Implements the concept of aligning process, execution, and training to continuously improve performance. easy to explain but very hard to do. Sustaining the behavior change required requires leadership skill

1. Operationalizing Learning©
Aligning Process, Execution, and Training to Improve Mission Performance
• Continuous performance improvement over the course of performing the activity/process
• Operating faster than the “speed of change” -- new or revised processes meet the rapid pace of change
• Accelerates the ability to develop and implement processes that are part of business operations
• Documents, describes, and validates the process and institutionalizes the approach
• Aligns practice execution with training – what we “know how to do” with “teaching how to do it”
Activity/Process
Learning After
Doing
Document and Evolve Process as it is Executed
Evolve and Store Process Knowledge and Experience
Continuous application of what we know -- and are learning -- to what we do
Adapt Learned Lessons and Create More Effective Practices
Define
Activity/Process
Learning After Doing
Adapt Training
to New Learning
Improved Training
from New Learning
Capture New
Learnings
Capture New Learnings
Integrate
New Learning
Training
2009©Working KnowledgeCSP
Practitioners Bring New Learnings From the Field