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Geeks Bearing Gifts: Technology Trends For Library StaffToby GreenwaltAnthony MolaroMay 4, 2012
Everything is changing
Everything is changing
Everything is changing
Everything is changing
Why circ staff are as important as ever
Oil and water?
Peanut butter and chocolate
What we’ll discuss today• The changing book landscape• Technology going mobile• The continued importance of social• How th...
What I Will Talk About• The Messenger Public Library and the  Highwood Public Library experiences  (the small library pers...
What I will Not Discuss• The HarperCollins Issue• Nitty-gritty details • IE where do you get free eBooks? • What eReader i...
Pulse of the Room• Who lends eReaders?• Who has Overdrive?• Who has Freegal?
Yes the eBook and eReader market is changing faster thanthe speed of light. Don’t get frustrated trying to keep up.       ...
TOO MANY OPTIONSWHICH WAY DO WE GO?         http://leadershipfreak.wordpress.com/2010/07/09/the-down-side-of-options/
http://www.flickr.com/photos/twentysevenphotos/5349693235/in/gallery-54174488@N02-72157625731324227/
My Experience
eReaders Abound in aSmall Public Library
A Culture thatResists Change
And Yet...
And Yet...
http://4.bp.blogspot.com/_bO4urz-LaQM/TREKhvKUb4I/AAAAAAAABlQ/1c3Eax9W6xQ/s1600/Getting_Started.jpg
Our Journey Began with       a Kindle• Like most libraries, we purchased a  Kindle (June, 2010) for staff  development and...
http://gapingvoid.com/
Unleash the Kindle on the world
The Looming Question    http://www.genxrising.com/uploaded_images/Looming_Threat-784103.jpg
Legality• We notified Amazon of our intent in  writing• We talked to our lawyer• But I am not a lawyer, seek out legal  adv...
Policies, Procedures &         Varia• We created: • Circulation Policy • Parental Permission Form • Circulation Procedures...
Eli Neiburger School of Policy Formation
Eli’s School of Policy       Formation• We don’t need a No @#$% in the Sink  Policy • What do your policies really say?   ...
Policies• Don’t recreate the wheel • Borrow from someone else• http://theunquietlibrary.libguides.com/  kindles is a great...
Tips• Both the Nook and the Kindle can be  deregistered• The Nook has a return to factory setting  which is important for ...
Title List and Genre   Classification
Storagehttp://29.media.tumblr.com/tumblr_lifjv6EdW51qzradbo1_500.jpg
StorageIf your library is totally made of AWESOMENESS             http://29.media.tumblr.com/tumblr_lifjv6EdW51qzradbo1_50...
StorageIf your library is totally made of AWESOMENESS             http://29.media.tumblr.com/tumblr_lifjv6EdW51qzradbo1_50...
Storage
Outcomes
Kindle• The Kindle currently has 10 holds on it • And that’s with relatively little   publicity • Patrons have asked us ab...
Staff Embrace Change
Thoughts on  eBooks
eJournalsXiaoyin Zhang, Michaelyn Haslam, (2005) "Movement toward a predominantly electronic journal collection", Library ...
eBook Sales
eBook Sales
eBook Sales
http://fineartamerica.com/images-medium/breathe-laurinda-stanton.jpg
What Business are We                                 Really in?http://static2.channels.com/thumbnails/Lawrence-Lessig-Foll...
What Business are We                                 Really in?http://static2.channels.com/thumbnails/Lawrence-Lessig-Foll...
What Business are We     Really in?
http://poketo.com/wordpress/wp-content/uploads/2008/10/it-is-going-to-be-ok.jpg
AdviceHave one person handle your library’seReader journey from start to finish(let’sface it, its going to be YOU).
FRUSTRATIONSForget about the naysayers
Gather the Teamhttp://1.bp.blogspot.com/-qrIa3H6zaOg/TbGPVDJZCCI/AAAAAAAAAS0/BOInJRy45Ow/s1600/team-justice-league.jpg
AdviceFocus on those who agrees with you. Startyour team with them. The others willfollow (eventually).
Create a Planhttp://www.sarahmarie.com.au/wp-content/uploads/marketing-plan-strategy.jpg
The best customer service is a highly trained staff               http://www.flickr.com/photos/amerk/2295522307/sizes/o/in/...
Digital Content   Providers
• We are still “checking out” eBooks.• When people need help checking out,  they turn to circ staff.
The Mobile Revolution
This phone is a library         card
Mobile Interfacesqrcode.kaywa.com/, http://www.youtube.com/watch?v=RApQawIMxcA                              www.google.com...
