IT governance / Office of the CIO - Short version - Galit STKI Summit 2009

Office of the CIO
2009
Your Text here Your Text here

Galit Fein
VP & Senior Analyst
Office of the CIO Strategies

Galit Fein’s work Copyright 2009 @STKI Do not remove source or attribution from any graphic or portion of graphic 1

IT Trends
Agenda 2009

1 IT trends
IT Trends 2009 2009

IT Budget
2 IT Budget Mngt Mngt

3 Office of
Officehere the CIO/ ITAM
of the CIO
Your Text Your Text here

4 Sourcing/ Cloud Computing Sourcing

5 Conclusion
Enterprise Risk Mngt ERM

6 Mobile/ Social Networks Mobile


IT Trends
IT in Aggressive Cost-Cutting Times 2009

IT Market
decreasing -12.53% Capex Crisis IT budget mngt
IT Budget cuts

Need for better IT
Increased focus
Office of the CIO
investments
on ITG
optimization

Shift to IT Asset Mngt
Technology budget
discretionary
Sourcing Models
is mostly non-
cost basis when
discretionary Cloud Computing
possible


IT Trends
IT in Aggressive Cost-Cutting Times 2009

Financial crisis
Increased spend Enterprise Risk
forced better
regulations & risk on IT risk mngt Mngt
mngt

Mobile;
New business
Innovation Social
models
Networking


IT Trends
Actions taken to cut IT costs 2009

Jan-

Restrict IT travel expenses

Freeze IT hiring

Postpone discretionary IT projects
Renegotiate IT vendor contracts

Freeze or cancel IT capital spending

Reduce spending on IT staff training

Reduce IT headcount

Source: CIO IT Budget & Staffing Survey


Top IT’s Priorities for 2009 IT Trends
2009
in Israel

Consolidation of IT infrastructure

Renegotiation of contract

Selection of IT investments based on ROI
Business Intelligence

Requirement and Portfolio management

Improvement of IT security and compliance

Automation and outsourcing testing

Source: STKI

IT Budget
IT in Aggressive Cost-Cutting Times mngt

IT Budget Cuts Capex crisis IT budget mngt


IT Budget
IT Budget Reduction mngt

• Capex Crisis - cash flow is the KING

• Move from Capex/Opex to Zero-based budgeting

• Trade non-discretionary costs for

discretionary costs


IT Budget
Non-Discretionary Costs mngt

IT budget with previous commitment & no flexibility


Unsure 4%

Discretionary spends 36%

Non-Discretionary spends 60%
Galit Fein’s work Copyright 2009 @STKI Do not remove CIOquot; online survey 2008 any graphic or portion of graphic
Source: CIO magazine quot;the State of the source or attribution from 9

IT Budget
“Hidden” IT costs mngt

Expenses assigned before the budget year:
People cost (internal staff)

Professional services based on annually contracts
HW & SW maintenance (annual app maintenance fees)

Mandatory & ―must‖ projects: Data Storage, Networks

Current high non-discretionary costs
prevent business agility

Trade non-discretionary costs IT Budget
mngt
for discretionary costs

Discretionary Non-discretionary



Office of
IT in Aggressive Cost-Cutting Times the CIO

IT Your Text here Your Text here
investments Increased focus
Office of the CIO
optimization on ITG

Upcoming STKI Round Table
on Office of the CIO: 10/06/2009

Office of
Taking Advantage of a Downturn the CIO

Reduced IT spending:

Financial crisis has increased the

attention to IT costs mngt
IT can’t afford bad decisions
Increased focus on Office of the CIO
Need for better PPM

Office of the CIO
Project Management Office


Top IT’s Priorities for 2009 Office of
in Israel the CIO

Consolidation of IT infrastructure

Contract renegotiations

Improving the ROI of IT investments
Business Intelligence

Requirement and Portfolio management

Improving IT security and compliance

Automating and outsourcing testing

Source: STKI

Office of
IT Organization Today: the CIO

• ITO directly affects on every business aspect
• Highly embedded for the organization success:
Increasing complexity of org. products/ services

