1. MOHAMMED SHAFEEK M
Citrix Administrator
Email Id: mshafeek06@gmail.com Mobile no: +91 7676304188
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ProfessionalSummary:
 Over 8 years experience in IT Industry.
 Having 3 years of progressive experience in Xenapp Server 5.0, 6.5 and Windows
server 2008.
 Experience in troubleshooting XenApp Server 6.5.
 Installing & configuring new Server builds as per the management requirement.
 Monitoring the Citrix Servers & performing scheduled maintenance as per the
requirements.
 Experience in daily citrix issues and configuration changes.
 Installation & configuration of XenApp 5.0/6.5.
 Installation, Configuration, Managing of Load manager.
 Performing Daily checks and weekly checks in all the Citrix servers in the farm.
 Installation of Citrix XenApp Server 6.5 and hot fixes in Citrix farm.
 Troubleshooting application related user related issues.
 Coordinate with Application support team for application related issues
 Troubleshooting TS licensing issues.
 Publishing new application for users through a service request.
 Generating reports as requested by clients using resource centre.
 Worked on L1 & L2 related issues on XenApp servers. Working on the Aged tickets..
 Excellent knowledge in Citrix Policies, Publishing application & contents, Load
Manager.
 Configure, apply and prioritize policies in a XenApp environment
 Troubleshoot ICA and IMA access issues.
 Citrix Installation manager and deploying into applications to respective Citrix
Servers.
 Knowledge in Create users/Groups in domain for the Citrix access.
 Installing and configuring Citrix Desktop Receiver.
 Configuring the Web Interface to give published applications access through web
browser.
 Supporting the application team with the Citrix/Windows Server related issues to fine
tune the application for better performance
 Providing application access to the users through Citrix. Managing and maintaining
server health check report.
 Knowledge in Citrix licensing server and Web interface servers.
 Working with the application team if the for applications that have been published on
the Citrix Server.
 Manage core Citrix administration: Farm management, troubleshooting, Citrix print
management, load balancing, Citrix client, licensing, and server management.

2.  Monitoring the Load Manager Evaluators and setting new values based on the
resource manager reports.
 Monitoring and troubleshooting of Citrix team incidents.
 Have Knowledge in Windows like AD, DNS and DHCP.
 Have Knowledge in Provisioning services.
ProfessionalExperience:
 Working with AmicorpManagementIndiaPvt LtdinBangalore as
Administrator – IT from Dec 2013 to till date.
 Worked with HCL Infosystems Ltd in Bangalore as Associate from Nov 2007 to Oct
2013.
EducationDetails:
 Bachelor of Engineering in Electronics & Communication from Anna University,
Tamilnadu 70 % marks (2007)
Job Details:
Project-1:
Company AmicorpManagement India Pvt Ltd
Duration Dec 2013 to till date.
Role Citrix Administrator.
Technologies Citrix XenApp 5.0/6.0/6.5
Location Bangalore.
Roles and Responsibilities:
 Troubleshooting Xenapp 6.5
 Troubleshooting Web Interface
 Resolving the problems in Citrix Receiver.
 Worked on L1 & L2 related issues on XenApp servers. Working on the Aged tickets.
 Troubleshoot ICA and IMA access issues.
 Troubleshooting application related user related issues.
 Coordinate with Application support team for application related issues
 Troubleshooting TS licensing issues.
 Publishing new application for users through a service request.
 Coordination with Server managers/other teams
 Preparation of Technical Support Guides to formulate troubleshooting tips and
procedures for efficient and faster service delivery

