Maximize Citrix Performance Complementing Citrix Director and Edgesight
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Maximize Citrix Performance Complementing Citrix Director and Edgesight

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Citrix XenApp and XenDesktop deliver significant benefits to enterprise and service providers by providing a unified solution for delivery of virtual desktops and applications on demand. Watch this ...

Citrix XenApp and XenDesktop deliver significant benefits to enterprise and service providers by providing a unified solution for delivery of virtual desktops and applications on demand. Watch this webinar to learn about next-gen performance monitoring best practices that you need to put in place to get the most out of your Citrix XenApp / XenDesktop investments and reliably deliver virtual desktops and applications to users.

Join desktop virtualization expert Bala Vaidhinathan (CTO, eG Innovations) and Vasu T.N (Technical Marketing Lead, Citrix) and learn how to:

• Gain complete performance visibility of all IT domains impacting the experience of virtual desktop/application users
• Utilize next-gen management solutions that complement and integrate with Citrix Director/EdgeSight to accelerate troubleshooting and resolution
• Ensure a seamless desktop experience and maximize virtual desktop user satisfaction by pre-emptively detecting and resolving performance issues - before users notice
• Ensure maximum ROI by right-sizing your XenApp and XenDesktop infrastructure using powerful reporting & analytics

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Maximize Citrix Performance Complementing Citrix Director and Edgesight Maximize Citrix Performance Complementing Citrix Director and Edgesight Presentation Transcript

