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Galit Post-Covid ORGANIZATION Presentation

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STKI Summit 1/2021 - REUT
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Galit Post-Covid ORGANIZATION Presentation

  1. 1. Fast, Innovative Organization: No Turning Back Israeli IT Market Study 2021 Galit Fein Senior Analyst, STKI
  2. 2. Copyright@STKI_2021 Do not remove source or attribution from any slide, graph or portion of graph 2 Copyright@STKI_2021 Do not remove source or attribution from any slide, graph or portion of graph The Organizational need for speed has never been greater WW pandemic Need for real-time change Business-as-usual Executive Decision making Productivity Use of technology & data Scale of innovation And it worked Great & fast delivery
  3. 3. Copyright@STKI_2021 Do not remove source or attribution from any slide, graph or portion of graph 3 Copyright@STKI_2021 Do not remove source or attribution from any slide, graph or portion of graph Launching Technology Projects in a few weeks VS the previously-planned 18 months. RStream Rafael ‫כ‬ ‫תוך‬ - 4 ‫שבועות‬ : ‫של‬ ‫ופריסה‬ ‫פיתוח‬ ‫ניטור‬ ‫מערכת‬ ‫בבי‬ ‫שהותקנה‬ ‫מרחוק‬ ‫חולה‬ " ‫ח‬ ‫רמב‬ " ‫במחלקה‬ ‫ערך‬ ‫וספקה‬ ‫ם‬ ‫מוגבר‬ ‫טיפול‬ ‫פנימית‬ ‫טכנולוגיות‬ ‫מגוון‬ ‫כוללת‬ ‫המערכת‬ – ‫למובייל‬ ‫פיתוח‬ , ‫ו‬ ‫תמונה‬ ‫עיבוד‬ OCR , ‫וידאו‬ ‫הזרמת‬ , ‫ב‬ ‫פיתוח‬ Azure , ‫קונטיינרים‬ , ‫נתונים‬ ‫בסיסי‬ , ‫אנליטיקה‬ ‫הפיתוח‬ ‫האצה‬ – ‫בעיקר‬ ‫ענן‬ ‫יכולות‬ ‫בזכות‬ Azure ‫פתוח‬ ‫בקוד‬ ‫ושימוש‬
  4. 4. Copyright@STKI_2021 Do not remove source or attribution from any slide, graph or portion of graph 4 Copyright@STKI_2021 Do not remove source or attribution from any slide, graph or portion of graph New Employees Training (KLA) ‫אבודה‬ ‫שעה‬ ‫הופכים‬ - ‫רבודה‬ ‫למציאות‬ Matrix PTC • ‫חדש‬ ‫עובד‬ , ‫התהליך‬ ‫את‬ ‫ראה‬ ‫לא‬ ‫מעולם‬ • ‫שגיאות‬ ‫אפס‬ • ‫כלל‬ ‫למומחה‬ ‫קרא‬ ‫לא‬ • 33% ‫השנייה‬ ‫מהפעם‬ ‫יותר‬ ‫מהר‬ • ‫חדש‬ ‫עובד‬ , ‫התהליך‬ ‫את‬ ‫כבר‬ ‫ביצע‬ • ‫הסתבך‬ • ‫לאחראי‬ ‫קרא‬ 3 ‫פעמים‬ • ‫ביצע‬ 7 ‫שגיאות‬ . ‫קריטית‬ ‫אחת‬ 1 ‫עם‬ ‫עבודה‬ Vuforia Expert Capture ‫מודפס‬ ‫נייר‬ ‫נוהל‬ ‫עם‬ ‫עבודה‬
  5. 5. Copyright@STKI_2021 Do not remove source or attribution from any slide, graph or portion of graph 08:00 11:00 Matrix PTC
  6. 6. Copyright@STKI_2021 Do not remove source or attribution from any slide, graph or portion of graph
  7. 7. 7 Copyright@STKI_2021 Do not remove source or attribution from any slide or graph In production within 48 hours would have taken 1-2 months manually ‫היקף‬ ‫את‬ ‫מגדילה‬ ‫ירושלים‬ ‫בנק‬ ‫אוטומציית‬ ‫הרובוטית‬ ‫התהליכים‬ ‫מגפת‬ ‫בתקופת‬ ‫לקוחות‬ ‫של‬ ‫הכלכליים‬ ‫הקשיים‬ ‫על‬ ‫להקל‬ ‫כדי‬ ‫הקורונה‬ ‫בקשות‬ ‫אלפי‬ ‫עשרות‬ ‫מעבדים‬ ‫רובוטים‬ ‫מועדי‬ ‫לדחיית‬ ‫צרכנים‬ ‫של‬ ‫תשלומים‬ ‫והלוואות‬ ‫משכנתאות‬ ‫של‬ Claims Group Benefits—Due to mandated school closings and federal