3.  Performing Root Cause Analysis for all critical incidents analyses the same and find
workaround/solution
 Configured the Call flow and the Service Desk as per ITIL Standards and defined the
Incident, Problem, Change Managements SLA agreed by the Clients
 Manage core Citrix administration: Farm management, troubleshooting, Citrix print
management, load balancing, Citrix client, licensing, and server management
 Monitoring the Load Manager Evaluators and setting new values based on the
resource manager reports
 Create users/Groups in domain for the Citrix access.
Project-2:
Company HCL Infosystems Ltd
Duration Nov 2012 to Oct 2013
Role Citrix Administrator
Technologies Citrix XenApp 5.0/6.0/6.5
Location Bangalore.
Roles and Responsibilities:
 Implementation and administration of Citrix XenApp 5.0/6.0
 Troubleshooting Xenapp 6.0
 Troubleshooting Web Interface
 Resolving the problems in Citrix Receiver.
 Worked on L1 & L2 related issues on XenApp servers. Working on the Aged tickets.
 Attending bridge calls and having regular client interaction on different process
related issues
 Problem determination and resolution within Expected time frame
 Troubleshoot ICA and IMA access issues.
 Troubleshooting application related user related issues.
 Coordinate with Application support team for application related issues
 Troubleshooting TS licensing issues.
 Publishing new application for users through a service request.
 Coordination with Server managers/other teams
 Preparation of Technical Support Guides to formulate troubleshooting tips and
procedures for efficient and faster service delivery
 Performing Root Cause Analysis for all critical incidents analyses the same and find
workaround/solution
 Configured the Call flow and the Service Desk as per ITIL Standards and defined the
Incident, Problem, Change Managements SLA agreed by the Clients
 Manage core Citrix administration: Farm management, troubleshooting, Citrix print
management, load balancing, Citrix client, licensing, and server management
 Monitoring the Load Manager Evaluators and setting new values based on the
resource manager reports
 Create users/Groups in domain for the Citrix access
 Knowledge in Edge sight 5.4

4. Project-3:
Company HCL Infosystems Ltd
Duration Nov 2008 to Oct 2012
Role Network Support Engineer
Location Bangalore.
The Broad Band Multiplay Project includes installation and configuration of UTSTAR switches,
DSLAMs, and Broadband Network Gateway (BNG) used to provide Broadband connectivity to
BSNL customers. BSNL broadband networks provide both Voice and Data service through the same
telephone line. DSLAM accept and separate both DSL Data signal and Voice signal from the
customer. It then sends data and voice signal to the appropriate network through Tier2, Tier1 and
BNG.
Multiplay Broadband Network is designed to deliver real-time services such as
 Broadband
 IPTV
 BBVPN
Contributions:
a) Configuration of BNG Routers, RPR / OCLAN Switches and DSLAMs.
b) Taking care of all the IPTV and BBVPN related configurations and troubleshooting.
c) Integration of various equipments like RPR/OCLAN Switches and DSLAM’s with
BNG’s (Redback Smartedge 800).
d) Upgrading IOS for various equipments like RPR/OCLAN Switches and DSLAMS.
e) Providing remote support for installation and configuration of Network components.
f) Troubleshooting the various Broadband related issues and providing remote support.
g) New IOS testing in Test Bed before upgrading the newly released IOS in the live
network
h) Co-ordinate with customer and Provisioning and Management Team to configure new
customer links and commissioning of the same
i) Troubleshooting various connection related issues in PPPOE through logs.

5. Project-4:
Company HCL Infosystems Ltd
Duration Nov 2007 to Oct 2008
Role System Administrator
Location Bangalore
Contributions:
a) Hardware (Desktop/Win Server 2003 /Printer/Router/Switch/LAN/WAN)
Maintenance.
b) Operating System (Server 2003, XP and Vista) and Software Support (Ms Office,
Open Office, Lotus, AMS, BSAT, etc.).
c) Server Maintenance (VERITAS Backup Handling, Backup & Addition / Creation /
Deletion OF Users Accounts and Daily Backup).
d) Configuring Leased Lines, ISDN, Board band, Dial up.
e) Antivirus installation and configuration in client server architecture Symantec Norton
AV & MacAfee.
f) Installation and Troubleshooting of HCL Servers and Desktops, Laptops &
peripherals.
PERSONAL PROFILE:
Gender : Male
Date of Birth : 10 May 1986
Marital status : Single
Permanent Address : #27/37, Sinclair Ward, Paruthivilai
Marthandam, Tamilnadu-629165.
Nationality : Indian
Religion : Islam
Passport No & Date of Expiry : H 8605073 & 18/01/2020
Languages known : English, Tamil, Malayalam