2. Hearing vs. Listening
Do you think there is a difference between
hearing and listening?
Hearing is simply the act of perceiving
sound by the ear. If you are not hearing-impaired,
hearing simply happens.
Listening, however, is something you
consciously choose to do. Listening requires
concentration so that your brain processes
meaning from words and sentences.
Listening leads to learning.
4-2
3. Hearing
Hearing is one of the five senses of a person and it is
the ability to perceive sound by detecting vibrations
through an organ such as the ear.
In hearing, vibrations are detected by the ear and then
converted into nerve impulses and sent to the brain.
A person who is unable to hear has a condition known as
deafness.
4-3
4. Most people
tend to be
"hard of
listening"
rather than
"hard of
hearing."
5. Listening
. . . is intermittent.
. . . is a learned skill.
. . . is active.
. . . implies using the message received.
4-5
6. The Process of Listening
Receiving Decoding Remembering Evaluating Responding
4-6
8. Promoting Better Listening
Desire to listen.
Focus on the message.
Listen and write for main ideas.
Understand the speaker’s point of view.
Provide feedback.
Listen with the body.
4-8
9. Types of Listening
Active vs. Passive
Positive vs. Negative
What Kind is it?
Content
Critical
Empathic
Analytical
4-9
10. Listening Importance
Most frequently used communication skill
50% of typical workday spent communicating
of this 50%, 45% is spent listening
45% of business person’s salary earned listening
Good listeners
are perceived as more intelligent
save time, energy, and other resources
increase chances for advancement and success
4-10
11. Improving Your Listening Skills
Identify Objectives
Know Your Listening Habits
Generate Motivation and Energy
Eliminate Distractions
Ask questions
Closed
Open
Evaluate Your Progress
4-11
12. Effective Listening
Effective listening requires an understanding
that it is not just the speaker's responsibility to
make sure he/she is understood.
4-12
13. 8 Commandments of
Effective Listening
Stop talking! Consciously focus your attention on the speaker.
Put the speaker at ease: Relax, smile, look at the speaker and help that
person feel free to talk. Look and act interested.
Remove distractions: turn off the TV; close the door; stop what you are
doing, and pay attention.
Listen for what is not said. Ask questions to clarify the meaning of words and
the feelings involved, or ask the speaker to enlarge on the statement.
Be aware of "tune out" words. Avoid arguing mentally. Listen to understand,
not to oppose.
Be patient. Don't interrupt the speaker.
Hold your temper! Try to keep your own emotions from interfering with your
listening efficiency.
Empathize with the speaker. Try to "walk in the other's moccasins" so you can
feel what that person is feeling and understand the point of view the speaker
4-13
is trying to convey.
14. 8 keys to effective listening
Find areas of interest.
The Poor Listener: Tunes out dry topics.
The Good Listener: Seizes opportunities: "What's in it for me?"
Judge content, not delivery.
The Poor Listener: Tunes out if delivery is poor.
The Good Listener: Judges content, skips over delivery errors.
Hold your fire.
The Poor Listener: Tends to enter into argument.
The Good Listener: Doesn't judge until comprehension is complete.
Listen for ideas.
The Poor Listener: Listens for facts.
The Good Listener: Listens for central theme.
Be a flexible note taker.
The Poor Listener: Is busy with form, misses content.
The Good Listener: Adjusts to topic and organizational pattern. 4-14
15. 8 keys to effective listening
continued
Resist distractions.
The Poor Listener: Is distracted easily.
The Good Listener: Fights or avoids distractions; tolerates bad habits in others;
knows how to concentrate.
Keep your mind open.
The Poor Listener: Reacts to emotional words.
The Good Listener: Interprets emotional words; does not get hung up on them.
Thought is faster than speech; use it.
The Poor Listener: Tends to daydream with slow speakers.
The Good Listener: Challenges, anticipates, mentally summarizes, weights the
evidence, listens between the lines to tone and voice.
4-15
16. Evaluation of your Listening
I look for areas of interest when people speak.
I focus on content rather than delivery.
I wait to respond until I understand the content.
I listen for ideas and themes, not isolated facts.
I take notes only when needed.
I really concentrate on what speakers are saying.
I stay focused even when the ideas are complex.
I keep on open mind despite emotionally charged
language.
Always Frequently Occasionally
----- ------ ------
----- ------ ------
----- ------ ------
----- ------ ------
----- ------ ------
----- ------ ------
----- ------ ------
----- ------ ------
4-16
17. Created By
JayRaj M Gadhavi
Soham Dhameliya
Dobariya Jignesh
Hiralben
Dodiya
4-17
