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Beyond "2.0“
Evolving to the Next Level of Amazing Library
Service
Cliff Landis, Web Services Librarian
Georgia State University
http://clifflandis.net/
http://www.flickr.com/photos/19553693@N00/273269366/
http://www.flickr.com/photos/90646759@N00/1149873101
It’s not enough
to just create
an account.
http://www.flickr.com/photos/37912374670@N01/2460452288
It’s not enough to
shove your bad
services into a
new place.
What were you
thinking?
http://www.flickr.com/photos/80039525@N00/538900892
Why do you use emerging
technologies in your library?
•Because everyone else is
doing it
•Outreach
•Service
Why do you use emerging
technologies in your library?
http://www.flickr.com/photos/74128681@N00/2349370490
The librarian approaches to new ideas…
The Planning Approach
Takes too long; jump through hoops;
eventual success or failure
The Committee
Approach
Exploit the “What If” weakness and
DESTROY!!!http://www.flickr.com/photos/49503180328@N01/2299526206
The Evolving Library
Try, assess, reflect…
Try, assess, reflect…
Repeat ad victorium
Action
Steps
www.flickr.com/photos/30352125@N00/616638903
Try
Yoda was wrong…
www.flickr.com/photos/45082883@N00/223839049
Be fast
www.flickr.com/photos/96586445@N00/89773667
Be human
http://www.flickr.com/photos/35034353562@N01/1390012980
Don’t over-plan
www.flickr.com/photos/66615882@N00/2208227079
Assess
Do you like me?
Yes
No
Maybe
www.flickr.com/photos/14516334@N00/286709039
You can’t measure
progress without
measuring
Write assessment into your plans
http://www.perpetualkid.com/index.asp?PageAction=VIEWPROD&ProdID=2534
Get user feedback (and use it)
http://www.flickr.com/photos/17671297@N00/1781605101
Write a 3-Minute Plan
Reflect
www.flickr.com/photos/80829337@N00/225225979
http://www.flickr.com/photos/79359251@N00/2593538987
BE WILLING TO FAIL. Not
every idea can succeed.
Think back to
your most
amazing user
experience…
What made it
special?
http://www.flickr.com/photos/34427466731@N01/2144933705
KEEPING UP
WITH CHANGE
http://www.flickr.com/photos/71038389@N00/2337307518
http://www.educause.edu/Resources/ECARStudyofUndergraduateStuden/217333
FINAL
THOUGHTS
www.flickr.com/photos/29647247@N00/111851351
Be
willing
to do
the
work
http://www.flickr.com/photos/44124404848@N01/992938851
Evolution
will take
care of
the bad
ideas.
http://www.flickr.com/photos/35034347820@N01/172257764
Create a Culture of Innovation
Create a
culture of
innovationwww.flickr.com/photos/21745851@N00/389396046
http://www.flickr.com/photos/39039882@N00/22778226

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Beyond 2.0: Evolving to the Next Level of Amazing Library Service

Editor's Notes

  1. Technology is a tool, not a service that is provided to library customers. In this session, you will learn where library technology is headed next and how to successfully use it to reach out to your community. Learn how to reinforce and strengthen your library’s service with the healthy use of technology and discover how to keep an eye out for the next big thing that your users will be asking for.
  2. Write assessment into your goals