Colorado Academic Library Summit 2010. May 20, 2010.

1. Developing a Demand-Driven Acquisitions Plan: A Library-Vendor Collaboration Michael Levine-Clark, University of Denver michael.levine-clark@du.edu Patricia Smith, Colorado State University patricia.smith@colostate.edu Kim Anderson, YBP kanderson@ybp.com

2. Why Demand-Driven Acquisition Makes Sense

3. University of Denver Data 1999-May 2008 208,248 titles (21,921 a year) 47.77% unused (99,480) FY 2008 Approx $1 million spent on monographs 47.77% = $477,700

4. University of Denver Data (2) Books Published 2005-2009: 89,496 Titles 0 Circulations: 47,257 (52.80%) 1 Circulation: 21,810 (24.37%) 2 Circulations: 9,809 (10.96%) 3 Circulations: 4,816 (5.38%) 4 Circulations: 2,484 (2.78%) 5+ Circulations: 3,320 (3.71%)

5. The Universe of Titles 170,663 books published in the U.S. in 2008* 53,869 books treated on approval by Blackwell in FY 2008 (North America) 23,097 forms generated in FY 2008 4,687 titles ordered from forms *Library and Book Trade Almanac 2009, p. 506 (preliminary data).

6. Everything is Different Users expect everything instantly Born-digital books won’t go out of print We’re more accountable to our administrations Budget Shelf space

7. Developing a DDA Plan for DU Jan 2009: Begin conversations with Blackwell Spring 2009: Begin conversations with EBL Summer/fall 2009: EBL/Blackwell platform development Dec 2009: YBP/Blackwell announce merger Jan 2010: Begin conversations with YBP Spring 2010: Implement DDA with EBL Spring 2010: Plan DDA with YBP

8. How We’re Implementing Demand-Driven Acquisition

9. The University of Denver Plan Program will begin July 2010 Print and Electronic Books YBP and EBL Forms No fiction, reprints, or textbooks Discovery through the catalog POD (eventually) Automatic approval books will continue to come automatically

10. The User Experience Discovery (catalog) Print and/or ebook(s) Request (catalog) Fast, seamless Ordering Baker & Taylor and Alternative Sources Rush (in some cases) Drop Ship (in some cases)

11. Demand Driven Acquisitions Developing the profile for University of Denver’s Demand Driven Acquisitions Program

12. Some Considerations for DDA Mediated or non-mediated Mediated: patron requests go to acquisitions staff, who make final decision on whether title gets ordered, fund availability, format in which title is ordered Non-mediated: patron request is ordered immediately Budget control – monitoring so funds are available for duration of program or fiscal year Print books or eBooks, or both?

13. Some Considerations for DDA How long will MARC records stay in OPAC? -How do we remove them? -Will selectors review before removal to order any that users didn’t want? Reports -Which users requested what (how much, and in what subject areas)? Mirror existing approval plan profile, or set up a separate profile?

14. What universe of titles shall we expose to patrons? Subject areas Publishers Non-Subject Parameters How far back shall we go

20. YBP Acquires Blackwell in December 2009 Different procedures, different technology partners, and new resources require rethinking the plan YBP offers ‘Patron Choice’ Service for Print Material

21. ‘Patron Choice’ is… Mediated or unmediated patron choice acquisitions For print and/or electronic books Full or brief catalog records available to import Titles (records) profiled using current or separate approval plan profile All subjects or some subjects Duplication control across other YBP accounts Separate subaccount(s) for patron-driven purchases

22. Four sites so far, each different… UCLA Five plans that augment existing approval plans University of Vermont Three publishers - Oxford University Press, Palgrave Macmillan, and John Wiley University of Kansas Separate profile for selected subjects, Engineering, Education & Political Science CARLI-academic libraries in IL Books published between November 1, 2008 and October 31, 2009 Priced at $300 or less & currently in stock at YBP

23. What does ‘demand-driven’ mean? There are many possibilities YBP provides the titles & catalog records Profiled each week from approval plan Loaded in a batch based on a title list Library loads records into catalog Full (OCLC Plus service from YBP) Brief on-order records OPAC button for users to request the book be purchased Log in required Options available to user (rush, normal, notify, don’t notify?) Acquisitions retrieve patron-choice requests daily & place orders Mediated or un-mediated

24. UVM’s ‘Get This Book” Service After finding a title, UVM users must log in before they can submit a request

25. KU uses special location for Patron Choice titles

26. Full record in KU OPAC Identifier in catalog record so Patron Choice records can easily be removed after 6 months

27. KU Workflow for Patron Choice

28. ‘Yesterday, Today was Tomorrow.’ - Billy Joe Shaver

29. Implications

30. Assessment Feedback Form (p) At Request At Delivery Slip “Ordering” (p) Use Data (p and e)

31. Impact on Researchers Can they Browse the collection? Get books as needed? Get older books?

32. Impact on Libraries What about ILL? Blur between ILL/Acquisitions eBook Rental Replaces ILL? What about Collections of Record?

