7. Office Communications Server 2007 Communications Made Easy Scheduled and ad-hoc audio/video/data on-premise conferencing People-centric presence-enabled telephony and call management functionality IVR and Speech Recognition for high-volume inbound and outbound call handling and automation Enterprise-grade scalable and secure Instant Messaging solution with robust presence, federation and public IM
10. Office Communications Server 2007 Voice Call Management Architecture Overview OCS 2007 Conferencing (server role) Federated Companies Analog, Digital & Mobile Phones UC Desktop Telephone Office Communicator with USB handset Office Communicator with headset External Perimeter Network (DMZ) Internal OCS 2007 Media Relay (server role) Telephony Gateway Office Communications Server 2007 Telephony Internet Federated Networks Exchange Server with Unified Messaging Internal Information Workers Servers and Management Remote Workers Speech Server (server role) SQL Server
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14. Deployments Category Description Customers Customer self-service Service activations, billing queries, service/plan changes, order fulfillment, product/service features support, equipment warranty and replacement, account maintenance Helpdesk and IT Password reset applications, trouble ticket integration with Remedy and Clarify Field support Field repair scenarios, scheduling and logistics for maintenance workers Auto attendants Receptionist-like auto-attendants Internal enterprise and business productivity Sales force automation, logistics, voice-enabled email, HR open enrollment Outbound notification Paging notifications, alerts and outbound marketing
