Workflow used by our team team manage incoming build and and product customisation requests from clients. It is our end-to-end management logic including the oversight of the activity performed by our product team in India.
2. IDENTIFY
CUSTOMISATION
OPPORTUNITY
ANALYSE AND
DESIGN
BUILD
TEST AND
CLOSE
RELEASE INTO
PRODUCTION
ENVIRONMENT
Overview
Add structure and logic
to your product
customisation strategy
to maximise results
We at TOPP Tactical
Intelligence want to
ensure that your user
experience is of the
highest quality.
Your vision of the future
transforms into ideas
which in turn transform
into value-add software
product customisations
making your business
more efficient.
This is how we do it
4. Meet the team
Corp. Administration
Martin
Business Dev
Stefan
Quality, Ops & Innovation
Vivien
Product
Binoy
Francesco
Testing / oversight
Avi
SR Programmer
Andrew
CEO
TOPP Tactical
Intelligence
Client
We would like to build an
additional radar chart in
the audit report set to
show the pre/post audit
corrective actions
Arun
Senior Designer
Matrix
reporting
5. Product customisation workflow
Capture
opportunity
Identify which
initiative(s) are
impacted
Assign priority
Build
Refuse
YES
1 Identify opportunity 2 Analyse & assign 3 Build 4 Test & close
Is this a
good
idea?
List core
requirements
(tasks) in phase 3
NO
Assign
ownership
Will this
be fixed in
the next
60 days ?
Place
on hold (status)
NO
YES
Test
ArchiveYES
NO
Release in
production
5 Release in production
Create mock-
ups & VOC
specs
Accept?
6. Identify
opportunity
Analyse &
assign
Build Test & close
A
C
I
❑ Enter description
❑ Determine
validity (accept or
reject)
❑ Save support
information (e.g.
screen shots /
mock-ups)
1 2 3 4
❑ Identify impacted
initiatives
❑ Assign priority
❑ List core
requirements
(tasks) in phase 3
❑ Assign ownership
❑ Determine 60-
day necessity –
move to phase 3
or place ‘on-hold’
❑ Design screens
❑ Design reports
❑ Activate screens
❑ Activate reports
❑ Integrate all
reports into
PRESTO
❑ Test
❑ Reject (add notes
and re-open phase
3)
❑ Accept
Quality
team
Quality
team
Product
team
Product
team
Quality
team
User
Quality
team
Product
team
Release in
production
5
❑ Release in
production
❑ Archive
Client/User
Quality
team
Product
teamR User / Client
Product customisation workflow
At TOPP TI
Product
team
Client
responsible
accountable
informed
consulted
Client Client
7. Identify
opportunity
Analyse &
assign
Build Test & close
❑ Enter description
❑ Determine
validity (accept or
reject)
❑ Save support
information (e.g.
screen shots /
mock-ups)
1 2 3 4
❑ Identify impacted
initiatives
❑ Assign priority
❑ List core
requirements
(tasks) in phase 3
❑ Assign ownership
❑ Determine 60-
day necessity –
move to phase 3
or place ‘on-hold’
❑ Design screens
❑ Design reports
❑ Activate screens
❑ Activate reports
❑ Integrate all
reports into
PRESTO
❑ Test
❑ Reject (add notes
and re-open phase
3)
❑ Accept
Release in
production
5
❑ Release in
production
❑ Archive
Client
Client
Product customisation workflow
Client
A
C
I
Rresponsible
accountable
informed
consulted
Client Client
8. TOPP Tactical Intelligence, Ltd.
27 Old Gloucester Street, London
WC1N 3AX
www.toppti.com
info@toppti.com
Contact us to let us show you how to
put theory into practice
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improvement
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