Near-Field Communication
Geolocation and Checkin
Google Voice Search            Photo credit: pilsna (http://www.flickr.com/photos/rydh/            4055246621/)
Mobile Payment
What can we do?                  http://www.flickr.com/photos/arrrika/291107648/
Not Social Media Again
Keeping your ears to the ground
Service at the pinch points
Making contact
Making contact
Making contact
Making contact
Making contact
Be excellent in public           http://www.facebook.com/skokielibrary?v=wall&story_fbid=122188754487483
Get many voices involved
Build a repository of content                     www.flickr.com/photos/skokiepl/sets/
Pull it all together
Show ‘em what you’re made of       youtu.be/1Kn788CMeAw
OK. Now What?
Circ Staff• Let’s face it, the circulation staff is the  face of the library. The bulk of patron-  staff interactions occu...
Should we even be here?
Where do we begin?
Who should be involved?
Who should be involved?
How do we work with therest of the organization?
Keep Abreasthttp://libraryrenewal.org/
Keep Abreast Cont... http://stephenslighthouse.com/
On Change:
On Change:
On Change:
On Change:
On Change:
On Change:
On Change:
Thank youStay in touch:Toby: theanalogdivide@gmail.comtwitter @theanalogdividewww.theanalogdivide.comTony: anthony.molar@g...
Geeks bearing gifts
Geeks bearing gifts
Geeks bearing gifts
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Geeks bearing gifts

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Geeks bearing gifts

  1. 1. Geeks Bearing Gifts: Technology Trends For Library StaffToby GreenwaltAnthony MolaroMay 4, 2012
  2. 2. Everything is changing
  3. 3. Everything is changing
  4. 4. Everything is changing
  5. 5. Everything is changing
  6. 6. Why circ staff are as important as ever
  7. 7. Oil and water?
  8. 8. Peanut butter and chocolate
  9. 9. What we’ll discuss today• The changing book landscape• Technology going mobile• The continued importance of social• How this affects circ departments
  10. 10. What I Will Talk About• The Messenger Public Library and the Highwood Public Library experiences (the small library perspective)• Briefly discuss the eBook market• Change
  11. 11. What I will Not Discuss• The HarperCollins Issue• Nitty-gritty details • IE where do you get free eBooks? • What eReader is best
  12. 12. Pulse of the Room• Who lends eReaders?• Who has Overdrive?• Who has Freegal?
  13. 13. Yes the eBook and eReader market is changing faster thanthe speed of light. Don’t get frustrated trying to keep up. http://www.flickr.com/photos/nelsonicboom/5586444769/
  14. 14. TOO MANY OPTIONSWHICH WAY DO WE GO? http://leadershipfreak.wordpress.com/2010/07/09/the-down-side-of-options/
  15. 15. http://www.flickr.com/photos/twentysevenphotos/5349693235/in/gallery-54174488@N02-72157625731324227/
  16. 16. My Experience
  17. 17. eReaders Abound in aSmall Public Library
  18. 18. A Culture thatResists Change
  19. 19. And Yet...
  20. 20. And Yet...
  21. 21. http://4.bp.blogspot.com/_bO4urz-LaQM/TREKhvKUb4I/AAAAAAAABlQ/1c3Eax9W6xQ/s1600/Getting_Started.jpg
  22. 22. Our Journey Began with a Kindle• Like most libraries, we purchased a Kindle (June, 2010) for staff development and exploration• We added a few titles (mostly free ones)• More than 66% of staff took the Kindle home for a week to play around with it
  23. 23. http://gapingvoid.com/
  24. 24. Unleash the Kindle on the world
  25. 25. The Looming Question http://www.genxrising.com/uploaded_images/Looming_Threat-784103.jpg
  26. 26. Legality• We notified Amazon of our intent in writing• We talked to our lawyer• But I am not a lawyer, seek out legal advice• Determine what risk the library is willing to carry
  27. 27. Policies, Procedures & Varia• We created: • Circulation Policy • Parental Permission Form • Circulation Procedures • Brochure • Title list in Excel
  28. 28. Eli Neiburger School of Policy Formation
  29. 29. Eli’s School of Policy Formation• We don’t need a No @#$% in the Sink Policy • What do your policies really say? • Suspicion, paranoia • Policies are important • Err on the side of positivity
  30. 30. Policies• Don’t recreate the wheel • Borrow from someone else• http://theunquietlibrary.libguides.com/ kindles is a great resources