Multi-channel customer interaction


Office of
IT Transformation the CIO

Internal External
Internal
Service Service
focused IT
Provider Provider

•Available & accurate info •Align IT to business •Align IT to customers
•IT maintenance •Best solution for •Business partner
•IT staff mngt •Business innovator
business needs
•HW availability &uptime •IT portfolio mngt of engine
•Technical support •Transformation initiator
LOBs demands


Office of
IT Transformation through ITG the CIO

To Strategic
OTC
conference table

From Text here
Your Your Text here
Data Center
room


Office of
Business Partnership Office the CIO

What is it?


What is it not?


Office of
Location of Business Referents the CIO

LOB LOB LOB
International Trends:
• BRM is not part of the IT
BRM
• BR manager – business skills
with understanding of IT
IT

IT
Israeli Trends:
• BRM is part of the IT - OTC:
Office of the CIO
 Political issue PMO, QA, KPIs, CSO
• OTC manager – IT manager
with understanding of business Infra Develop. Operation

Partnership between business & IT – Office of
the CIO
2way communication

OTC becoming the IT most important office,
but
Only with CEOs recognition of

IT contribution to business innovation
& competitive advantage


Office of the CIO Office of
the CIO
Israeli Trends
Advanced - ITG
Innovation P
Strategic alignment B
Business value / IT cost optimization B
Demand / prioritization & mngt B You’re
Here
ResourceText here B
Your allocation & mngt Your Text here

Increasing PMO efficiency B Basic - EPM

We all do it to certain extent, but
“What got you here, won’t get you there.”
Marshall Goldsmith


Office of
Office of the CIO under New Constraints the CIO

• Increase IT business value through IT cost optimization
• Rebalance the IT portfolio to Increase Revenue, Reduce
Costs, Manage Risk, with minor investments for Growing
Revenue & Avoiding Future Costs

• Target discretionary funds for maximum ROI


Office of
Not ROI but Payback Period the CIO

Payback period - how quickly investments are repaid?

• Shorter payback period :
Quick free cash for other investments

Lower risk - new future regulations, new
software, new business requirements


Office of
OTC/ PMO Staffing Ratio the CIO

• Average size of Israeli OTC/ PMO department: 3-5

~2% of IT department (between 0.5% - 4%*)

Compared to ~5-8% in global orgs Text here
Your Text here Your

* in large enterprises, varies according to the
maturity of IT Governance in the organization


Office of
Demand Management the CIO

Initialization process

• Alignment to business
LOB strategic goal
OTC
• Pre-agreed categories set
Business • Business Priority
PMO
• Risk (new tech, # of LOBs
Referent involvement )
• ROI/ NPV
• IT Evaluation
• Approval

Source: CA PPM


Office of
Automized PPM Processes the CIO

• One DB for Demand
mngt, IT Plan, Resource
Allocation & mngt

IT
• Transparency


Office of
Prioritization Process the CIO

Prioritization
Small requests IT Plan
done
Small requests Large Projects
By OTC/ BRM,
because they
know
Strategic, tactical, regulatory
the strategy
Large Projects
of the business


Project Evaluation Office of
the CIO
Israeli Trends

• Projects evaluation is based on previous experience only:
 No methodology or pricing model!

• Top Down budgeting allocation:

 Price tag remains the same during the projects’ lifecycle

• PMOs don’t use Service Catalog:
 Requirements variety


Office of
Holistic View - Portfolio Evaluation Matrix the CIO

Projects’ Size, Risk & Value
5 The preferred
project

4

3
ROI/ Your Text here Your Text here
Payback
The size of each
2 bubble is
proportional to
risk/ IT complexity
1

1 2 3 4 5
Business prioritization/ Strategic alignment

Office of
General Welfare the CIO

• Org. holistic view vs. LOB
• Each requirement is examined by its contribution to the
org.
• Contribution is not necessarily financial:
 Innovation

