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Sunturn, the Future -- Delivered Daily

Avaya\'s top 5 Platinum Business Partner in the US. Avaya\'s largest IP and SIP Implementer in the Western US. We have a unique business model that has a commitment to customer satisfaction. We have the experts that have the knowledge to apply the RIGHT technology to your business.

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  1. 1. Sunturn, Avaya Aura, SIP
  2. 2. Sunturn’s History <ul><li>Opened office in Littleton, CO – 2000 </li></ul><ul><li>Avaya Gold Certified Business Partner – 2001 </li></ul><ul><li>Opened sales and administration offices in SLC, UT – 2002 </li></ul><ul><li>Nortel Data Business Partner – 2002 </li></ul><ul><li>Opened office in Phoenix, AZ – 2004 </li></ul><ul><li>Avaya Platinum Certified Business Partner - 2004 </li></ul><ul><li>Sunturn Service Delivery (SSD) established in Littleton, CO – 2004 </li></ul>
  3. 3. Sunturn Services Delivery (SSD) <ul><li>We employ a seamless team of pre- and post-sales engineers that can take a technological project from concept to completion. </li></ul><ul><li>Project Management services include the coordination and management of the deployment of all aspects of the services and products in a solution. During implementation, these services provide customers with a single point-of-contact to manage internal resources and third-party vendors and suppliers, when required. </li></ul><ul><li>Sunturn is an industry leader in providing a single contact source to manage national multi-site rollouts. </li></ul><ul><li>We have a pool of highly competent installation technicians with unmatched years of Avaya experience. </li></ul>
  4. 4. Revolution in Communications Architecture Flexibly connecting users, applications and systems Enterprise-wide Apps Users anywhere Avaya New York Avaya London Nortel Hong Kong Siemens Frankfurt Contact Center Mumbai Cisco Rome Contact Center Chicago Service Providers Enterprise Network Avaya New York Avaya London Nortel Hong Kong Siemens Frankfurt Contact Center Mumbai Cisco Rome Contact Center Chicago App 2 App N App 1
  5. 5. SIP Gateway Acme Packet SBC Service Providers SIP Trunks TDM Trunks Avaya CM Branches Avaya CM Standalone System Manager Avaya Aura Core Access Connection Application Avaya Aura™ Architecture – Tactical View 3 rd Party PBXs MM o o o Session Manager Session Manager Session Manager o o o MX VP o o o o o o o o o o o o
  6. 6. Merlin MAGIX Non-CM Definity G3r Avaya Aura Core Analog Trunks Audiocodes MP114/118 G450/G430 + S8300 PRI / Analog Trunks G450 (Optional LSP) PRI / Analog Trunks SIP Trunk SIP Trunk SIP Trunk H.248 Control Link Communication Manager Integrating 3 rd Party Access Element PBXs : Front-Ending Gateways Session Manager
  7. 7. Avaya Unified Communications
  8. 8. Today’s Unproductive Workforce Your people are working harder … but are they more productive?
  9. 9. Unified Communication Solutions for Teleworkers <ul><li>Reduced operating costs </li></ul><ul><li>Hiring and retention </li></ul><ul><li>Environmental / Business Continuity </li></ul><ul><li>Streamline IT operations </li></ul><ul><li>Web based communications for rapid deployment and management </li></ul><ul><li>Integrated phone and VPN reduce hardware requirements (and cost) </li></ul><ul><li>Professional services </li></ul>Benefits Differentiators <ul><li>Delivers a headquarters communication experience employees working from home, lowering costs while enabling a more productive workforce </li></ul><ul><li>Includes </li></ul><ul><li>UC Standard Edition </li></ul><ul><li>Professional Services </li></ul><ul><li>Video / Phone options </li></ul><ul><li>Validated configurations in ASD </li></ul><ul><li>End to end testing with partners </li></ul>Overview
  10. 10. Unified Communication Solutions for Teleworkers Overview <ul><li>Generic VPN Gateway </li></ul>* Avaya one-X Portal is not compatible with CM5.0 ** IP Softphone integration with MOC *** Avaya one-X Mobile (w/ UC Integration requires a separate Avaya one-X Mobile Server) **** Other phones are available ***** IP Softphone on MS Vista OS does not support MOC integration and video <ul><li>Generic Home Office Broadband Router (w/ LAN or WLAN) </li></ul><ul><li>IP Softphone R6.0***** </li></ul><ul><li>Avaya one-X Portal 1.0 * </li></ul><ul><li>Generic VPN Client </li></ul><ul><li>MOC Client** </li></ul>VPN Tunnel <ul><li>Avaya one-X Mobile*** </li></ul>Public Network Home Office Corporate Office <ul><li>Avaya Communication Manager 4.0+ </li></ul><ul><li>AES 4.0+ </li></ul><ul><li>LCS 4.0 </li></ul>
