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Enterprise 2.0 - is more than Blogs and Wikis

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n:sight / Kongress Media
n:sight / Kongress Media

Enterprise 2.0 involves bringing Web 2.0 principles into businesses by enhancing enterprise applications and processes with social software, user participation, and service orientation. It aims to improve user experience, harness collective intelligence, and increase flexibility through techniques like social tagging, user authorship, and signaling updates. However, fully realizing Enterprise 2.0 also requires cultural changes in management and a shift to more bottom-up, outside-in thinking.

BusinessTechnology
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Enterprise 2.0 - More than Enterprise Wikis and Corporate Blogging Bjรถrn Negelmann
Definition of Enterprise 2.0 ,[object Object],[object Object],[object Object],[object Object],[object Object]
Foundation of IT Enabled Enterprise Market Link Consumer Business Zulieferer (Supply Side) Kunden (Sell Side) Customer Service Sales & Distribution Information & Selection Accounting, Financing & Mgmt. Manufacturing & Production Engineering & Research Logistics Distribution Procurement Intra Business Inter Business Market Driven Market Place ยฉ [n:sight] 2003
Foundation of IT Enabled Enterprise ,[object Object],[object Object]
Foundation of IT Enabled Enterprise Backend Information Management Process Management Integration Infrastructure Frontend Information Screening Information Filtering Information Exchange Information Signaling ยฉ [n:sight] 2003
Characteristics of IT Enabled Enterprise ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Foundation of IT Enabled Enterprise 2.0 Web 2.0 & Social Software as informational and processual enhancement Market Link Consumer Business Zulieferer (Supply Side) Kunden (Sell Side) Customer Service Sales & Distribution Information & Selection Accounting, Financing & Mgmt. Manufacturing & Production Engineering & Research Logistics Distribution Procurement Intra Business Inter Business Market Driven Market Place ยฉ [n:sight] 2003
Foundation of IT Enabled Enterprise 2.0 More intelligence and more flexibility by human participation and service orientation Market Link Consumer Business Zulieferer (Supply Side) Kunden (Sell Side) Customer Service Sales & Distribution Information & Selection Accounting, Financing & Mgmt. Manufacturing & Production Engineering & Research Logistics Distribution Procurement Intra Business Inter Business Market Driven Market Place ยฉ [n:sight] 2003
Enterprise 2.0 User Enhancements: User Experience & Process Enrichment Author: Mike Wagner Source: http://photos-b.ak.facebook.com/photos-ak-sf2p/v78/19/107/500351595/n500351595_112693_822.jpg
Enterprise 2.0 User Enhancements: User Experience & Process Enrichment Author: Dion Hinchcliffe Source: http://hinchcliffe.org/img/web2participation.jpg
Enterprise 2.0 Enhancements: Service Orientated Flexibility Author: Mike Wagner Source: http://photos-d.ak.facebook.com/photos-ak-sf2p/v78/19/107/500351595/n500351595_112899_228.jpg
Enterprise 2.0 Enhancements: Service Orientated Flexibility Author: Dion Hinchcliffe Source: http://photos-a.ak.facebook.com/photos-ak-sf2p/v65/19/107/500351595/n500351595_19484_7349.jpg
Enterprise 2.0 Enhancements: Service Orientated Flexibility Author: Dion Hinchcliffe Source: http://www.slideshare.net/Web20.it/leveraging-the-web-20-movement-dion-hinchliffe
First Conclusion ,[object Object]
Enterprise 2.0 is more โ€ฆ on ECM ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
SLATES: Search, Links, Authorship, Tags, Extensions, Signals ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Enterprise 2.0 is more โ€ฆ on BI ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Enterprise 2.0 is more โ€ฆ on BI Appealing User Frontend for Business Intelligence Applications http://wefeelfine.org Business Intelligence 2.0
Enterprise 2.0 is more โ€ฆ on CRM ,[object Object],[object Object],[object Object],[object Object],[object Object]
Enterprise 2.0 is more โ€ฆ on CRM CRM 1.0 CRM 2.0 Author: Felipo Selvas Source: http://selvascano.spaces.live.com/blog/cns!D7439E6DC600CAE9!429.entry
Enterprise 2.0 is more โ€ฆ on CRM GetSatisfaction.com: โ€žPeople-Powered Customer Serviceโ€œ
Enterprise 2.0 is more โ€ฆ on BPM ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Enterprise 2.0 is more โ€ฆ on Portal ,[object Object],[object Object],[object Object],[object Object],[object Object]
Enterprise 2.0 is more โ€ฆ on Portal Enterprise Web OS: eXo Platform
Enterprise 2.0 is more โ€ฆ on ERP ,[object Object],[object Object],[object Object],[object Object]
Second Conclusion ,[object Object]
Foundation of IT Enabled Enterprise 2.0 SLATES SOA Lightweight & Interoperable Adaptive User Experience Web OS Backend Information Management Process Management Integration Infrastructure Frontend Information Screening Information Filtering Information Exchange Information Signaling ยฉ [n:sight] 2003
Second Conclusion ,[object Object],[object Object]
Enterprise 2.0 is more โ€ฆ Culture ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Cultural Change
Looking for โ€ฆ ,[object Object],[object Object],[object Object],Mail: bjoern@nsight.de