quarantines, many employees of the Group Benefit business are asking for claims as per the Family Medical Leave Act. The insurance group receiving these claims is expecting a surge of 300–400 claims per day. The insurance group is deploying five bots that pick up a claim from a common queue and check eligibility. The bots help with claim creation, validation, approval/denial of requests including return to work notices, letter generation, and responses. ‫תהיתם‬ ‫פעם‬ ‫כיצד‬ ‫מזמנים‬ ‫יותר‬ ‫מ‬ - 100 ‫אלף‬ ‫אנשים‬ ‫ביום‬ ‫לקבל‬ ‫חיסון‬ ‫קורונה‬ ? ‫היום‬ ‫נחשפת‬ ‫לראשונה‬ ‫הטכנולוגיה‬ ‫הישראלית‬ ‫שאיפשרה‬ ‫לכללית‬ ‫לנהל‬ ‫את‬ ‫מערך‬ ‫זימוני‬ ‫התורים‬ ‫הגדול‬ ‫והמורכב‬ ‫ביותר‬ ‫בישראל‬ ‫בהתאם‬ ‫לתיעדופים‬ ‫שקבע‬ ‫משה‬ " ‫ב‬ : ‫מדובר‬ ‫בבוט‬ ‫שזכה‬ ‫לשם‬ V-Bot , ‫שפותח‬ ‫על‬ ‫ידי‬ ‫חברת‬ ‫הסטארטפ‬ ‫הישראלית‬ Kryon , ‫המאפשר‬ ‫תזמון‬ ‫של‬ ‫מאות‬ ‫אלפי‬ ‫תורים‬ ‫למתן‬ ‫חיסון‬ ‫כאשר‬ ‫האתגר‬ ‫היה‬ ‫זימון‬ ‫של‬ ‫מאות‬ ‫אלפי‬ ‫תורים‬ ‫בהפשר‬ ‫של‬ 21 ‫יום‬ ‫למנת‬ ‫החיסון‬ ‫הראשונה‬ ‫והשניה‬ . Covid19 emphasized the need for Automation
  8. 8. Copyright@STKI_2021 Do not remove source or attribution from any slide, graph or portion of graph 8 Copyright@STKI_2021 Do not remove source or attribution from any slide, graph or portion of graph At first, RPA replaced human keystrokes on an input screen, inserting data from another application to give the impression that the two are integrated. But the process was still inefficient - it was just quicker. 1st Wave of RPA was all about Task Automation 2018 2019 2020 2021 2022 RPA Platforms $4 75% $7.00 185.71% $20.00 25% $25 40% $35 Automation Tools (RPA, OCR, etc.) Implementations $3 36.7% $4.1 509.8% $5 20% $6 66.7% $10
  9. 9. Copyright@STKI_2021 Do not remove source or attribution from any slide, graph or portion of graph 9 Copyright@STKI_2021 Do not remove source or attribution from any slide, graph or portion of graph Heavier Focus on Complete Business Process First RPAs quickly reached a glass ceiling: • Most of the org. processes are NOT just ONE Happy Process Path, but many process variants, with a slight twist in the standardized procedure Business Process reengineering • The inefficiencies of business processes where WF involved various people passing info between different IT systems, came to the fore as employees had to work remotely from home. It made us realize how many manual processes we have in operation • Work had to be done, FAST, at SCALE
  10. 10. Copyright@STKI_2021 Do not remove source or attribution from any slide, graph or portion of graph 10 Copyright@STKI_2021 Do not remove source or attribution from any slide, graph or portion of graph Our Clients Recommend 01 02 03 04 OSH in EVERY automation Is the solution part of the existing system? Is this an efficient business process? Automation Brainstorming Committee Cross-functional Improve everything related to paperwork before the automation Digital form , Uniform invoices, Quality of code stickers, scanners RPA In-House capabilities/ Product manager Easy skill adoption, Independence in suppliers 05 Organizational BUY-IN New tech entry barriers