  • Presenter Bala Vaidhinathan | CTO | eG Innovations Maximizing Citrix Performance by complementing Director/EdgeSight with eG Enterprise Citrix Ready Technical Webinar with eG Innovations
  • © eG Innovations, Inc | www.eginnovations.com Today’s Presenter Bala Vaidhinathan CTO, eG Innovations bala@eginnovations.com
  • © eG Innovations, Inc | www.eginnovations.com Agenda  Citrix performance management today – What, Who, How  Extending Citrix Performance Management with eG Enterprise  Unified Performance Management – Use Cases and Benefits  Q & A  Next Steps
  • © eG Innovations, Inc | www.eginnovations.com Citrix Performance Management Today What Who How
  • © eG Innovations, Inc | www.eginnovations.com WhoWhat Citrix Performance Management How Sharefile Control Device Manager Citrix Performance Management No longer just one tier that needs to be managed!
  • © eG Innovations, Inc | www.eginnovations.com WhoWhat Citrix Performance Management How User complaints are about the “service”, not about individual tiers.
  • © eG Innovations, Inc | www.eginnovations.com WhoWhat Citrix Performance Management How To troubleshoot user service performance issues, end-to-end visibility is required. It is not just Citrix
  • © eG Innovations, Inc | www.eginnovations.com WhoWhat Citrix Performance Management How Profile Management Sharefile Control Device Manager Citrix Performance Management Citrix performance management must cover the non-Citrix tiers as well.
  • © eG Innovations, Inc | www.eginnovations.com Who Citrix Performance Management HowWhat Who Citrix Architect • Responsible for architecture, planning, growth of Citrix environment. • Interested in evaluating performance of different technologies; Long term bottleneck analysis, capacity planning and forecasting • Handles day to day operations of the Citrix service • Required to detect, troubleshoot, resolve performance issues that impact the user experience; requires views into the real-time performance of every tier Citrix Service Manager • Handles user complaints • Interested in quickly resolving the problem; Needs to be able to figure out quickly who should handle a problem – network? Database? Citrix? VMware? Helpdesk
  • © eG Innovations, Inc | www.eginnovations.com Who Citrix Performance Management HowWhat How Citrix Director with EdgeSight Citrix Director/ EdgeSight Director/EdgeSight offers visibility into Citrix XenApp, XenDesktop, Netscaler. Capabilities for helpdesk to drill down into user sessions and view performance of desktops.
  • © eG Innovations, Inc | www.eginnovations.com Citrix Director/EdgeSight Capabilities Capabilities Director & EdgeSight eG Innovations Monitoring connection failures Yes Limited Monitoring logon performance Yes Limited Monitoring session activity Yes Yes Drill down into user sessions Yes Yes Network level visibility into HDX channels Yes No Trend analysis of metrics Yes Yes Monitoring server health Limited Yes Monitoring the Citrix ecosystem (virtualization, storage, provisioning servers, license servers, etc.) Yes Auto-baselining for proactive monitoring Yes Correlating performance across tiers to identify the root- cause of problems Yes Advanced reporting for post mortem diagnosis, service level reporting, optimization and forecasting Yes
  • © eG Innovations, Inc | www.eginnovations.com Profile Management Now What If … Sharefile Control Device Manager Citrix Director/ EdgeSight one of the other tiers is impacting the Citrix user experience. Let’s look at a quick real-world scenario ….
  • © eG Innovations, Inc | www.eginnovations.com A Real-World Example 08:00 User to the helpdesk – “my application access is very slow. I am not able to work properly.” 8:00AM Helpdesk We will get on it right away!
  • © eG Innovations, Inc | www.eginnovations.com A Real-World Example The helpdesk has received many calls that application access is slow. The Citrix admin is called to look at the issue. 9:00AM Things look normal from here … Citrix Service Manager The load is not unusually high – there are 5 active sessions. Logon times are ok.
  • © eG Innovations, Inc | www.eginnovations.com A Real-World Example The server load is not too high. 9:15AM Citrix Service Manager 09:15 Citrix admin is reviewing load on the XenApp servers. Nothing unusual.
  • © eG Innovations, Inc | www.eginnovations.com Citrix Service Manager A Real-World Example Director’s availability monitoring of the infrastructure also shows nothing wrong. 9:30AM 09:30 Basic infrastructure status checks don’t reveal problems.
  • © eG Innovations, Inc | www.eginnovations.com A Real-World Example Can see who is active. 9:45AM Citrix Service Manager 09:45 User sessions show nothing abnormal with the Citrix service.
  • © eG Innovations, Inc | www.eginnovations.com Citrix Service ManagerA Real-World Example Search for a specific user. See processes that the user is running and their CPU & memory. View HDX channel information for the user. 10:00AM 10:00 User-by-user troubleshooting begins.
  • © eG Innovations, Inc | www.eginnovations.com Citrix Service Manager A Real-World Example Repeat this for all the users. Scott is running a process that is taking a lot of CPU. 11:00AM Let me kill the process and see. 11:00 User “Scott” is running processes that take up CPU load.
  • © eG Innovations, Inc | www.eginnovations.com A Real-World Example 08:00 Helpdesk receives a call that application access is slow 09:00 Helpdesk has received many calls that application access is slow. The Citrix admin is called to look at the issue. 11:00 The Citrix admin has reviewed Director/EdgeSight metrics, has killed the offending process. But user complaints persist. 12:00 The Citrix admin decides to reboot the server but the problem persists even after the reboot. 13:00 The problem does not appear to be specific to Citrix. The Citrix admin calls for a conference call with the other administrators …
  • © eG Innovations, Inc | www.eginnovations.com What Follows … Citrix Director / EdgeSight VMware VCOPS - Virtual Task Manager - Windows Event Viewer - Windows EMC Ionix - Storage Cisco UCS Manager - Hardware CiscoWorks - Network
  • © eG Innovations, Inc | www.eginnovations.com A Real-World Example 08:00 Helpdesk receives a call that application access is slow 09:00 Helpdesk has received many calls that application access is slow. The Citrix admin is called to look at the issue. 11:00 The Citrix admin has reviewed Director/EdgeSight metrics, has killed the offending process. But user complaints persist. 12:00 The Citrix admin decides to reboot the server but the problem persists even after the reboot. 13:00 The problem does not appear to be specific to Citrix. The Citrix admin calls for a conference call with the other administrators . 17:00 After hours of troubleshooting, the problem is identified in the VMware tier! Slowandmanualdiagnosis
