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Quality and service the keys to a great camp

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Dave Bell
Dave Bell

a presentation done on the importance of quality of program and service delivery in summer camps.

BusinessEducation
1 of 10
Quality and Service are the keys to a great camp Delivering Great Program Quality, Customer Service and Exceeding Expectations
What do we mean? ,[object Object],[object Object]
How Do You Define Quality? ,[object Object],[object Object],[object Object],[object Object]
What Does Quality Look Like In Your Program Area?
How Do You Measure Quality?
The Quality Equation...
What do we mean? ,[object Object],[object Object]
How Do You Define Customer Service? ,[object Object],[object Object],[object Object]
How Did These Companies Get It? ,[object Object],[object Object],[object Object],[object Object]
Wrap Up! “ Good marketing can’t fix bad program delivery!” – Dave Bell, Director of Association Programs YMCA of Greater Charlotte

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