Developing a Patron-Driven Acquisition Service at the University of Denver

ALCTS Acquisitions Managers and Vendors Interest GroupJuly 12, 2009
Michael Levine-Clark
Collections Librarian, University of Denver
Kim Anderson
Chief Bibliographer, Blackwell

Developing a Patron-Driven Acquisition Service at The University of Denver

Why Patron Driven?
No dead ends for patrons seeking information
Adds a just-in-time element to Collection Development
Reduces item cost per use
Integrates print and digital Collection Development

Consortial Non-Use (1999-May 2008)
39.14% out of 278,650 titles
39.46% out of 129,914 titles
47.77% out of 208,248 titles
49.41% out of 348,181 titles
50.89% out of 67,250 titles
51.57% out of 116,799 titles
52.41% out of 55,848 titles
59.62% out of 133,645 titles
34.52% unused
2.44 copies per title

University of Denver Data
1999-May 2008
208,248 titles (21,921 a year)
47.77% unused (99,480)
FY 2008
Approx $1 million spent on monographs
47.77% = $477,700
23,097 forms generated in FY 2008
4,687 titles ordered from forms

The Universe of Titles
170,663 books published in the U.S. in 2008*
53,869 books treated on approval by Blackwell in FY 2008 (North America)
*Library and Book Trade Almanac 2009, p. 506 (preliminary data).

Demand-Driven Purchase
E-Books
Humanities forms
No fiction, reprints, or textbooks
Discovery through the catalog
Dollar limits by patron type
POD

The User Experience
Discovery (OPAC)
Print and/or ebook(s)
Request (OPAC)
Fast, seamless
Ordering
Alternative Sources
Rush (or not?)

Questions
What is “just in time?”
How can we make print books and e-books work together?
How do we measure success?

Profile Creation
Develop a separate profile area for Patron- Driven activity
Incorporate all existing forms subprofiles
Block fiction, textbooks, reprints, sets
Librarian selectors continue to receive their existing electronic forms notifications
Approval book profile remains in place and active

Record Workflow
Patron Driven profile generates title matches
Blackwell creates a weekly file for FTP
DU loads the MaRC tagged records with profiling metadata to their OPAC
Patron can discover titles ‘available to order’ and create a request for print or ebook

Order Workflow
Patron identifies the title and creates a request for e-book or print book by clicking a ‘buy’ button
Acquisitions reviews requests and sources the order with e-book vendor, Blackwell, or another print supplier
Patron is notified of title availability

A New Approach to Pricing
Annual subscription fee for record creation
Small transaction fee for each title ordered

Measuring Success with Patrons
Did the patron find titles to request?
What was the ratio of requests to title records loaded in the OPAC?
Did the patron find the request function understandable and easy to use?
Was the title provided when the patron needed it – What is “just in time?”

Measuring Success in the Library
Did patrons create requests?
How did circulation of patron-requested titles compare to other titles added in the same time period?
How do patron-selected titles compare to librarian-selected titles?
What was the impact on acquisitions workflow?
Is this workflow scalable?

Developing a Patron-Driven Acquisition Service at the University of Denver

by Michael Levine-Clark on Apr 15, 2011

Accessibility

Categories

Tags

Upload Details

Usage Rights

Statistics

Developing a Patron-Driven Acquisition Service at the University of Denver — Presentation Transcript