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This document provides an overview of Dynamics 365 CRM architecture and customization scope. It discusses the online and on-premise deployment options for CRM and how users interact with the system through Outlook, web, and mobile clients. The document outlines the main functional modules in CRM and defines the difference between configuration and customization. It also introduces some third party tools for CRM and describes the database architecture. Finally, it details the main areas for customization in CRM including schema, security, processes, user interface, analytics, and templates.
Introduction to CRM customization, technical training, course details, and the architecture components including online/on-premise setup, functional modules, and third-party tools.
Explores the CRM architecture in detail, focusing on customization scope covering schema, security, process, UI, analytics, and templates.
Closing slide inviting questions from the audience regarding the material presented.





