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Data-driven business improvement:
Open data within the enterprise will be
a leading driver of positive behaviour
change and greater self-management
with real benefits for productivity.




                                          1
‘Humanizing the enterprise’ since 2003...




                                            2
A rose by any other name...




                              3
A rose by any other name...




            Themes from this week:
            • Big Data
            • Activity Streams
            • Actionable insight
            • Mapping to results




                                     3
Social business is not just about collaboration




                                                  4
Signals and data in the connected company




                                            5
6
Data and Analytics:
what can we take from consumer
analytics into the enterprise, and
how can we extend the idea to
drive business improvement?




                                     6
Big focus in 2011 on getting closer to customers




                                                   7
Social media monitoring: love me... love me not...




                                                     8
Quants for wants and the rise of ‘big data’




                                              9
Quants for wants and the rise of ‘big data’




        "The best minds of my generation
        are thinking about how to make
        people click ads ... That sucks."
                        Jeff Hammerbacher, Cloudera




                                                      9
It’s not size that matters, it’s what you do with it ;-)




                                                           10
Soccer, F1, baseball all transformed by analytics




                                                    11
12
Towards Social Business Intelligence:
Turning internal and external data into
sources of business improvement




                                          12
Instead of studying a microcosm...




                                     13
... we should immerse ourselves in the ecosystem




                                                   14
Where do all the insights go?




                                15
Analytics without action is just a rear-view mirror




                                                      16
Reports are a poor way to influence behaviour




                                                17
In the flow: activity streams & talking machines




                                                   18
Social analytics: applying ‘many eyes’ to data...




                                                    19
... in conjunction with a simple action framework




                                                    20
... in conjunction with a simple action framework




                                                    20
21
Data-driven behaviour change:
nothing motivates people better
than objective real-time feedback
on how they are doing




                                    21
Social Business Intelligence: a new practice area?




                                                     22
SBI creates the conditions for permanent evolution




                                                 23
SBI creates the conditions for permanent evolution

                         Try this at home folks!
                         • Apply analytics to
                           internal social data
                         • Correlate with external
                           social listening
                         • Create a subscribe
                           model for personal
                           filtered activity streams
                         • Create simple ways to
                           claim actions
                         • Encourage ownership
                           and action by all
                                                       23
Thanks for listening




            @LeeBryant




                         24

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Social Business Intelligence: The Future of Listening