You cannot measure information,you can measure conversations                         EIM 2011 conference                  ...
The conversation economy                           2
Enterprise 1.0• Transactional systems • record-centric• Productivity tools • document-centric• Communication tools • messa...
The old eco-system• The average worker spends more than an hour a   week locating documents in multiple sources• People wa...
ROI = RUNNING ON INSTINCT                            5
Big Data           6
The cost of informationCost of Enterprise (Information) Systems                   +      Cost of Information Overload     ...
New paradigms, old systemsSystemsPoliciesChannelsInterfaces                             8
Where is the inEnterprise Systems?                      9
...knowledge itself is becoming overwhelminglyplentiful and we know that most of it isunstructured. While the majority of ...
Dawn of a new enterprise                           11
In Enterprise 2.0It’s not about recordsIt’s not about filesIt’s not about systemsIt’s not about content                    ...
The social enterprise  Enterprise 2.0 establishes an  effective ecosystem of social and  mobile technologies that provide ...
How social is your enterprise?                                 14
Social business                  15
Collaborative activities typically consume 70-80% ofan information worker’s time, the relative gain ofimproving the perfor...
From ECO system to EGO system                                17
Seamless integration          Social featureseverything is an information asset- From push to pull (RSS)- Authoring- From ...
More socialfrom systems of records to   featuressystems of engagement- Micro-blogging- Mashup- Aggregation- Ratings & reco...
Social ego-systems                            presence              sharing                  relationships                ...
Engagement   createsCONVERSATIONS              21
Engagement = sentiments                          22
Creativity surfaces                      23
The context economy                      24
25
The real time web                    26
Unlocking your social capital                                27
Location based services       use GamificationGartner recently predicted that by 2015, 50% ofbusinesses will use gamificati...
Badges and mayorships                        29
METCALFE’S law in a mobile world   The value of a telecommunications network   is proportional to the square of the number...
Social = Growth“So the flow of information is changingus at a far deeper level than we realize.Knowledge was once power. No...
Attraction economy  Engagement  Connectors  Many-to-one  Interactive  Return On Involvement  Eminence                     ...
Social capital in the enterprise• Metcalfe’s law• Dunbar’s number• Milgram’s six degrees• Network effects• Strong Ties en ...
Ready for some curve jumping?• Human capital = Social capital• Identify generators of knowledge• Everything is an informat...
Thank you            35
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Enterprise 2.0 and Enterprise Information Management

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Presentation on Enterprise 2.0 given at the EIM 2011 event hosted by VLC in Amsterdan.

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Enterprise 2.0 and Enterprise Information Management

  1. 1. You cannot measure information,you can measure conversations EIM 2011 conference Amsterdam @thethinkingape jeroen.derynck@thinkingape.be 1
  2. 2. The conversation economy 2
  3. 3. Enterprise 1.0• Transactional systems • record-centric• Productivity tools • document-centric• Communication tools • message-centric 3
  4. 4. The old eco-system• The average worker spends more than an hour a week locating documents in multiple sources• People waste 74 minutes a week copying, pasting and re-entering the same information into different documents• 80 percent of workers use their email to store information and files• 96 percent are open to the introduction of new technologies to help make their working practices more efficient• 44 percent of workers found insufficient training was a barrier to adopting new technologies, while one third (35 percent) did not find them simple or intuitive to use 4
  5. 5. ROI = RUNNING ON INSTINCT 5
  6. 6. Big Data 6
  7. 7. The cost of informationCost of Enterprise (Information) Systems + Cost of Information Overload + Cost of Information Asymmetry = Cost of Information 7
  8. 8. New paradigms, old systemsSystemsPoliciesChannelsInterfaces 8
  9. 9. Where is the inEnterprise Systems? 9
  10. 10. ...knowledge itself is becoming overwhelminglyplentiful and we know that most of it isunstructured. While the majority of the efforthas been in trying to apply structure to thisknowledge to make it easier to assetize andcapitalize, are we ignoring a big picture:with a world of abundance of knowledge—andnot scarcity—it makes more sense to delivermarket leadership by capitalizing on the addedvalue of expertise, relationships, introspection,eminence and experiencehttp://blogs.forbes.com/rawnshah/2011/03/01/shifting-the-imperative-from-knowledge-management-to-expertise-management/ 10
  11. 11. Dawn of a new enterprise 11
  12. 12. In Enterprise 2.0It’s not about recordsIt’s not about filesIt’s not about systemsIt’s not about content 12
  13. 13. The social enterprise Enterprise 2.0 establishes an effective ecosystem of social and mobile technologies that provide rapid, agile collaboration, and business convergence... it brings the user back into the equation... 13
  14. 14. How social is your enterprise? 14
  15. 15. Social business 15
  16. 16. Collaborative activities typically consume 70-80% ofan information worker’s time, the relative gain ofimproving the performance of those activities issignificantly higher than improving the performanceof individual activities COLLABORATION counts for 36% of overall business performance research  paper  Mee*ngs  around  the  world:  the  impact  of  collabora*on  on  Business  Performance  (Gofus  et.  al.,  2006)   16
  17. 17. From ECO system to EGO system 17
  18. 18. Seamless integration Social featureseverything is an information asset- From push to pull (RSS)- Authoring- From email to IM- Co-creation- Media Sharing- Tagging/Social bookmarking- Social Networking 18
  19. 19. More socialfrom systems of records to featuressystems of engagement- Micro-blogging- Mashup- Aggregation- Ratings & recommendations 19
  20. 20. Social ego-systems presence sharing relationships identity conversations reputation groups 20
  21. 21. Engagement createsCONVERSATIONS 21
  22. 22. Engagement = sentiments 22
  23. 23. Creativity surfaces 23
  24. 24. The context economy 24
  25. 25. 25
  26. 26. The real time web 26
  27. 27. Unlocking your social capital 27
  28. 28. Location based services use GamificationGartner recently predicted that by 2015, 50% ofbusinesses will use gamification to “obtain andkeep customer loyalty” 28
  29. 29. Badges and mayorships 29
  30. 30. METCALFE’S law in a mobile world The value of a telecommunications network is proportional to the square of the number of connected users of the system (n2). 30
  31. 31. Social = Growth“So the flow of information is changingus at a far deeper level than we realize.Knowledge was once power. Now it’sbecoming freedom. If knowledge werepower we’d have good cause to besecretive. But secrecy isn’t onlybecoming impossible. It’s provingdysfunctional as well. We beginto see how much better our decisionsare when we work together, openly”(Lienhard, 1997). 31
  32. 32. Attraction economy Engagement Connectors Many-to-one Interactive Return On Involvement Eminence 32
  33. 33. Social capital in the enterprise• Metcalfe’s law• Dunbar’s number• Milgram’s six degrees• Network effects• Strong Ties en Weak Ties 33
  34. 34. Ready for some curve jumping?• Human capital = Social capital• Identify generators of knowledge• Everything is an information asset• Seamless interoperability• Create an ego system• Reward sharism 34
  35. 35. Thank you 35

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