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Customer Service

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Portions of my company's Customer Service Initiative

Published in: Business, Education

Customer Service

  1. 1. CUSTOMER SERVICE<br />Everyone’s Business<br />
  2. 2. From There<br />To Here<br />
  3. 3. “Who we are and how we do it”<br />SERVING<br />
  4. 4. Benefits of Serving<br />“Two roads diverged in a wood, and I,<br />I took the one less traveled by,<br />And that has made all the difference”<br /> Robert Frost <br /><ul><li>Create high level of internal and external loyalty
  5. 5. Loyal customers pay more and are easily recovered
  6. 6. Keeps our people working
  7. 7. Allows company to remain financially strong
  8. 8. Easy way to differentiate from competition
  9. 9. Opportunity to maximize pay and benefits
  10. 10. Mission becomes a reality </li></li></ul><li>Our Challenge and Opportunity<br />
  11. 11. Raise the bar <br />
  12. 12. the “optionality” effect<br />
  13. 13. Part of our DNA<br />
  14. 14.
  15. 15. revolutionary<br />
  16. 16. The timing is right.<br />
  17. 17. <ul><li>We “believe” that we already have a good reputation for serving within our market.
  18. 18. We suspect that some competitors are working aggressively to become better than us.
  19. 19. Our vision is serve as well as the “best of the best”! (Any industry!)</li></ul>How Great Can We Become at Serving?<br />
  20. 20. We are in this recessionfor a reason<br />
  21. 21. We have a major window of opportunity.<br />
  22. 22. From Unique <br />to Unnatural<br />
  23. 23. move to being a heart issue<br />
  24. 24.
  25. 25. Focus up and out<br />
  26. 26. Mindset change – <br />a heart thing<br />
  27. 27. Customer service is an emotion but also an action<br />
  28. 28. Drives Itself<br />Bigger than Process Improvement<br />
  29. 29. Affects Everyone<br />
  30. 30. Involves Everyone<br />
  31. 31. Agape Love<br />
  32. 32. A Shining Light<br />
  33. 33. Excellent customer service is necessary for our very survival. Therefore we “inspect what we expect.”<br />

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