33. Implications for Scholarly Publishing Less predictable Reduced frontlist sales? Increased backlist sales? Fewer copies sold per title? Higher cost per title? Fewer titles published? Better ebook sales?

34. Implications for Authors Harder to publish a book? Implications for tenure/promotion Alternate forms of publication?

35. Implementing Shibboleth for Patron-Driven E Books A Collaboration by Colorado State University and EBL (Ebook Library) CALC Summit “Collaborate Like You Mean It” May 20, 2010, Denver 5/20/2010 35 CALC Shib Presentation

36. CSU’s Experience– Collaboration During the Water Disaster of 1997 Innovative Interfaces—gave us new fields YBP—oversaw subcontractors Absolute Journal Backorder--led to new services, e.g. valued collections for insurance 5/20/2010 36 CALC Shib Presentation

37. Current Crisis Budget recessions Space problems Low use of print monographs 5/20/2010 37 CALC Shib Presentation

38. New Directions/Goals for Collections: Electronic books Space savings Convenient access for users Publishing model for future Patron-driven models Lower expenditures Increase in use 5/20/2010 38 CALC Shib Presentation

39. EBL Patron-Driven Model—Advantages for CSU Academic publishers One free preview Short-term loans at % of price Automatic purchase option based on use Customizable options for loan periods, downloading, staff intervention, etc. 5/20/2010 39 CALC Shib Presentation

40. EBL Pricing Models for Purchases “Non-Linear” lending/ purchase 325 annual uses at list price—simultaneous use permitted Unlimited Multiple Concurrent Uses (Reference) typically at 1.5 list price, also prefer for e reserve Limited, Multiple Concurrent Uses for course textbooks, typically priced higher by publisher 5/20/2010 40 CALC Shib Presentation

41. User Access to EBL Provides MARC record for each title in library online catalog Must authenticate to see content 5/20/2010 41 CALC Shib Presentation

42. Authentication Issues CSU doesn’t want to require users to set up and remember multiple logons and passwords CSU wants to offer security and privacy for passwords 5/20/2010 42 CALC Shib Presentation

43. Shibboleth Open source software for federated identity-based authentication Allows single sign-on using institutional credentials Institutional netid for sign-on Eliminates need for content provider (EBL) to maintain user name and passwords 5/20/2010 43 CALC Shib Presentation

44. The Story of Shibboleth Judges: 12:1-15 Shibboleth versus Sibboleth 5/20/2010 44 CALC Shib Presentation

45. Implementing Shibboleth New collaboration was born with mutual benefits! EBL had not implemented in U.S. CSU had not implemented for other products 5/20/2010 45 CALC Shib Presentation

46. Requirements Informed staff: CSU and EBL Trusted Foundation: InCommon Federation Allows service provider (EBL) and identity provider (CSU) to manage secure access to EBL’s protected resources using Shibboleth 5/20/2010 46 CALC Shib Presentation

47. 5/20/2010 CALC Shib Presentation 47 Shib Transactions A InCommon 1. Request service EBL 2. Where Are You From? 3. Pull-down menu, select CSU 4. For CSU, request identity/role CSU Shib Service User 7. Return credentials Shib Service Provider B 8. Grant access 5. Log in 6. Identity/role Shib Identity Provider C D Synch CSU Directory CSU Shib E

48. Example of User Logon and EBL Screens User Logon EBL Screen 5/20/2010 48 CALC Shib Presentation

49. Limitations of Shibboleth Restricts community/walk-in users Unless shib ‘orphans’ accommodated Doesn’t allow reports by specific user type or identity from EBL Protects privacy of CSU users so need local development to get reports by type of user 5/20/2010 49 CALC Shib Presentation

50. Lessons Learned --Thanks to insights from Robin Chambieux, EBL, and Glenn Jaeger, Absolute) Outline project goals and priority clearly Assign responsibility to oversee project at both ends Set timelines for various steps Communicate/update regularly When testing begins, respond immediately--no breaks in sequencing 5/20/2010 50 CALC Shib Presentation

51. And Think Innovatively! There’s a way to do it better, find it! Thomas Edison 5/20/2010 51 CALC Shib Presentation

52. Collaboration Leads to Mutual Benefits The Library got a simpler way to authenticate e-books The University got to test a new application and is working on other applications EBL can offer a new service to customers Other libraries benefit—other libraries installed Shibboleth within “hours” 5/20/2010 52 CALC Shib Presentation