 Branding
• Total cost of ownership (TCO) – training, infrastructure
• Requirements integration
Integrated
Project Project Project/
X Y New infra
product


Office of
Real Time Projects’ Dashboard the CIO

On
Client On Scope
Project # Satisfaction Risk On Time Total
Budget Quality Gates

25

140

32

2

89


Office of
ITG/ PPM Tools the CIO

Demand
mngt

Portfolio
Reporting
mngt


IT process
Project mngt
mngt

Resource Financial
mngt mngt


ITG/ PPM Tools Office of
the CIO
Israeli Trends

• Most ITOs don’t implement the complete ITG/ PPM solution
• Prefer to acquire only the missing PPM modules:
 Demand mngt
 Portfolio mngt
• Manage thehere
Your Text other modules by existing solutions, as:
Your Text here

 Project mngt – MS Project, PS Next, etc
 Financial mngt – ERP, etc
 Resource mngt – SP, MS Project, In-house tools, etc
 IT process mngt - SP, In-house tools, etc
 Reporting - SP, In-house tools, etc


ITG/ PPM Tools Office of
the CIO
Israeli Trends

• PPM tools are not up-to-date, because of limited budget
ITOs choose in-house developments

• PPM tools are second preference – the real change to the org.
will bring governance procedures & right

methodology
2008 20 09 2 010
PPM 10 .0 -20 . 00 % 8 .0 8 7 .5 0 % 1 5. 0
O f fic e of the
A sse t M a na g em ent 15 .0 -13 . 33 % 13 . 0 5 3 .8 5 % 2 0. 0
C IO
Pro je ct m a na g em ent 10 .0 0. 00 % 10 . 0 5 0 .0 0 % 1 5. 0


STKI Israeli Positioning
• Not a technological positioning, refers only to Israeli market
• Focused on enterprise market (not SMB)
Vendor A
• Not an STKI recommendation
Vendor B
 Market Presence (X)
 Market share - existing and new sales (more emphasis)
Local Support

 Mind share (how user organizations rate vendors)
Your Text here Your Text here Worldwide
 Local Support (Y) – is influenced by (X)
Leader
 Experience & technical
knowledge, localization, support, number and kind of
integrators
 Worldwide leaders marked, based on global positioning
 Vendors to watch: Are only just entering Israeli Market
Vendors to Watch:
so can’t be positioned but should be watched
Vendor C
Market Presence

Office of
ITG/ PPM- Positioning of the Israeli Market the CIO

Vendors to Watch:
Compuware IBM
Worldwide
Leader
CA
Enterprise
Local Support

Local Solution
HP
Mid-Tier
Microsoft

MSP
PS Next
This analysis should be used with its
supporting documents

Market Presence

Project Mngt - Positioning of the Office of
the CIO
Israeli Market

Vendors to Watch:
Compuware IBM Microsoft

Enterprise
Local Support

Existing Israeli
CA
experience in
Your Text here Your Text here project mng
PS Next Worldwide
Leader
HP
Primavera


Market Presence

Office of
Another opinion – not all is Bleak! the CIO

• ITG is mostly suitable for large enterprises
• There is great sense of control in SMBs
• Expensive technology & methodology that require
additional resources would bring the desired
transparency which will also lead to interventions & high
evolvement in IT budgets


IT in Aggressive Cost-Cutting Times ITAM

Shift to
Technology budget
discretionary
IT Asset Mngt
is mostly non-
cost basis when
discretionary
possible


IT Asset Management ITAM

Some IT assets are still being managed like this



Software Licenses Mngt - Cost savings ITAM

• Multiple purchasing options review –
NOT automatic SW renewals!
• Monitor the actual demand for SW licenses:
 Inventory of all desktops & what is installed on each
 AppsYour Text here abandoned, but the vendor is still receiving
have been Your Text here

licensing revenue
 Overpayment for licenses that aren't being used

applications‖
(result of volume discount)  ―Shelf

Good contract is not about getting a good price –
it’s about assuring value!