  11. 11. Copyright@STKI_2021 Do not remove source or attribution from any slide, graph or portion of graph 11 Copyright@STKI_2021 Do not remove source or attribution from any slide, graph or portion of graph Our Clients Recommend How to Select the Right Process for RPA. Don’t start with a complex, multiple systems process  Intensive labor work  Heavy paperwork  Manual processes  Bottlenecks  Passioned Business Owner Look for:  The process cannot be done in any other way (cheaper or easier) Check if:
  12. 12. Copyright@STKI_2021 Do not remove source or attribution from any slide, graph or portion of graph 12 Copyright@STKI_2021 Do not remove source or attribution from any slide, graph or portion of graph RPA Trends 2022  RPaaS – Robot as a Service, Pay per Use  RPA for SW Testing Automation  Automatic manual testing- RPA instead of Human Tester. Significant time shortening, better QA  Process Discovery – Automate your Automation  Semantic RPA. Document understanding
  13. 13. Copyright@STKI_2021 Do not remove source or attribution from any slide, graph or portion of graph 13 Copyright@STKI_2021 Do not remove source or attribution from any slide, graph or portion of graph
  14. 14. Copyright@STKI_2021 Do not remove source or attribution from any slide, graph or portion of graph 14 Copyright@STKI_2021 Do not remove source or attribution from any slide, graph or portion of graph
  15. 15. Copyright@STKI_2021 Do not remove source or attribution from any slide, graph or portion of graph 15 Copyright@STKI_2021 Do not remove source or attribution from any slide, graph or portion of graph Decentralized/ Immutable/ Highly secured/ Faster and cheaper, no mediator in between Blockchain enables secure transaction registration, chronological order of the transactions between all parties, which cannot be changed, prevents costly disputes New Business Models - Blockchain What Is Blockchain? Distributed digital ledger that stores any type of data
  16. 16. Copyright@STKI_2021 Do not remove source or attribution from any slide, graph or portion of graph 16 Copyright@STKI_2021 Do not remove source or attribution from any slide, graph or portion of graph 2018 2019 2020 2021 2022 Contact Center and Multi channel engagement tools (Chatbots, Virtual IVR, Video, Voice, etc.