Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

CSS + LeadG2 Culture Deck

1,099 views

Published on

Explore The Center for Sales Strategy and LeadG2's Company Culture

Published in: Business
  • Be the first to comment

  • Be the first to like this

CSS + LeadG2 Culture Deck

  1. 1. TWO COMPANIES. ONE AMAZING +
  2. 2. WE DON’T WANT PEOPLE TO BE OBSESSED WITH RULES AND PROTOCOLS. WE WANT THEM TO USE THEIR INSTINCTS. OUR PEOPLE...? THEY ARE THE ABSOLUTE BEST! JOHN HENLEY MANAGING PARTNER MATT SUNSHINE MANAGING PARTNER
  3. 3. WE HAVE A SENSE OF COMMUNITY THAT’S DIFFERENT. JIM HOPES MANAGING PARTNER
  4. 4. WHOWEARE +
  5. 5. the culture of this company is so warm and inviting. it’s a sense of family.
  6. 6. WHAT WE DO: Improve Sales Performance OUR REASON FOR BEING: We exist to help companies Turn Talent into Performance. TALENT + TRAINING + TACTICS = PERFORMANCE
  7. 7. WHAT WE DO: INCREASE QUALITY LEADS AND APPOINTMENTS OUR REASON FOR BEING: We exist to DELIVER INBOUND SALES RESULTS. INBOUND MARKETING + SALES PERFORMANCE = RESULTS
  8. 8. it’s fun. it’s collaborative. But i also have room to be creative and grow.
  9. 9. History 1983 1993 2000 2000 2000 2008 2014 Counselor Selling System (CSS) founded by Steve Marx in Worcester, MA. Company begins operating as The Center for Sales Strategy (CSS). Centralized classroom training for CFS moves online. Partner with Talent+ for talent-based assessments. Steve Marx passes leadership to Jim Hopes and John Henley. Our first simulation- based workshop debuts. Inbound marketing division becomes LeadG2.
  10. 10. History 2014 2015 2015 2016 2016 2018 2018 Talent department launches online talent management dashboard tool. Jim Hopes passes ownership to Matt Sunshine. Culture committee creates strong sense of camaraderie and strengthens a common culture within our company. Dani Buckley promoted to General Manager of LeadG2. The new position of Partner is added as we celebrate 35 years. Talent department launches online sales talent assessments. The Sales Accelerator online courses are launched.
  11. 11. i love to work in a fun environment. that motivates me.
  12. 12. OUR THREE CORE
  13. 13. We have three cultural values we live by: QUALITY INTEGRITY RESPONSIVENESS These are the foundation that unite our employees and create a common culture.
  14. 14. we live and breathe these things every single day.
  15. 15. Quality We never fail to deliver our best when it comes to meeting our customers’ most pressing needs.
  16. 16. we work with a committed team, and that shines through to our clients.
  17. 17. Quality • Push for more effective, innovative, and ground-breaking tactics. • Work intentionally, thinking projects through from beginning to end. • Execute our plans with strategy and precision. • Take pride in meeting and exceeding the expectations. • Deliver mic-drop material that is above and beyond what was asked of us. • Hire the right people for the right job to ensure excellence in every role. • Practice what we teach. • Don't just solve a problem. We provide the best solution. At CSS and LeadG2, QUALITY is our standard. We…
  18. 18. we’re treated as professionals. we’re given the tools and the resources, and then they give us the freedom and the trust to go out and do what we do best.
  19. 19. “Whenaskedtoreviewa clientproject, weREVIEW itwithafine-toothcomb torecommendchangesto theproject, butalso providedimprovementsto makeitstrongerthan intended. “ “Whencoaching, we requestVBR'sbetween callstohelpmakethe clientbetter. It'snot listedaspartofthe service, butifwecanhelp thembebetter, then togetherwewin. “ “Strategicandthorough preparationcallswiththe clientbeforeworkshopsto deliverwhattheyneedand tospeaktothemontheir levelandtailorour languagethatis100% relevant. ” “Anemployeethat providesconsistent, thorough, buttoned-up communicationwith clientscarriesour standardof professionalismandbrand intothemarkets. “ HOW DO WE DELIVER QUALITY?
  20. 20. you’re encouraged to think differently and think independently. then you’re given the freedom to take those ideas to completion.
  21. 21. “Ourrecapsaftera marketvisitprovide extensivedetailthat client'scorporate leadershipteamrelieson tograspthepulseof individualmarkets. “ “Dedicatedpositionsthat providemultiple touchpointsforclient content, ensuringwe don'tjust"getitdone." Wegetitdoneright. “ “Precisionanddepthof talentpersonal feedbackcallsleads customerstosay, "This wasthebestcallI've everhad. ” “Aprospectwanteda samplewebinar. Rather thanasample, we deliveredalivewebinar toallthestakeholders withvaluable information, andclosed thedeal. “ HOW DO WE DELIVER QUALITY?
  22. 22. we work with some of the most well-known and well-respected clients all over the country. They all have things they are trying ot achieve. We help them get there.
