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Fjord @ Smart device and mobile user experience summit

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Fjord's Daniel Harris presented at Informa's 'Smart device and mobile user experience summit' in London. Here is the presentation. For more information visit www.fjordnet.com or follow us on Twitter @fjord

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Fjord @ Smart device and mobile user experience summit

  1. 1. DESIGNING FOR A MOBILE AND CONNECTED WORLD Smart Device & Mobile User Experience Summit 2011 Daniel Harris, Service Design Lead
  2. 2. WE DESIGN BREAKTHROUGH DIGITAL BRANDS, PRODUCTS AND SERVICES No Boundaries: | Telco | Device | Financial Services | Media | OS | Portal | Retail | Startup |
  3. 3. Designing for the Internet of the world
  4. 4. MICROSOFT VISION
  5. 5. THE EVOLUTION IN SERVICE DESIGN PRACTICE Engagement Of Course WOW Time
  6. 6. PEOPLE
  7. 7. SERVICES
  8. 8. BRAND
  9. 9. THE BRAND CHALLENGE Broadcast Media Digital Media Physical experience Liquid experience Liquid experience { { Visual: One-way. Largely static Spatial: Multi-way. Highly interactive Skills, methods & tools Skills, methods & tools Defined & Understood Not Defined k promises” tial to brea M ore “poten Visual Behavioral Scale of harm done V Scale of opportunity Slide 17 © Fjord 2010 | Confidential
  10. 10. WE CALL IT BRAND DNA APPEARANCE BEHAVIOUR PERFORMANCE APPEARANCE AUTHENTIC EXPECTED RECOGNISED BEHAVIOURS PERFORMANCE ANYWHERE DELIVERED GUARANTEED Slide 18 © Fjord 2010 | Confidential
  11. 11. Slide 19 © Fjord 2010 | Confidential
  12. 12. CONTEXT WILL DRIVE FUTURE EXPERIENCES Personal/Situational Technological Who Device (Laptop, Desktop, are you Location Smartphone, Where Who are Tablet…) are with? (GPS, NFC…) you? you? (Generally) Who are Personal you now? Delivery Network How much (Behavior) (Contacts, Friends, time have Technology Social Platform) you got? (SMS, Mobile, Web, What are Application…) you trying What to do? What do Operating did you just do? you Access System What Technology (iOS, Android, need? are you (2G, 3G, 4G, HSDPA, Symbian…) doing? Wifi….) Filter Agregate Toggle on/off Share/ Control Connect
  13. 13. THANK YOU! @harrisdaniel @fjord
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Fjord's Daniel Harris presented at Informa's 'Smart device and mobile user experience summit' in London. Here is the presentation. For more information visit www.fjordnet.com or follow us on Twitter @fjord

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