  11. 11. Unified Communication Solutions for Mobile Workers <ul><li>Lowering mobile communications costs </li></ul><ul><li>Secured fixed-mobile convergence environments </li></ul><ul><li>Increased productivity for mobile professionals </li></ul><ul><li>Broadest mobile support, leverage existing devices </li></ul><ul><li>Unique speech access to communications </li></ul>Benefits Differentiators <ul><li>Increases contact and effectiveness of mobile employees to be effective, while reducing mobile communication costs </li></ul><ul><li>Includes </li></ul><ul><li>UC Standard and Essential Editions including Avaya one-X Mobile, SIP visiting user / Enterprise mobile user (on CM), UCC/SA, one-X Portal </li></ul><ul><li>Professional Services </li></ul><ul><li>Validated configurations in ASD </li></ul><ul><li>End to end testing with partners, Vierling, Dilithium, Agito, RIM, Motorola, Nokia Citrix, </li></ul>Overview
  12. 12. Unified Communication Solutions for Mobile Workers Overview <ul><li>SBC </li></ul>*** Avaya one-X Mobile (w/ UC Integration requires a separate Avaya one-X Mobile Server) **** Other phones are available <ul><li>Avaya one-X Mobile*** enabled devices </li></ul>Public Network Corporate Office <ul><li>Avaya Communication Manager 4.0+ </li></ul>Regional Office <ul><li>SIP Visiting User </li></ul><ul><li>Enterprise Mobility User </li></ul><ul><li>AES 4.0 </li></ul><ul><li>Avaya one-X </li></ul><ul><li>Mobile Servers </li></ul><ul><li>One-X Portal </li></ul><ul><li>One-X Speech </li></ul><ul><li>MM </li></ul><ul><li>Avaya one-X Portal </li></ul>
  13. 13. Now with presence, additional language and OS support Simple desktop communications, tighter integration Collect and aggregate presence Avaya Unified Communication Technology Avaya one-X™ Portal Avaya Intelligent Presence Server Avaya one-X™ Communicator UC phone applications, Outlook integration, USB Log in More platforms, including iPhone and WM6, Global availability One Number Avaya one-X Deskphone Avaya Extension To Cellular Avaya one-X™ Mobile
  14. 14. Avaya Intelligent Presence Server <ul><li>Improved responsiveness of resources </li></ul><ul><li>Centralized orchestration and policy management for IT, control for user </li></ul><ul><li>Increased productivity through integration </li></ul><ul><li>Supports installed base w/o forklift upgrade </li></ul><ul><li>SIP bulk protocol for reduced network traffic </li></ul>Benefits Differentiators <ul><li>Architecture for collection, aggregation, and distribution of presence </li></ul><ul><li>Avaya one-X™ Communicator, Portal, Microsoft OCS </li></ul><ul><li>Multi-vendor Multi-protocol support (SIPXMPP) </li></ul>Overview
  15. 15. Avaya one-X™ Communicator <ul><li>Simplified, unified communications at the desktop </li></ul><ul><li>Completely redesigned user experience </li></ul><ul><li>Single client, streamlines operations </li></ul><ul><li>Unified presence lever works cross application </li></ul><ul><li>Meeting attendee finder for rapid meeting coordination </li></ul>Benefits Differentiators <ul><li>One simplified client for SIP and H323 </li></ul><ul><li>Enhanced usability and configuration for multiple Avaya applications </li></ul><ul><li>Microsoft OCS, Office Communicator 2008 integration </li></ul>Overview
  16. 16. Avaya one-X™ Portal 1.1 <ul><li>Work from any PC with web based model </li></ul><ul><li>Simplest, lowest cost deployment </li></ul><ul><li>Ideal business continuity solution </li></ul><ul><li>Unique web based solution – now with presence </li></ul><ul><li>Enhanced conference, mobility, messaging and telephony management </li></ul>Benefits Differentiators <ul><li>Integrated Presence </li></ul><ul><li>Support for new directory formats </li></ul><ul><li>More languages, browser support </li></ul>Overview
  17. 17. Avaya one-X™ Mobile <ul><li>Support for Windows Mobile 6, plus iPhone </li></ul><ul><li>Full UC features – visual voicemail, easy mobile switcher, VIP Screening, single number, unified call logs </li></ul><ul><li>Language support </li></ul>Overview <ul><li>Advanced UC features make mobile employees productive </li></ul><ul><li>Broad mobile device support eliminates handset replacements </li></ul><ul><li>Mobile expense reduction </li></ul><ul><li>Broadest mobile device support </li></ul><ul><li>Only GA support for iPhone </li></ul><ul><li>Not limited to “smart” devices </li></ul>Benefits Differentiators
  18. 18. Avaya one-X™ Deskphone Applications <ul><li>USB Stick for authentication </li></ul><ul><li>Speech based dialing – within Deskphone firmware itself </li></ul><ul><li>Screen pop of any WML page based on calling information </li></ul><ul><li>New UC Productivity Applications include Screen Pop, Outlook Integration, Speech based dialing, USB Authentication </li></ul>Overview <ul><li>One touch to dial, to join conference call from pop up meeting reminder </li></ul><ul><li>Simple, secure log in for visiting workers </li></ul><ul><li>Know who is calling and why </li></ul>Benefits Differentiators
  19. 19. Crystal Butler O : 602-388-4535 F : 602-388-4536 2800 N. Central Ave. Ste. 1550 Phoenix, AZ 85004 [email_address]