IT Application Portfolio Mngt ITAM
Israeli Trends

• High variety between the ITOs
 from having no idea where IT assets are – to ITAM with full SW usage
metering with integration to ERP & HD

• Major challenges:
 SW Usage metering
 Type of usage (change performance/ read only)

• The tougher the formal procedures are - the easier ITAM
• Lack of ITAM tools maturity
• ITAM tools often viewed as an extension of ERP & PPM tools


Service
Service Desk Desk

HD is amongst the primary targets for cost cutting



Service
Israeli Trends of Service Desk Desk

• Although a lot have been done to improve HD staff
productivity:
 Best practices (ITIL) widespread acceptance among large
& more complex ITOs
 Desktop configurations standardization
 Sophisticated HD tools - web-based user self-
service, automated email response SW, incident tracking
systems
Upcoming STKI RT
 Remote access
on SD: 31/05/2009
 Outsourcing

Vendors Trends of Service
Desk
Service Desk Tools

• Vendors have followed with tools that assist in the
implementation of ITIL processes

• Major vendors have expanded their offerings:
 Asset mngt portfolio

 SaaS model

 CMDB

• Service desk mngt tool is a mature market


IT Service Desk – Service
Desk
Positioning of the Israeli Market
Vendors to Watch: Microsoft
IBM
CA
SAP Worldwide
Local Support

Leader
BMC
HP
Enterprise
Siebel
MID-Tier

IT HD
Pivotal SysAid
PeopleSoft
Modules


Market Presence

Sourcing
IT in Aggressive Cost-Cutting Times Models

Shift to
Technology is not a discretionary
Sourcing Models
cost basis when
discretionary asset
possible


Sourcing
Cost Cutting Outsourcing Models



Sourcing
Global Trends of Outsourcing Models

• Outsourcing landscape changing due to:
Globalization

Cloud Computing
Providers will turn to SaaS during

the financial crisis


Sourcing
Global Trends of Outsourcing Models

• ITOs will turn to outsourcing for cost cutting
 Non-discretionary expenditure reduction

 Avoidance of capital investment

• Growing outsourcing segments:

 QA

 BPO - greater variety of offerings

• Crowdsourcing – e.g: Amazon.com's Mechanical Turk
(http://www.mturk.com/mturk/welcome)


Sourcing
Israeli Trends of Outsourcing Models

• Steady & mature market growth of 3% (from 405 to $417 M)
• Outsourcing market grew this year due to increasing
scope of existing client & a few new deals
• Both largesthere
Your Text deals of this year were comprehensive IT
Your Text here

outsourcing in Public sector
• Rest of deals – small selective outsourcing
• Decline in number of deals
• NO backsourcing deals

Current Provider Landscape Sourcing
Models
Israeli Trends

HP-EDS, Ness, Malam-Team, IBM

New global player: TCS (TATA)

• Number of vendors went up in 2008 due to entrance of
many specialized players:

Bynet, Taldor, Yael, El-AD, etc


Sourcing
Israeli Nearshore Models

• Acknowledging the advantage & cost saving (up to
50%) by outsourcing: the transition

from PS to here
Your Text outsourcing
Matrix Global
Your Text here

• Existing clients have Malam (Ma’alot); Ness
(EDC); Aman (Tehila)
broaden their scope
Offshore: NTS


Israeli Trends Sourcing
Models
of Professional Services

• Professional services market has dropped
• Mostly due to price & PS working hours reduction
 PS provided, as promised, flexibility to org, which

had to decrease their activity

2 008 2009 2010
te m p s 7 2. 0 -3 0. 56 % 5 0. 0 50 .0 0 % 7 5 .0


Israeli Trends Sourcing
Models
of Professional Services

Cheapest ―Cost Plus‖ model 

buying PS instead of the capacity


Failure of the business model 

NO premium for flexibility & providers‘ financing:

(overtime hours, sick pay, miluim, training, support, interest, etc)


IT in Aggressive Cost-Cutting Times

Shift to
Technology is not a discretionary
Cloud Computing
cost basis where
discretionary asset
possible


Cloud Computing Cloud
Computing
Definition

• Cloud computing refers to highly scalable IT
resources—SW, CPUs, storage capacity—that are
housed outside of company data centers, available on
demand over the Internet, & whose usage is
measured & billed incrementally.