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Enterprise 2.0 - is more than Blogs and Wikis

  • 1. Enterprise 2.0 - More than Enterprise Wikis and Corporate Blogging Bjรถrn Negelmann
  • 2.
  • 3. Foundation of IT Enabled Enterprise Market Link Consumer Business Zulieferer (Supply Side) Kunden (Sell Side) Customer Service Sales & Distribution Information & Selection Accounting, Financing & Mgmt. Manufacturing & Production Engineering & Research Logistics Distribution Procurement Intra Business Inter Business Market Driven Market Place ยฉ [n:sight] 2003
  • 4.
  • 5. Foundation of IT Enabled Enterprise Backend Information Management Process Management Integration Infrastructure Frontend Information Screening Information Filtering Information Exchange Information Signaling ยฉ [n:sight] 2003
  • 6.
  • 7. Foundation of IT Enabled Enterprise 2.0 Web 2.0 & Social Software as informational and processual enhancement Market Link Consumer Business Zulieferer (Supply Side) Kunden (Sell Side) Customer Service Sales & Distribution Information & Selection Accounting, Financing & Mgmt. Manufacturing & Production Engineering & Research Logistics Distribution Procurement Intra Business Inter Business Market Driven Market Place ยฉ [n:sight] 2003
  • 8. Foundation of IT Enabled Enterprise 2.0 More intelligence and more flexibility by human participation and service orientation Market Link Consumer Business Zulieferer (Supply Side) Kunden (Sell Side) Customer Service Sales & Distribution Information & Selection Accounting, Financing & Mgmt. Manufacturing & Production Engineering & Research Logistics Distribution Procurement Intra Business Inter Business Market Driven Market Place ยฉ [n:sight] 2003
  • 9. Enterprise 2.0 User Enhancements: User Experience & Process Enrichment Author: Mike Wagner Source: http://photos-b.ak.facebook.com/photos-ak-sf2p/v78/19/107/500351595/n500351595_112693_822.jpg
  • 10. Enterprise 2.0 User Enhancements: User Experience & Process Enrichment Author: Dion Hinchcliffe Source: http://hinchcliffe.org/img/web2participation.jpg
  • 11. Enterprise 2.0 Enhancements: Service Orientated Flexibility Author: Mike Wagner Source: http://photos-d.ak.facebook.com/photos-ak-sf2p/v78/19/107/500351595/n500351595_112899_228.jpg
  • 12. Enterprise 2.0 Enhancements: Service Orientated Flexibility Author: Dion Hinchcliffe Source: http://photos-a.ak.facebook.com/photos-ak-sf2p/v65/19/107/500351595/n500351595_19484_7349.jpg
  • 13. Enterprise 2.0 Enhancements: Service Orientated Flexibility Author: Dion Hinchcliffe Source: http://www.slideshare.net/Web20.it/leveraging-the-web-20-movement-dion-hinchliffe
  • 14.
  • 15.
  • 16.
  • 17.
  • 18. Enterprise 2.0 is more โ€ฆ on BI Appealing User Frontend for Business Intelligence Applications http://wefeelfine.org Business Intelligence 2.0
  • 19.
  • 20. Enterprise 2.0 is more โ€ฆ on CRM CRM 1.0 CRM 2.0 Author: Felipo Selvas Source: http://selvascano.spaces.live.com/blog/cns!D7439E6DC600CAE9!429.entry
  • 21. Enterprise 2.0 is more โ€ฆ on CRM GetSatisfaction.com: โ€žPeople-Powered Customer Serviceโ€œ
  • 22.
  • 23.
  • 24. Enterprise 2.0 is more โ€ฆ on Portal Enterprise Web OS: eXo Platform
  • 25.
  • 26.
  • 27. Foundation of IT Enabled Enterprise 2.0 SLATES SOA Lightweight & Interoperable Adaptive User Experience Web OS Backend Information Management Process Management Integration Infrastructure Frontend Information Screening Information Filtering Information Exchange Information Signaling ยฉ [n:sight] 2003
  • 28.
  • 29.
  • 30.