  • © eG Innovations, Inc | www.eginnovations.com Citrix Performance Management with an Intelligent Xen Dashboard
  • © eG Innovations, Inc | www.eginnovations.com Real-World Example - Revisited 06:30 The helpdesk receives an automatic alert saying that access to Ctirix is slowing down. No user has been impacted yet. 6:30AM Helpdesk This looks odd. Let’s get to the bottom of this before users start calling …
  • © eG Innovations, Inc | www.eginnovations.com Triage Problems Quickly The application that is responsible for the slow down – a samba backup job 6:35AM Helpdesk Yup, the backup job is taking up resources …
  • © eG Innovations, Inc | www.eginnovations.com Focus on the Root-Cause, Not Effects Without root-cause diagnosis, you have no idea where the problem lies With root-cause diagnosis, you have a clear idea of what to do to resolve the problem. All the problems appear to be equally important. The root-cause of the problem The effects of the problem
  • © eG Innovations, Inc | www.eginnovations.com The Result 06:30 The helpdesk seels an alert of a slowdown with Citrix access. 06:35 The helpdesk reviews the service topology and determines that there is an issue on the VMware server. Contacts the VM administrator. 06:45 The VMware administrator realizes that the backup job is impacting the user experience. Reschedules the backup job for later in the evening. Citrix Performance Management Made Rapidandautomated diagnosis
  • © eG Innovations, Inc | www.eginnovations.com Intelligent Xen Dashboard … not like that … but like this!
  • © eG Innovations, Inc | www.eginnovations.com How the eG Xen Dashboard Complements Director/EdgeSight Capabilities Director & EdgeSight eG Xen Dashboard Monitoring connection failures Yes Limited Monitoring logon performance Yes Limited Monitoring user session activity including Drilldowns Yes Yes Network level visibility into HDX channels Yes No Trend analysis of metrics Yes Yes Monitoring server health Limited Yes Monitoring the Citrix ecosystem (virtualization, storage, provisioning servers, license servers, etc.) Yes Auto-baselining for proactive monitoring Yes Correlating performance across tiers to identify the root- cause of problems Yes Advanced reporting for post mortem diagnosis, service level reporting, optimization and forecasting Yes Advanced Dashboards for Troubleshooting, SLAs, Capacity Planning, HelpDesk , Exec views, etc. Yes
  • © eG Innovations, Inc | www.eginnovations.com End to End Performance Management Profile Management Sharefile Control Device Manager Citrix Performance Management Director/Edgesight with eG Enterprise gives you comprehensive coverage
  • End to End Performance Management Infrastructure Performance Utilization levels of CPU, memory, disk, workload on each element – IOPS / Requests / Bandwidth. Platform Performance Connections, resources, failed desktops, users Service Performance Users, Applications, Sessions, Incidents, Latency. End Users Network Storage InfraApps Virtual. Desktop Infrastructure Components Virtual Desktop Platform Deep end-to-end performance visibility; forecasting, bottleneck analysis capability Ability to troubleshoot virtual desktop slowness across tiers Full visibility into operational state of the service to triage a problem
  • © eG Innovations, Inc | www.eginnovations.com Integrating the eG Xen Dashboard with Citrix Director/EdgeSight Citrix XenDesktopTM Citrix Director Receiver Virtual Delivery Agent Hypervisor Client-side Network DB Store Front eG Enterprise HTTP/S ODATA API Server OS Machines Virtual Delivery Agent Virtual Delivery Agent Remote PCs Virtual Machine Desktop Machines Data Controller Provisioning Services Virtual Delivery Agent
  • © eG Innovations, Inc | www.eginnovations.com Integrating eG Enterprise with Director/EdgeSight
  • © eG Innovations, Inc | www.eginnovations.com Total Citrix Performance Management Delivered Profile Management Sharefile Control Device Manager Citrix Director/ EdgeSight Capabilities Director & EdgeSight + eG Xen Dashboard Monitoring connection failures Yes Monitoring logon performance Yes Monitoring session activity Yes Drill down into user sessions Yes Network level visibility into HDX channels Yes Trend analysis of metrics Yes Monitoring server health Yes Monitoring the Citrix ecosystem (virtualization, storage, provisioning servers, license servers, etc.) Yes Auto-baselining for proactive monitoring Yes Correlating performance across tiers to identify the root-cause of problems Yes Advanced reporting for post mortem diagnosis, service level reporting, optimization and forecasting Yes
  • © eG Innovations, Inc | www.eginnovations.com Use Case – Performance Optimization A few of the servers are handling most of the sessions Citrix Architect
  • © eG Innovations, Inc | www.eginnovations.com Use Case – Successful Migration Performance before migration Performance after migration XenApp 4.5 to 6.5 XenApp 6.5 to 7.5 XenDesktop 5 to 7.5
  • © eG Innovations, Inc | www.eginnovations.com Use Case – Bottleneck Analysis Analyze which tier is the bottleneck
  • © eG Innovations, Inc | www.eginnovations.com Use Case – Bottleneck Analysis Two apps taking more than 60% of memory available and choking the system
  • © eG Innovations, Inc | www.eginnovations.com Use Case – Bottleneck Analysis Review how to avoid performance issues
  • © eG Innovations, Inc | www.eginnovations.com ROI of Unified Performance Management from EdgeSight/Director & eG Enterprise • Reduce downtime • Increase application availability • Boost user experience Boost User Satisfaction & Productivity • Simplify, automate & accelerate diagnosis & troubleshooting • Optimize staffing levels & reduce OPEX Reduce IT Support Cost & Complexity • Increase hardware utilization • Leverage investment in software • Right-size & optimize environment Reduce Infrastructure Cost & Avoid Cost Overruns • Accelerate deployments & rollout • Reduce risk, deliver successful projects & peace of mind Deliver Projects on Time, on Budget, on Target
  • © eG Innovations, Inc | www.eginnovations.com About eG Innovations eG Innovations is the only enterprise-class performance management solution that provides virtualization-aware correlation and complete visibility across every layer and every tier of dynamic & complex cloud, virtual, and physical IT environments to reliably deliver mission-critical business services. Worldwide Locations USA, UK, Netherlands, Singapore, Hong Kong, India Customers Over 1000 customers Certifications Awards & Recognition
  • © eG Innovations, Inc | www.eginnovations.com Customer Success
  • © eG Innovations, Inc | www.eginnovations.com • Citrix Ready – www.citrixready.com • eG Innovations – www.eginnovations.com • Bala Vaidhinathan - info@eginnovations.com eG Innovations Resources • XenApp Monitor – www.eginnovations.com/xenapp • XenDesktop Monitor – www.eginnovations.com/xendesktop • Product Trial – www.eginnovations.com/trial Resources, Q & A