• In-house clouds mimic those characteristics inside
the company firewall but lack the economies of scale
of public clouds.

Source: Informationweek

Cloud Computing Benefits
Cloud
Computing

• No Capital Expenditure but pay-per-use

• Device & location independence
• Performance is monitored 24x7

• Scalability

• Innovation


Cloud Computing Challenges
Cloud
Computing

• Mngt & monitoring ability of cloud companies
• Credit dilemma
• Reliability of cloud service providers (ISO, SAS70 -?)

• Quality of informational security - Regulations issues
• Job Security
• TCO – Total Cost of Ownership – Will it become lower?


Types of Cloud Services Cloud
Computing

Cloud SW
Multi tenancy/Platform-Centric/
User controls the data/ERP-CRM-HR

Desktop as a Service
PAAS
Platform as a Service
Desktop apps via the Internet
Write your own application/
Development tools

IAAS
Infrastructure as a Service
Servers / Storage / Networks


Cloud Computing Examples Cloud
Computing

PAAS
Desktop as a Service
Platform as a Service
Docs & spreadsheets


IAAS SAAS
Infrastructure as a Service Software as a Service


Cloud Computing Trends
Cloud
Computing

• Cloud computing not widely accepted yet
 Reluctance to lose control

• Main areas of increase:

 Especially in IaaS area

 In some markets SaaS is highly Source: Insight Research Corporation

popular


Cloud
The necessity to evaluate the new model Computing

• Hot new area with great potential
• ITOs are already starting to evaluate:
 During companies acquisition
 Shortage of cash, servers - while testing Amazon EC2
platform

• During today’s economic crisis even the most conservative
of people will have to evaluate the new model


STKI Recommendation
Cloud
Computing

For Users:
 to experience in the establishment of Amazon EC servers

 to use SaaS apps for marginal org. needs Your Text here
(pilot)
Your Text here

For Vendors:
 to evaluate which service/ product is appropriate for cloud
work environment - to proceed the new players


Pricing Cloud
Computing

• Use- based charge:
Infrastructure • S3 –$0.15c/month per a gig
Cloud • EC2–pay per use via on demand VMs-$0.10 VM
instance/hour. (Amazon)

Desktop Cloud • Free to $10 per user per month


• Pay per use:
Platform Cloud • $15 per light license per month

• Pay per seat:
Cloud Application • CRM: $40-$140 per user per month

High costs due to being a monopoly.
Cost may go down when new comers arrive

IT in Aggressive Cost-Cutting Times ERM

Financial Text herecrisis
Your global YourEnterprise Risk
Text here
Increase spend
forced better
on IT risk mngt Mngt
regulations & risk mng


Enterprise Risk Mngt ERM

Bernard Madoff


IT Enterprise Risk Mngt ERM
Global Trends 2009
• Global financial crises & increasing number of recent

new regulations
frauds exposed the need for
& better enforcement

• General dissatisfaction with poor corporate

governance, regulatory oversight & risk mngt

• Increased org. budget for regulation & risk mngt
20 08 2009 2010
G o v ern an ce & R isk
M a na g e m e nt ( als o B CP ) 2009 @STKI35 .not remove4 2 .8or attribution from any graphic or portion0 %
Do 0 source 6 % 5 0. 0 5 0 .0 of graphic 7 5. 0
Galit Fein’s work Copyright 68

IT Enterprise Risk Mngt ERM
Global Trends 2009

• Risk mngt based on set of approved standards raises the
level of customers confidence In-house
ITIL, CobiT, ISO
methodology