…) $29.00 17.24% $34.00 47.06% $50.00 16.00% $58.00 12.07% $65.00 E-Commerce Platforms $1.00 150.00% $2.50 300.00% $10.00 50.00% $15.00 33.33% $20.00 Web Content Management Platforms $10.00 85.00% $18.50 8.11% $20.00 7.50% $21.50 6.98% $23.00 Marketplace Platforms $0.00 #DIV/0! $0.00 #DIV/0! $5.00 100.00% $10.00 80.00% $18.00 PLM Systems $5.00 30.00% $6.50 -23.08% $5.00 20.00% $6.00 33.33% $8.00 Blockchain platforms $0.00 $2.00 50.00% $3.00 33.33% $4.00 50.00% $6.00 RPA Platforms $4.00 75.00% $7.00 185.71% $20.00 25.00% $25.00 40.00% $35.00 IOT tools and platforms $1.50 133.33% $3.50 42.86% $5.00 20.00% $6.00 66.67% $10.00 TOTALS $50.50 46.53% $74.00 59.46% $118.00 23.31% $145.50 27.15% $185.00 2018 2019 2020 2021 2022 Contact Center and Multi channel engagement tools (Chatbots, Virtual IVR, Video, Voice, etc.…) $29.00 17.24% $34.00 47.06% $50.00 16.00% $58.00 12.07% $65.00 E-Commerce Platforms $1.00 150.00% $2.50 300.00% $10.00 50.00% $15.00 33.33% $20.00 Web Content Management Platforms $10.00 85.00% $18.50 8.11% $20.00 7.50% $21.50 6.98% $23.00 Marketplace Platforms $0.00 #DIV/0! $0.00 #DIV/0! $5.00 100.00% $10.00 80.00% $18.00 PLM Systems $5.00 30.00% $6.50 -23.08% $5.00 20.00% $6.00 33.33% $8.00 Blockchain platforms $0.00 $2.00 50.00% $3.00 33.33% $4.00 50.00% $6.00 RPA Platforms $4.00 75.00% $7.00 185.71% $20.00 25.00% $25.00 40.00% $35.00 IOT tools and platforms $1.50 133.33% $3.50 42.86% $5.00 20.00% $6.00 66.67% $10.00 TOTALS $50.50 46.53% $74.00 59.46% $118.00 23.31% $145.50 27.15% $185.00 HYPE Slope of Enlightenment Blockchain Market 2018 0.05% 2019 0.05% 2020 0.05% 2021 0.05% 2022 Technological Innovation Projects $20.00 25.00% $25.00 -60.00% $10.00 80.00% $18.00 66.67% $30.00 Automation tools (RPA, OCR) Implementations $3.00 36.67% $4.10 509.76% $25.00 28.00% $32.00 25.00% $40.00 Blockchain projects $1.00 50.00% $1.50 166.67% $4.00 50.00% $6.00 66.67% $10.00 IoT Projects $3.50 114.29% $7.50 -33.33% $5.00 30.00% $6.50 53.85% $10.00 TOTALS $27.50 38.55% $38.10 15.49% $44.00 42.05% $62.50 44.00% $90.00
  17. 17. Copyright@STKI_2021 Do not remove source or attribution from any slide, graph or portion of graph 17 Copyright@STKI_2021 Do not remove source or attribution from any slide, graph or portion of graph ‫בעולם‬ ‫רבים‬ ‫מרכזיים‬ ‫לבנקים‬ ‫מצטרף‬ ‫ישראל‬ ‫בנק‬ , ‫דיגיטלי‬ ‫שקל‬ ‫של‬ ‫אפשרית‬ ‫להנפקה‬ ‫מודל‬ ‫של‬ ‫טיוטה‬ ‫ומפרסם‬ . ‫ישראל‬ ‫בנק‬ ‫של‬ ‫החלטה‬ ‫מהווה‬ ‫אינה‬ ‫הטיוטה‬ , ‫ציבורי‬ ‫לדיון‬ ‫תשתית‬ ‫רק‬ ‫אלא‬ , ‫חלופות‬ ‫ולבחינת‬ . ‫צפי‬ ‫אין‬ ‫זה‬ ‫בשלב‬ ‫דיגיטלי‬ ‫שקל‬ ‫של‬ ‫להנפקה‬ , ‫שם‬ ‫לו‬ ‫ניתן‬ ‫לא‬ ‫ואפילו‬ . ‫הדו‬ ‫בפרסום‬ " ‫בישראל‬ ‫לציבור‬ ‫לשדר‬ ‫ישראל‬ ‫בנק‬ ‫מבקש‬ ‫ח‬ , ‫כי‬ ‫התשלומים‬ ‫בשוק‬ ‫ההתפתחויות‬ ‫אחרי‬ ‫עוקב‬ ‫הוא‬ , ‫צור‬ ‫שיראה‬ ‫ככל‬ ‫עליהם‬ ‫להגיב‬ ‫ערוך‬ ‫הוא‬ ‫וכי‬ ‫היא‬ ‫הדיגיטלי‬ ‫המטבע‬ ‫בסוגיית‬ ‫ביותר‬ ‫הבסיסית‬ ‫השאלה‬ " : ‫מה‬ ‫לשם‬ ? ." ‫ומשגשג‬ ‫מתפתח‬ ‫התשלומים‬ ‫עולם‬ , ‫בכניסה‬ ‫הצורך‬ ‫מה‬ ‫זה‬ ‫לתחום‬ ‫המרכזי‬ ‫הבנק‬ ‫של‬ ? ‫צרכניות‬ ‫תועלות‬ ‫כמה‬ ‫מונה‬ ‫ישראל‬ ‫בנק‬ , ‫משקיות‬ , ‫מאקרו‬ ‫אף‬ ‫ואולי‬ - ‫זה‬ ‫למהלך‬ ‫כלכליות‬ . .1 ‫התחרות‬ ‫קידום‬ ‫האחרים‬ ‫התשלום‬ ‫אמצעי‬ ‫כלפי‬ .2 ‫קידום‬ ‫מטבעות‬ ‫כלפי‬ ‫התחרות‬ ‫קריפטו‬ ‫אחרים‬ ‫דיגיטליים‬ ‫ומטבעות‬ .3 ‫חדשנות‬ ‫אימוץ‬ ‫הדיגיטלית‬ ‫הכלכלה‬ ‫לצורכי‬ ‫התשלומים‬ ‫מערך‬ ‫והתאמת‬ .4 ‫התשלומים‬ ‫מערכת‬ ‫של‬ ‫היתירות‬ ‫הבטחת‬ .5 ‫פרטיות‬ .6 ‫השחורה‬ ‫בכלכלה‬ ‫מאבק‬ ‫במזומן‬ ‫השימוש‬ ‫וצמצום‬ https://www.calcalist.co.il/market/article/HJV2DnwO00
