Your SlideShare is downloading. ×
0
CUSTOMER SERVICE<br />Everyone’s Business<br />
From There<br />To Here<br />
“Who we are and how we do it”<br />SERVING<br />
Benefits of Serving<br />“Two roads diverged in a wood, and I,<br />I took the one less traveled by,<br />And that has mad...
Loyal customers pay more and are easily recovered
Keeps our people working
Allows company to remain financially strong
Easy way to differentiate from competition
Opportunity to maximize pay and benefits
Mission becomes a reality </li></li></ul><li>Our Challenge and Opportunity<br />
Raise the bar <br />
the “optionality” effect<br />
Part of our DNA<br />
revolutionary<br />
The timing is right.<br />
<ul><li>We “believe” that we already have a good reputation for serving within our market.
We suspect that some competitors are working aggressively to become better than us.
Our vision is serve as well as the “best of the best”!  (Any industry!)</li></ul>How Great Can We Become at Serving?<br />
We are in this recessionfor a reason<br />
We have a major window of opportunity.<br />
From Unique <br />to Unnatural<br />
move to being a heart issue<br />
Focus up and out<br />
Mindset change – <br />a heart thing<br />
Upcoming SlideShare
Loading in...5
×

Customer Service

1,576

Published on

Portions of my company's Customer Service Initiative

Published in: Business, Education
5 Comments
12 Likes
Statistics
Notes
No Downloads
Views
Total Views
1,576
On Slideshare
0
From Embeds
0
Number of Embeds
2
Actions
Shares
0
Downloads
229
Comments
5
Likes
12
Embeds 0
No embeds

No notes for slide
  • ServingWe don’t make or sell anything other than a service, so we all need to understand that we are “here to serve”. The only way we can differentiate ourselves from our competition is through how we serve and this applies to both our internal and our external customers. The key to giving effective service is to have a servant’s heart…which requires each of us to have a healthy does of humility and a passion for taking care of other peoples’ needs.
  • Transcript of "Customer Service"

    1. 1. CUSTOMER SERVICE<br />Everyone’s Business<br />
    2. 2. From There<br />To Here<br />
    3. 3. “Who we are and how we do it”<br />SERVING<br />
    4. 4. Benefits of Serving<br />“Two roads diverged in a wood, and I,<br />I took the one less traveled by,<br />And that has made all the difference”<br /> Robert Frost <br /><ul><li>Create high level of internal and external loyalty
    5. 5. Loyal customers pay more and are easily recovered
    6. 6. Keeps our people working
    7. 7. Allows company to remain financially strong
    8. 8. Easy way to differentiate from competition
    9. 9. Opportunity to maximize pay and benefits
    10. 10. Mission becomes a reality </li></li></ul><li>Our Challenge and Opportunity<br />
    11. 11. Raise the bar <br />
    12. 12. the “optionality” effect<br />
    13. 13. Part of our DNA<br />
    14. 14.
    15. 15. revolutionary<br />
    16. 16. The timing is right.<br />
    17. 17. <ul><li>We “believe” that we already have a good reputation for serving within our market.
    18. 18. We suspect that some competitors are working aggressively to become better than us.
    19. 19. Our vision is serve as well as the “best of the best”! (Any industry!)</li></ul>How Great Can We Become at Serving?<br />
    20. 20. We are in this recessionfor a reason<br />
    21. 21. We have a major window of opportunity.<br />
    22. 22. From Unique <br />to Unnatural<br />
    23. 23. move to being a heart issue<br />
    24. 24.
    25. 25. Focus up and out<br />
    26. 26. Mindset change – <br />a heart thing<br />
    27. 27. Customer service is an emotion but also an action<br />
    28. 28. Drives Itself<br />Bigger than Process Improvement<br />
    29. 29. Affects Everyone<br />
    30. 30. Involves Everyone<br />
    31. 31. Agape Love<br />
    32. 32. A Shining Light<br />
    33. 33. Excellent customer service is necessary for our very survival. Therefore we “inspect what we expect.”<br />
    1. A particular slide catching your eye?

      Clipping is a handy way to collect important slides you want to go back to later.

    ×