DESIGNING FOR A MOBILEAND CONNECTED WORLDSmart Device & Mobile User Experience Summit 2011Daniel Harris, Service Design Lead
WE DESIGN BREAKTHROUGH DIGITAL    BRANDS, PRODUCTS AND SERVICESNo Boundaries: | Telco | Device | Financial Services | Medi...
Designing for the Internet of the world
MICROSOFT VISION
THE EVOLUTION IN SERVICE DESIGN           PRACTICE      Engagement                       Of Course                       W...
PEOPLE
SERVICES
BRAND
THE BRAND CHALLENGE                  Broadcast Media                                                    Digital Media     ...
WE CALL IT BRAND DNA                                       APPEARANCE       BEHAVIOUR                                     ...
Slide 19 © Fjord 2010 | Confidential
CONTEXT WILL DRIVE FUTURE EXPERIENCES             Personal/Situational                                              Techno...
THANK YOU!@harrisdaniel@fjord
Fjord @ Smart device and mobile user experience summit
Fjord @ Smart device and mobile user experience summit
Fjord @ Smart device and mobile user experience summit
Fjord @ Smart device and mobile user experience summit
Fjord @ Smart device and mobile user experience summit
Fjord @ Smart device and mobile user experience summit
Fjord @ Smart device and mobile user experience summit
Fjord @ Smart device and mobile user experience summit
Fjord @ Smart device and mobile user experience summit
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Fjord @ Smart device and mobile user experience summit

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Fjord's Daniel Harris presented at Informa's 'Smart device and mobile user experience summit' in London. Here is the presentation. For more information visit www.fjordnet.com or follow us on Twitter @fjord

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Fjord @ Smart device and mobile user experience summit

  1. 1. DESIGNING FOR A MOBILEAND CONNECTED WORLDSmart Device & Mobile User Experience Summit 2011Daniel Harris, Service Design Lead
  2. 2. WE DESIGN BREAKTHROUGH DIGITAL BRANDS, PRODUCTS AND SERVICESNo Boundaries: | Telco | Device | Financial Services | Media | OS | Portal | Retail | Startup |
  3. 3. Designing for the Internet of the world
  4. 4. MICROSOFT VISION
  5. 5. THE EVOLUTION IN SERVICE DESIGN PRACTICE Engagement Of Course WOW Time
  6. 6. PEOPLE
  7. 7. SERVICES
  8. 8. BRAND
  9. 9. THE BRAND CHALLENGE Broadcast Media Digital Media Physical experience Liquid experience Liquid experience { { Visual: One-way. Largely static Spatial: Multi-way. Highly interactive Skills, methods & tools Skills, methods & tools Defined & Understood Not Defined k promises” tial to brea M ore “potenVisual Behavioral Scale of harm done V Scale of opportunity Slide 17 © Fjord 2010 | Confidential
  10. 10. WE CALL IT BRAND DNA APPEARANCE BEHAVIOUR PERFORMANCE APPEARANCE AUTHENTIC EXPECTED RECOGNISED BEHAVIOURS PERFORMANCE ANYWHERE DELIVERED GUARANTEEDSlide 18 © Fjord 2010 | Confidential
  11. 11. Slide 19 © Fjord 2010 | Confidential
  12. 12. CONTEXT WILL DRIVE FUTURE EXPERIENCES Personal/Situational Technological Who Device (Laptop, Desktop, are you Location Smartphone, Where Who are Tablet…) are with? (GPS, NFC…) you? you? (Generally) Who are Personal you now? Delivery Network How much (Behavior) (Contacts, Friends, time have Technology Social Platform) you got? (SMS, Mobile, Web, What are Application…) you trying What to do? What do Operating did you just do? you Access System What Technology (iOS, Android, need? are you (2G, 3G, 4G, HSDPA, Symbian…) doing? Wifi….) Filter Agregate Toggle on/off Share/ Control Connect
  13. 13. THANK YOU!@harrisdaniel@fjord
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