  31. 31. Tips• Both the Nook and the Kindle can be deregistered• The Nook has a return to factory setting which is important for Overdrive libraries
  32. 32. Title List and Genre Classification
  33. 33. Storagehttp://29.media.tumblr.com/tumblr_lifjv6EdW51qzradbo1_500.jpg
  34. 34. StorageIf your library is totally made of AWESOMENESS http://29.media.tumblr.com/tumblr_lifjv6EdW51qzradbo1_500.jpg
  35. 35. StorageIf your library is totally made of AWESOMENESS http://29.media.tumblr.com/tumblr_lifjv6EdW51qzradbo1_500.jpg
  36. 36. Storage
  37. 37. Outcomes
  38. 38. Kindle• The Kindle currently has 10 holds on it • And that’s with relatively little publicity • Patrons have asked us about why we bought the Kindle if it doesn’t work with Overdrive but we can now say it soon will.• The patrons have been VERY positive about the eReaders
  39. 39. Staff Embrace Change
  40. 40. Thoughts on eBooks
  41. 41. eJournalsXiaoyin Zhang, Michaelyn Haslam, (2005) "Movement toward a predominantly electronic journal collection", Library Hi Tech, Vol. 23 Iss: 1, pp.82 - 89
  42. 42. eBook Sales
  43. 43. eBook Sales
  44. 44. eBook Sales
  45. 45. http://fineartamerica.com/images-medium/breathe-laurinda-stanton.jpg
  46. 46. What Business are We Really in?http://static2.channels.com/thumbnails/Lawrence-Lessig-Follow-the-Money-e12909838.png
  47. 47. What Business are We Really in?http://static2.channels.com/thumbnails/Lawrence-Lessig-Follow-the-Money-e12909838.png
  48. 48. What Business are We Really in?
  49. 49. http://poketo.com/wordpress/wp-content/uploads/2008/10/it-is-going-to-be-ok.jpg
  50. 50. AdviceHave one person handle your library’seReader journey from start to finish(let’sface it, its going to be YOU).
  51. 51. FRUSTRATIONSForget about the naysayers
  52. 52. Gather the Teamhttp://1.bp.blogspot.com/-qrIa3H6zaOg/TbGPVDJZCCI/AAAAAAAAAS0/BOInJRy45Ow/s1600/team-justice-league.jpg
  53. 53. AdviceFocus on those who agrees with you. Startyour team with them. The others willfollow (eventually).
  54. 54. Create a Planhttp://www.sarahmarie.com.au/wp-content/uploads/marketing-plan-strategy.jpg
  55. 55. The best customer service is a highly trained staff http://www.flickr.com/photos/amerk/2295522307/sizes/o/in/photostream/
  56. 56. Digital Content Providers
  57. 57. • We are still “checking out” eBooks.• When people need help checking out, they turn to circ staff.
  58. 58. The Mobile Revolution
  59. 59. This phone is a library card
  60. 60. Mobile Interfacesqrcode.kaywa.com/, http://www.youtube.com/watch?v=RApQawIMxcA                              www.google.com/mobile/goggles/
  61. 61. Near-Field Communication
  62. 62. Geolocation and Checkin
  63. 63. Google Voice Search Photo credit: pilsna (http://www.flickr.com/photos/rydh/ 4055246621/)
  64. 64. Mobile Payment
  65. 65. What can we do? http://www.flickr.com/photos/arrrika/291107648/
  66. 66. Not Social Media Again
  67. 67. Keeping your ears to the ground
  68. 68. Service at the pinch points
  69. 69. Making contact
  70. 70. Making contact
  71. 71. Making contact
  72. 72. Making contact
  73. 73. Making contact
  74. 74. Be excellent in public http://www.facebook.com/skokielibrary?v=wall&story_fbid=122188754487483
  75. 75. Get many voices involved
  76. 76. Build a repository of content www.flickr.com/photos/skokiepl/sets/
  77. 77. Pull it all together
  78. 78. Show ‘em what you’re made of youtu.be/1Kn788CMeAw
  79. 79. OK. Now What?
  80. 80. Circ Staff• Let’s face it, the circulation staff is the face of the library. The bulk of patron- staff interactions occur at the circulation desk.• How do you duplicate this at the library’s virtual desk(s)?• Do you need to?
  81. 81. Should we even be here?
  82. 82. Where do we begin?
  83. 83. Who should be involved?
  84. 84. Who should be involved?
  85. 85. How do we work with therest of the organization?
  86. 86. Keep Abreasthttp://libraryrenewal.org/
  87. 87. Keep Abreast Cont... http://stephenslighthouse.com/
  88. 88. On Change:
  89. 89. On Change:
  90. 90. On Change:
  91. 91. On Change:
  92. 92. On Change:
  93. 93. On Change:
  94. 94. On Change:
  95. 95. Thank youStay in touch:Toby: theanalogdivide@gmail.comtwitter @theanalogdividewww.theanalogdivide.comTony: anthony.molar@gmail.comTwitter: @infoactivistwww.informationactivist.com

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