Accenture Collections

Thomas Hsu
Social Collaboration Strategist
thomas.hsu@accenture.com
http://www.linkedin.com/in/HsuThomas
Steve Berzins
Social Learning Infrastructure and Experience Lead
steven.berzins@accenture.com
www.linkedin.com/in/SteveBerzins

Copyright © 2015 Accenture. All rights reserved.
Over $31.9 Billion in Revenue
Approximately 336,000 Professionals serving clients in
120 Countries
91 of the Fortune Global 100
More than three-quarters of the Fortune Global 500
Over $100M in Corporate Citizenship
12 consecutive appearances on FORTUNE’s “Worlds Most
Admired Companies” list
Accenture is one of the world’s leading professional services
companies, providing consulting and outsourcing services
through our strategy, digital, technology and operations
capabilities.

Global Most Admired Knowledge Enterprise award for fourteen years –
one of two companies to be recognized every year
Bersin & Associates 2012 Learning Leader award in Informal Learning for
integration of content and collaboration to support social learning
Accenture won the Brandon Hall 2015 Gold for Best use of
Social/Collaborative Learning for Collections (among others)
Best practice site visit company for multiple APQC studies on knowledge
management, most recently in October 2013
Harvard Business School case study on Accenture KM, 2005
Accenture Overview
Accenture is a recognized leader in knowledge sharing and social learning.

Collections Promo Video

Good content can be hard to find.

Could Collections help?
Crowdsourced curation
Easy administration
Easy on the eyes

Let’s see it in action…

People have embraced Collections
The Essentials
The List
The Event
The Newsletter
Sales and/or delivery essentials
Onboarding – key resources for new people
Useful content around a personal or professional interest
A list of people
A list of clients
A list of vendors or technologies
External news articles
The best new content
Repository of past communications
Key materials from a conference…
…workshop
…webcast

Collections by the Numbers…
60,000
62
8,000
70,000
35,000
650,000
77%
67
63
Users
Countries
Collections
Items
Follows
Views
Updated in last quarter
NPS of Collections
NPS of the iPhone

What People Are Saying…
How likely is it that you would recommend Collections to a colleague?
Quotes from our people…
• I just love Collections. They are
awesome!
• They’re changing the way we manage
content.
• Collections make it easier to find
content.
• Leadership was extremely pleased…
you’re helping us look like rockstars!
• Highly used by our executives.
• Easy to build, even easier to maintain.
• I love it for the time it takes to master
– exactly ONE minute!
• We should be thinking about how we
can take this to clients.

APPENDIX

Sample Report: “Gamification Essentials” Collection, May 1 – Sept. 11.

APPROACH
• Visioning process
– From raw idea and skepticism  compelling business case and vision
– Engaged many stakeholder groups to build support, momentum
– Multiple rounds of focus groups, user studies
– Shared learnings and coordinated with Learning Boards
• Renaming process from “Knowledge Boards” to Collections
– Structured naming and voting process by stakeholders
– No idea what to name it  pretty awesome name
• Support site (video snippets, examples, etc.)
• Applying pressure on CIO to fix performance and stability issues
– “We can’t replicate”
• Enablement of the right teams – ALKMS, Content Management CoE, L&TD, OD, etc
• Road shows road shows road shows

We implemented processes to maintain quality
• Mark Collections as “Official”
– Validate sponsorship
– Create best bet
• Review “Official” Collections
– Check update date and usage
– Notify owner as appropriate
• Make empty Collections Private: X% of empty Collections are Private
• Make outdated/unused Collections Private
• Make Collections with unhelpful names Private

Accenture Collections

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