This document discusses ICT (information and communications technology) systems. It defines an ICT system as one where the output goes to a human or another system. Organizations use ICT systems to meet goals and produce information traditionally created with paper, like invoices. An ICT system has components like people, data, procedures, software, hardware and information. The document provides examples of inputs, processes, and outputs for an ICT system and booking a flight. It also includes a diagram of system components.