• Increased standards of regulation & risks mngt

automation
requires more

• ITOs seek for solutions that meet regulations at
minimal disruption
reasonable cost & with


Enterprise Risk Management ERM

• CEO must know what are the risks associated with IT
investments just as he aware of risks associated with
finance - Doubtful Debt / or other important risk

• IT investment / project:

ROI
Budget
Schedule
? Risk factors

Prepare to the Unpredictable ERM

Satyam,
Madoff Admits
Who Can? Wipro,
50 Billion $ Fraud Comverse, IBM,
Oracle,
Amdocs,
Infosys,
Cognizant,

firing
HP 9/11
Banking crisis:
Wall Street crisis
Lehman Brothers bankruptcy


Top Pressures Driving ERM
Enterprise Risk Mngt
Top Pressers Driving ERM

New/ changing regulations

YourBetter risk mngt
Text here Your Text here

Protect the organization

Improve operational efficiencies

Source: Aberdeen Group 2008


GRC – Governance, Risk & Compliance ERM
unify compliance with risk mngt

Process Balanced risk
portfolio, examination
development &
of real, quantifiable
procedures
costs associated with
establishment based
different types of IT
on set of
risks
measurements

SOX / Sector
regulations
compliance


Current Situation in Israel ERM

• Quick fix one-time, often outsourced, regulation projects

• ―SOX is the must have - it will not have strategic impact on
the organization‖
• Fragmented approach to GRC is inefficient & becoming a
huge cost driver

• ―Existing tools handle only documentation of SOX compliance
procedures -they don‘t check the level of enforcement!‖


Governance, Risk & Compliance! ERM

• Need for ongoing effort to comply with regulation

• Firms can no longer afford to approach compliance as
tactical project like meeting the SOX deadline

• GRC technologies move from niche specialist vendors
towards the large systems


The Growing Interest of SW vendors ERM

• GRC acquisitions
 2006: SAP acquired Virsa, ERM SW provider, to bolster SAP‘s SW
compliance skills
 2007: Sun reached for startup Vaau
 2008: Oracle picked up longtime partner LogicalApps
• Israeli new enforcement Start-ups:
 Xpandion – Risk mngt & behavioral analyzing SW solution
 SPATIQ – provides an automatic tool for Entitlement mngt
• GRC often viewed as an extension of ERP & BPM tools
• Tools cannot provide a complete solution without actual process change


IT in Aggressive Cost-Cutting Times Mobile

New business Mobile;
Innovation
models Social Networking

Upcoming STKI Round Table
on Mobile: 06/05/2009

Mobile Phones 2009 Mobile

Mobile EVERYWHERE



The Mobile Revolution is just Begun Mobile

• Mobile phones
• Smart phones
• Pocket PCs
• PDAs



Mobile Phone - MEGA Trends 2009 Mobile
Private Sector
M

• Primary interface for Internet & Social Networks O
B
• Personalization I
L
• Consumers will watch more TV on mobiles Text here E
Your Text here Your

• Dominant platform for listening to music T
• Mobile Wallet R
E
N
D
S

Time Allocation per Mobile
Smartphone Application

Productivity Utility
Games
Browsing

SMS
VoiceText here Voice Messaging Your Text here
Your

only 13%! 39%
13%

PIM
Multimedia

Source: Smartphone 360 study Nokia

Business Use
M

• Increasing complexity & capacity of platforms & apps O
B
• Multi channel customer interaction I
L
• Employees use their private mobile devices for work so E
expect org. technical support
T
 Therefore , outsourcing for R
E
technical support
N
D
S

Business & Private Use
M

• Constant internet connection O
B
• Digitalized ID I
L
• Video conference through online accounts E

• ‗Real‘ smart phone – blurring lines between T
business & personal use R
E
N
You won’t need your laptop anymore?! D
S

