2. SHARI WRIGHT PILO
I am the Marketing Manager at Hunter and
Bard – a digital marketing agency
I am a mom, friend, and partner
I dislike doing dishes and am forever
looking for the perfect bag…
7. What is your objective (SMART: specific, measurable,
aggressive, realistic & time specific)?
What are your strategic initiatives?
Build awareness
Expand distribution
Build penetration
Build buying rate
Increase loyalty
Funnel
Where do you want people to go?
What action do you want people to take?
Track the movement
Conversion rate & A/B Testing
Test & iterate
8. Benchmarks
Where are you today?
Future
Tomorrow
In a month
In three months
In six months
In a year
9. Social Media ROI
Gary Vaynerchuk “Well, what’s the ROI of your
mother?”
If you’re not measuring, how do you know
you’re making progress?
Gary Vaynerchuk “100% the comment is out of
context, we measure everything”
Steven Hamel “I believe social media ROI can only
exist when measured and clearly correlated
against clearly defined business outcomes, be it
on the website or offline. ”
10.
11. What are we measuring?
How people talk about your niche
How people talk about your brand and
product (Share in Conversation)
Keywords
Customer loyalty – what impact has social
media made – improved search engine
results
Transaction size – or frequency bottom line
$
12. You are everywhere
Facebook Seeding posts
YouTube Infographics
Forum
Twitter E-book
Quora Webinars
LinkedIn Community
Blogging Guest blogging
Newsletter Alter product with
game elements (e.g.
Google+ leader board, 80%
Blog commenting signed up)
23. Google- Social Reports and Social
Hub
Google URL Builder
Over 450 social
networks
Google today gives you
more than 75% of
everything you need.
Get into the extras they
give you – dashboards
(follow @justincutroni )
24. Some Free Some Not
- http://spy.appspot.com monitors blogs, social networks, and comments
- http://www.ubervu.com/ lets you monitor and analyze the buzz
- http://www.simplify360.com lets you monitor Twitter, FB, Blogs, News, Forums and videos.
- http://www.sproutsocial.com
- http://www.ecairn.com Enables you to identify influencers, map communities virtually and geographically, identify trends and keywords,
monitor conversations and track engagement campaigns
- http://www.omllion.com enables you to monitor, measure, analyze and engage form a customizable dashboard that features sentiment
analysis, geo mapping, collaborative workflow management, media distribution, etc. Begins at ($120/month)
- http://www.radian6.com/
- http://www.buzzient.com provides a next-generation solution for social media analytics and integration of this valuable content with
enterprise applications.
- http://brandmonitor.position2.com - Brand Monitor is a real-time listening platform, with analytics, demographics, millions of sources. Free
Trial.
- A TweetDeck column that searches for any mention of your company
- Google Alerts
- http://www.beevolve.com/ - monitors blogs, social networks & video platforms. Offers sentiment analysis, Geographic analysis &
competitive analytics. They have a separate package for startups at a cheaper price .( starts at $29.95, which is cost effective for startups)
- Socialmention.com
- www.hootsuite.com for high twitter activity
- http://www.wikio.com/ twitter search klout and peer index score
- http://www.millwardbrown.com/ they have an impressive list of clients and some proprietary tools
- http://www.swixhq.com suite of apps for helping companies manage and monitor their online brand
- http://www.actionly.com/ Social Media Monitoring & Listening Platform
- http://www.reputeme.com/ Social Media Listening and campaigning tool
- http://topsy.com/ - real-time search, email & RSS options FREE
- http://gigaalert.com - Deep web version of GoogleAlerts
- http://olark.com - Real time hit data and chats with early adopters.
- http://www.kickofflabs.com - Measure beta buzz with a viral landing page.
- http://www.cbanalytics.co.uk - Chatterbox Analytics: Identify the conversation drivers about your brand (or your competition) so you can
engage with your community and build a brand that people love
25.
26. Bottom Line
Make sure your objectives are clear
Find a few tools that give you the best
overall coverage (don’t get bogged down
with too many)
Use 5-6 different metrics
Measure
Look at your graph !
28. Thank you
Shira Abel
Daniel Waisberg
Mitch Schneider
Hillel Fuld
http://flowingdata.com/2011/09/18/yoda-pie-chart/
http://online-behavior.com/cartoons/statistics
Lionsgate/Wired.com
http://www.businessesgrow.com/2012/02/19/the-social-media-measurement-smackdown/
http://www.briansolis.com/2011/09/whats-the-r-o-i-a-framework-for-social-analytics/
http://www.slideshare.net/setlinger/altimeter-social-analytics081011final
http://www.socialmediaexaminer.com/SocialMediaMarketingIndustryReport2012.pdf?9d7bd4
http://www.discoposse.com/wp-content/uploads/2010/05/pinktoolbox1-300x272.jpg
Image: http://www.myprgenie.com
Breakthrough Marketing Plans
http://www.seomoz.org/blog/tracking-the-roi-of-social-media
http://ideas.deloitte.ca/blog/2011/09/social-media-going-beyond-roi/
http://www.facebook-studio.com/
29. About.me/ShariWrightPilo
Twitter: shari_pw
You can find me here:
Facebook/shariwrightpilo
Hunter and Bard :
http://hunterandbard.com/people/s
hari-wright-pilo/
Facebook/hunterandbard
LinkedIn:
http://www.linkedin.com/in/shariwri
ghtpilo
Email: shari@hunterandbard.com
Skype: shari.wright.pilo
Editor's Notes
We are sitting in the office of General washington and he says to all of his high ranking officers – we are going to take the hill! His audience was fueled with energyThat night the lieutenant goes back to the camp where his soldiers are waiting – he gathers them around – Men we are going to bomb the hill and then charge it with guns blazing. The next morning with the sunrise they counted their wins and their loses! Regrouped, and went to charge the next hill!
If you focus on how to measure what you're doing without having a good strategy for why you're doing it, you've already failed.
Use your initial findings to set a baseline for future measurement and share these early figures with your team . Two important questions to nail down are:How do your numbers compare to what you expected?How do they compare to your competitors' or related products and campaigns?
f you want to measure awareness, then use metrics such as volume, reach, exposure and amplification. How far is your message spreading? If you want to measure engagement, then look for metrics around retweets, comments, replies and participants. How many people are participating, how often are they participating and in what forms are they participating? If your goal is to drive traffic to your website, track URL shares, clicks and conversions. Are people moving through social media to your external site and what do they do once they're on your site? If your goal is to find advocates and fans, then track contributors and influence. Who is participating and what kind of impact do they have? If your goal is to increase your brand's share of voice, How much of the overall conversation around your industry or product category is about your brand? Share of voice is the % of conversation about you (total conversation about you and competitors should add up to 100%)You need to know your share across all social media, as well as by medium (Twitter, blogs, discussion forums)You need to know the same about your competitors.If your competitors outperform you in a certain medium, dig in and find out whyYou need to track your share over timeIt's also useful to track your share of all positive conversations across the industry, as well as negativeIf you aren't getting the results you want, go back and examine what's not working, and what's working for the rest of the industry
Start to measure social media networks together and separately. Every social media network has its own set of strengths. For example, you may find that Twitter drives the most site traffic, Facebook generates the most leads, and LinkedIn generates less but more qualified leads.
I had a client Problem Show me the money Problems
With multi-channel funnels, we are able to bring together top-of-funnel awareness in social with a conversion later on. So, someone who discovers your site via Twitter, then 2 weeks later comes back via a search, ad or other path and actually makes a purchase -- both channels get credit.
