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     tqm tqm Presentation Transcript

    • TOOLS OF TQM Abdulla Jassim Abdulla
    • INTRODUCTION
      • Data-Driven Methodology
      • Data generated by processes
      Statistical interpretation Seasonal variations New Technology
    • THE ‘SEVEN SIMPLE TOOLS’
      • Flowcharts
      • Cause and Effect (Ishikawa / fishbone) Diagrams
      • Check sheets
      • Pareto Charts
      • Histograms
      • Run Charts and Control Charts
      • Scatter plots and Correlation Analysis
    • FLOWCHARTS
      • Remember system theory: (Input, Output, customer supplier and their interactions).
      • Divide complex processes into simple sub-processes.
      • A Qualitative tools
    • Patient Transport Process Example Request made Log & prioritize request Dispatch transport Take patient to X-ray Doctor determines patient needs X-ray Information taken & request is logged Required equipment is found Transporter arrives on ward Ward contacts dispatcher Request prioritized Transport is dispatched Patient transferred from bed Patient taken to X-ray
    • Types of Flowcharts
      • LAYOUT FLOWCHART
      • Example Staff movement
      • DATA FLOW DIAGRAMS
      • leave approval process
    • ISHIKAWA DIAGRAMS
      • Also known as Fishbone or Cause-and-Effect Diagrams
      • Non-quantitative tools (Qualitative)
      • Sometimes called the 5M Diagram (Men, Machine, Materials, Measurements and methods)
    • ISHIKAWA DIAGRAM
    • CHECKSHEETS
      • Central tool for Quality Assurance programs
      • Specially useful for operational procedures
      • Could be derived from the flowchart and fishbone diagrams
    • Example check sheets Patient Transport Problem Sheet Area: Ward 3b Period: June 1996 Type Tally Subtotal Equipment broken IIIII 5 Patient not ready IIIII II 7 Not enough staff III 3 Patient having another exam etc. IIIII IIIII II 12