  23. 23. Integrity We never purposely mislead a client, prospect, or coworker for personal or corporate gain.
  24. 24. our goal as a group is really just to make a difference for them (clients)!
  25. 25. Integrity • Guide our clients to make the best decisions for their company and their people, even if it does not benefit us. • Do what we say we’re going to do and maintain strong bonds of trust. • Do the right things for the right reasons, focusing on putting our clients first. • Provide honest feedback, telling it like it is even if it’s tough to hear, so we can truly help. • Keep our clients' secrets. Trust is the foundation of long client relationships. • Care so damn much. • Are often included in the highest-level, most confidential and sensitive conversations at our clients' organizations. • Never sugarcoat the problems, but rather roll up our sleeves to help solve them. • Know that an organization is only as good as the people who work there, so we focus on the people. We serve our clients as experts, advisors, and friends. • Hire good people with good judgement. Others just don’t make it here long! • Never over-promise or under-deliver. At CSS and LeadG2, INTEGRITY is of utmost importance. We…
  26. 26. i truly feel respected. i’m rewarded. i’m valued. i’m needed.
  27. 27. “ Ownerof largest and longest client put son through theTalent Assessment andcameback unrecommended. Initially upset, herequested feedback. After assessment andassociated behaviorsdiscussion, owner realized CSStold him nothing hedidn’t know and appreciated thehonesty. “ “ Our clients start conversations with, "This is confidential right?" or, "Let me shut my door." Which is evidence of our trust and integrity at work. “ “ During a SalesDiagnostic, weuncovered a number of challengesand opportunitiesfor improvement. Wedon't sugar coat theproblems becauseif thingsdidn't change, wecould foreshadow theimpact in theyearto come. So, we rolled up oursleevesand helped solvetheissues. “ “ A qualitysalesperson appliedfora management position. HetookthePCMI, which cameback as, "Not Recommended." Hismanager worried thesalesperson would quit if not promoted, so wedeveloped a plan to help him grow in hiscurrent rolewith themanagement talentshehad, and heis still employed today. “ “ A client requested help with inbound marketing and a complete website makeover. While wanting the business, we had to honestly say that website re-hauls are not in our wheel- house, and turn them elsewhere. “ HOW DO WE DELIVER INTEGRITY?
  28. 28. HAPPY CLIENT. HAPPY EMPLOYEE.
  29. 29. Responsiveness We never fail to give prompt, focused attention to the needs of the clients, partners, and coworkers.
  30. 30. our clients know when working with us that we are going to keep things consistent and moving along.
  31. 31. Responsiveness • Don’t really work 24/7, but our clients often think we do! • Encourage our employees to make decisions and limit the red tape. We hire smart people and we let them be smart, eliminating corporate structure road-blocks. • Hire people who love to work and who have a natural sense of urgency. • Get back to people fast, returning emails, texts, and phone calls before most would expect. To provide the best response in a quick manner, communications may come in two parts: first, a quick acknowledgement and response to show we care, and then the more thoughtful response. • Apologize for our mistakes. • Treat our team with the same respect and sense of urgency that we do our clients. • Believe our days start and end with our clients. • Accommodate every time zone… including New Zealand! • Surprise and delight our clients by turning important things around quicker than expected. • Don’t have to tell our clients we are responsive – they tell us! At CSS and LeadG2, RESPONSIVENESS is at our core. We…
  32. 32. i was sold on the center for sales strategy and leadg2 because of the people.
  33. 33. “ LeadG2 stayedupall nightwith all hands on deck to make sure multiple clients made mandatory changes for online compliance. “ “ Whenaconsultantgota greenlighttosignthedeal inameetingat1PMbut neededthecontractby2PM beforeclientwenton2- weekvacation, ourteam gotthecontractprepped andsentbeforeclientleft theoffice.“ “ Our Helpdesk that typically responds to employees and clients with exactly what they needwithin an hour. “ “ Our consultants set their schedule to answer calls andemails when the client is in business- even when it means calls at10PM atnightto meet with a New Zealand client. “ HOW DO WE DELIVER RESPONSIVENESS?
  34. 34. Click to watch a video about the CSS + LeadG2 Culture <<<
  35. 35. www.leadg2.com www.thecenterforsalesstrategy.com

×