leadership buy-in?
KEY TAKEAWAYS:
Know when to ask for resources
Tell stories with their data
Get leadership buy-in to get the resources they need
The document discusses data collection methods and how InsideView gathers data. It explains that InsideView uses a combination of editorial, crowdsourcing, web crawling, and social data collection to achieve high coverage, accuracy, and freshness. InsideView's approach absorbs what is useful from each method and discards what is not to produce the best quality data according to benchmarks. The agenda covered how vendors gather data and accuracy metrics.
SearchLove London 2018 - Els Aerts - User Research Done RightDistilled
User research, understanding your users and finding out what makes them tick, is crucial to driving growth. In this talk, Els will share some of her favourite tools and showcase where user research made all the difference.
SearchLove London 2018 - Els Aerts - User Research Done RightDistilled
This document discusses the importance of user research for optimizing websites and products. It provides examples of different types of research methods, including targeted surveys, interviews, and in-person moderated user testing. The key benefits of user research mentioned are gaining an in-depth understanding of customers' motivations, emotions, and closing the gap between how companies view themselves as customer-centric and customers' actual perceptions. Research methods can be either quantitative like surveys and analytics or qualitative like interviews and testing to answer different types of questions.
Business leaders everywhere are looking to data to inform their decision making. Accompanying this demand are misunderstandings of what it takes to transform data into something that can inform a decision. What is the data infrastructure required? In this talk, I'll dispel some of these misunderstandings and discuss what it takes to build good data infrastructure. I'll discuss the components of a good data infrastructure. The best practices and available tools for gathering data, processing it, storing it, analyzing it and communicating the results. The goal is for these components to create a data infrastructure which can evolve from simple reporting to sophisticated insights for decision making.
Presented at OpenWest 2018
Similar to Inspiration and data-driven design. Yes, they work well together. (20)
Technoblade The Legacy of a Minecraft Legend.Techno Merch
Technoblade, born Alex on June 1, 1999, was a legendary Minecraft YouTuber known for his sharp wit and exceptional PvP skills. Starting his channel in 2013, he gained nearly 11 million subscribers. His private battle with metastatic sarcoma ended in June 2022, but his enduring legacy continues to inspire millions.
Visual Style and Aesthetics: Basics of Visual Design
Visual Design for Enterprise Applications
Range of Visual Styles.
Mobile Interfaces:
Challenges and Opportunities of Mobile Design
Approach to Mobile Design
Patterns
Storytelling For The Web: Integrate Storytelling in your Design ProcessChiara Aliotta
In this slides I explain how I have used storytelling techniques to elevate websites and brands and create memorable user experiences. You can discover practical tips as I showcase the elements of good storytelling and its applied to some examples of diverse brands/projects..
EASY TUTORIAL OF HOW TO USE CAPCUT BY: FEBLESS HERNANEFebless Hernane
CapCut is an easy-to-use video editing app perfect for beginners. To start, download and open CapCut on your phone. Tap "New Project" and select the videos or photos you want to edit. You can trim clips by dragging the edges, add text by tapping "Text," and include music by selecting "Audio." Enhance your video with filters and effects from the "Effects" menu. When you're happy with your video, tap the export button to save and share it. CapCut makes video editing simple and fun for everyone!
Architectural and constructions management experience since 2003 including 18 years located in UAE.
Coordinate and oversee all technical activities relating to architectural and construction projects,
including directing the design team, reviewing drafts and computer models, and approving design
changes.
Organize and typically develop, and review building plans, ensuring that a project meets all safety and
environmental standards.
Prepare feasibility studies, construction contracts, and tender documents with specifications and
tender analyses.
Consulting with clients, work on formulating equipment and labor cost estimates, ensuring a project
meets environmental, safety, structural, zoning, and aesthetic standards.
Monitoring the progress of a project to assess whether or not it is in compliance with building plans
and project deadlines.
Attention to detail, exceptional time management, and strong problem-solving and communication
skills are required for this role.
Decormart Studio is widely recognized as one of the best interior designers in Bangalore, known for their exceptional design expertise and ability to create stunning, functional spaces. With a strong focus on client preferences and timely project delivery, Decormart Studio has built a solid reputation for their innovative and personalized approach to interior design.
International Upcycling Research Network advisory board meeting 4Kyungeun Sung
Slides used for the International Upcycling Research Network advisory board 4 (last one). The project is based at De Montfort University in Leicester, UK, and funded by the Arts and Humanities Research Council.
Fonts play a crucial role in both User Interface (UI) and User Experience (UX) design. They affect readability, accessibility, aesthetics, and overall user perception.
Revolutionizing the Digital Landscape: Web Development Companies in Indiaamrsoftec1
Discover unparalleled creativity and technical prowess with India's leading web development companies. From custom solutions to e-commerce platforms, harness the expertise of skilled developers at competitive prices. Transform your digital presence, enhance the user experience, and propel your business to new heights with innovative solutions tailored to your needs, all from the heart of India's tech industry.
Connect Conference 2022: Passive House - Economic and Environmental Solution...TE Studio
Passive House: The Economic and Environmental Solution for Sustainable Real Estate. Lecture by Tim Eian of TE Studio Passive House Design in November 2022 in Minneapolis.
- The Built Environment
- Let's imagine the perfect building
- The Passive House standard
- Why Passive House targets
- Clean Energy Plans?!
- How does Passive House compare and fit in?
- The business case for Passive House real estate
- Tools to quantify the value of Passive House
- What can I do?
- Resources
31. “Yes, it’s true that a team at Google
couldn’t decide between two blues, so
they’re testing 41 shades between each
blue to see which one performs better.”
http://stopdesign.com/archive/2009/03/20/goodbye-google.html