  18. 18. Copyright@STKI_2021 Do not remove source or attribution from any slide, graph or portion of graph 18 Copyright@STKI_2021 Do not remove source or attribution from any slide, graph or portion of graph 2. Twitter founder sold an autographed tweet for just under $3 M Business Model based on NFT: Non-fungible token: unique and can’t be replaced with anything else. https://www.theverge.com/22310188/nft-explainer-what-is-blockchain-crypto-art-faq Asset verified using blockchain technology, in which a network of computers records transactions and gives buyers proof of authenticity and ownership. NFTs can really be anything digital (images, GIFs, songs or videos). NFTs make digital artworks unique, and therefore sellable. Bitcoin is fungible — trade one for another bitcoin, and you’ll have exactly the same thing. A one-of-a-kind piece of digital art, diamond’s digital twin, is non-fungible. . GIF by Trevor Andrew 3. Gucci Ghost sold for $3,600, but the current owner is asking for $16,300 1. A detail from Beeple’s “Everydays — The First 5000 Days,” sold for $69.3 M. Credit...Christie's Images Ltd.
  19. 19. Copyright@STKI_2021 Do not remove source or attribution from any slide, graph or portion of graph 19 Copyright@STKI_2021 Do not remove source or attribution from any slide, graph or portion of graph Blockchain, not Bitcoin Bitcoin is a crypto-currency, powered by blockchain technology Blockchain technology enables building digital platforms Bitcoin Blockchain Public - anyone can participate - read, write or audit the data on the blockchain Private - controlled by an org. or group. Only it can decide who is invited to the system and has the authority to alter the blockchain
  20. 20. Copyright@STKI_2021 Do not remove source or attribution from any slide, graph or portion of graph 20 Copyright@STKI_2021 Do not remove source or attribution from any slide, graph or portion of graph
  21. 21. Copyright@STKI_2021 Do not remove source or attribution from any slide, graph or portion of graph 21 Copyright@STKI_2021 Do not remove source or attribution from any slide, graph or portion of graph ‫הפועלים‬ ‫בנק‬ ‫חכים‬ ‫שלמה‬ ..." : ‫דיגיטליזציית‬ ‫לא‬ ‫בנקאית‬ ‫ערבות‬ ‫של‬ ‫תהליך‬ ‫הבעיה‬ ‫את‬ ‫פותרת‬ . ‫פלטפורמה‬ ‫על‬ ‫נשען‬ ‫אשר‬ ‫חדש‬ ‫עסקי‬ ‫במודל‬ ‫צורך‬ ‫יש‬ ‫אחת‬ , ‫כולם‬ ‫את‬ ‫משרתת‬ ‫אשר‬ - ‫המוטבים‬ ‫את‬ ‫גם‬ , ‫המנפיקים‬ ‫את‬ ‫וגם‬ . ‫הבנו‬ ‫מאוד‬ ‫מהר‬ ‫הפועלים‬ ‫בנק‬ ‫בבעלות‬ ‫להיות‬ ‫יכולה‬ ‫לא‬ ‫כזאת‬ ‫שפלטפורמה‬ https://vimeopro.com/user41250897/summit-stki-2020-innovation/video/486747964 Source: STKI Innovation Summit Nov 2020
