Ming Kwan, Global Digital Marketing Manager, Nokia's Keynote address at the Enterprise 2.0 Conference in Boston 2011. Social activities in organizations are currently focused on three, distinct, areas. Internal – Enterprise 2.0, External – consumer engagement and Partner collaboration. This has led to different parts of our organization working on their own social initiatives, creating social silos. We are now connecting insights from our external activities with internal systems to reap the benefits of ownership, visibility & transparency.

2. Pulling it Together:
Connecting External Activities with Internal Conversations
Enterprise 2.0 Conference
Ming Kwan @mingk
June 2011
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3. Challenge.
19 © 2011 Nokia Source: Flicker user Photographic Poetry

4. 20 © 2011 Nokia

5. Alerts drive action.
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6. Illusive...
ROI
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7. Ecosystem
23 © 2011 Nokia

8. Visualizer
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9. Socializer
25 © 2011 Nokia

10. Agora – Social Command Centre
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11. Ideas Project
27 © 2011 Nokia

12. Thank You 
@mingk
28 © 2011 Nokia