When you’re NOT in front of the Computer Mobile

Now you can:
• purchase a product or service
• conduct financial transactions
• mobile ticketing
• send/ receive digital pictures

• download entertainment content

Many org. haven't yet fully understood the
opportunities offered by mobility

New–generation Mobile Apps: Mobile

Remote monitoring
Mobile Enterprise Mobile Commerce
& control

Location-
based, Text here
Your context- Your Text here
Multiplayer, mobile
Mobile ID/key
aware services gaming services
(GPS)

Voice over
Wireless IP


Mobile Enterprise – Field Force Mobile

• Mobile workers –additional products/services offering
to field customers

• Access to/ update of enterprise info - guidance for fixing
malfunctions, dynamic scheduling
• Remote monitoring & control - Real-time field data analyzing
(what, when, how much?)
Selective Examples: Matrix (CallDinator)– Bezeq, HOT, Ort

One (ONE1Mobile) – Bank Hapoalim, Hospitals

Taldor – IDF, USPostal


Mobile Banking Mobile

The use of a mobile phone for
financial transactions



Mobile Banking Mobile

• Bank transactions from any location in real-time:
 Account activity, deposits/withdrawals,
money transfer
• Stock trading:
 Real-time data, news & updates alerts,
virtual stock portfolio, buying & selling of stocks Text here
Your Text here Your
• Credit cards:
 Credit card charges
 Real-time data of checking account balance, rapid loans
 Location-based, context-aware services – relevant real-time
discounts (mall parking, in-shop sale, etc)

Selective Examples: Matrix (Bank2go) – Bank Leumi; Netwise – Mizrahi Live


Mobile Commerce Mobile

• Online shopping
 Purchasing retail items through scanning - mobile wallet

• Advertising :
 Mobile ROI measurement & analytics use to better deliver

mobile campaigns & understanding consumer needs here
Your Text here Your Text

• Appointments reminders & scheduling,
Martix
medical results receiving:

• Travel reservations & ticketing
• Shorten business process - e.g. car acquisition – real time check on
mobile - who is the owner, legal owner/stolen, does it have a test?


Mobile Players in Israel Mobile
Partial List (alphabetical)

• Bynet (Paybox)
• IBM (Lotus mobile)
• Matrix (MMIS)
• Ness (Sybase)
• Netwise Text here
Your (Mintbox) – browsing solution Your Text here

(Cellerium) – client solution
• One (One1Mobile)
• Taldor


Social Networking
Social
Networking



Social
Why is Social Networking Important? Networking

• ~500 million social network members
• Be where consumers are & where future consumers will be
• The largest & fastest growing application in the history
of the web

• Social networking extends the marketing reach of
traditional methods :

 Communication, Hiring, KM, Public relations, R & D


STKI Group in LinkedIn
Social
Networking

During a 2 month period: 483 members from all of the world, tens of
In
online discussions, summit participation approvals



My Blog
Social
Networking

Galit Fein’s World


Current Country Totals
From 15 Oct 2008 to 16 Feb 2009

Israel (IL) 2,203

Summary

• Increased focus on Office of the CIO  Advanced IT Gov.:
 Business value / IT cost optimization
 Innovation
 Strategic alignment
• Alternative Sourcing Models – Cloud Computing
• GRC-Need for ongoing effort backed by mngt frameworks
• New business models – Mobile, Social Networks



Galit Fein
VP & Senior Analyst
galit@stki.info


IT Budget
Capex - Capital Expenditure mngt

Allowed company to

increase their profit

in the yearly report by
depreciating
to

the investment

over several years


IT Budget
What is Capex ? mngt

Company‘s physical assets:


Capex can include everything
from repairing a roof to building a brand new factory


IT Budget
Zero-Based Budgeting mngt

• Bottom Up Budgeting - justification of
all expenses must be done every year

• Zero-Based Budgeting is built based on
what is needed for the upcoming period

Instead of History Based Budgeting
Definition: Investopedia

IT governance / Office of the CIO - Short version - Galit STKI Summit 2009

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