  22. 22. Copyright@STKI_2021 Do not remove source or attribution from any slide, graph or portion of graph 22 Copyright@STKI_2021 Do not remove source or attribution from any slide, graph or portion of graph Blockchain Syndication Loans Project Bank Discount - Taldor ‫ג‬ ' ‫יג‬ ' ‫י‬ ‫אשכנזי‬ , ‫דיסקונט‬ ‫בנק‬ ‫ראשית‬ ‫ארכיטקטית‬ : " ‫תהליך‬ ‫סנדיקציה‬ ‫ממון‬ ‫ועתיר‬ ‫שותפים‬ ‫מרובה‬ ‫תהליך‬ ‫הנו‬ , ‫ידני‬ ‫כולו‬ ‫כמעט‬ ‫למעשה‬ ‫אך‬ " https://vimeopro.com/user41250897/summit-stki-2020-innovation/video/486747964 Source: STKI Innovation Summit Nov 2020
  23. 23. Copyright@STKI_2021 Do not remove source or attribution from any slide, graph or portion of graph 23 Copyright@STKI_2021 Do not remove source or attribution from any slide, graph or portion of graph
  24. 24. Copyright@STKI_2021 Do not remove source or attribution from any slide, graph or portion of graph 24 Copyright@STKI_2021 Do not remove source or attribution from any slide, graph or portion of graph
  25. 25. Copyright@STKI_2021 Do not remove source or attribution from any slide, graph or portion of graph 25 Copyright@STKI_2021 Do not remove source or attribution from any slide, graph or portion of graph The Future of Payments Digital, contactless, and online payments • Covid has accelerated a change in the payments industry that was expected to take several years • Consumers' everyday behavior has changed, leading to a surge in digital and contactless payments • E-payment is very complex and quickly increasing area • Many org. choose the services of consulting firms – such as: HMS, Deloitte, KPMG, EY, PWC, Matrix, Ness, High Value
  26. 26. 26 Copyright@STKI_2021 Do not remove source or attribution from any slide or graph Contactless goes Mainstream • Huge uptake in the use of contactless payments and digital wallets. • Globally 61% find it easier to pay using contactless, and this percentage rises amongst younger generations (Gen Z, Y and X) • 47 % still concerned that contactless card payments are not as secure as other payment methods
  27. 27. 27 Copyright@STKI_2021 Do not remove source or attribution from any slide or graph Apple Pay • Online shoppers are becoming less tolerant of poor checkout experiences as they spend more time online. • Mobile payment apps, such as Apple Pay, which allow consumers to pay with one click, are having the most significant impact on mobile commerce ‫דיגיטליים‬ ‫ארנקים‬ ‫איור‬ ( ‫איור‬ : ‫כהן‬ ‫צח‬ )
  28. 28. 28 Copyright@STKI_2021 Do not remove source or attribution from any slide or graph Israeli Digital Wallets
  29. 29. Copyright@STKI_2021 Do not remove source or attribution from any slide, graph or portion of graph 29 Copyright@STKI_2021 Do not remove source or attribution from any slide, graph or portion of graph The need for fast, and well: No turning back “Decision making accelerated when we cut the nonsense” Removing boundaries Streamlining decisions and processes Cutting down hierarchies and bureaucracies Empowering workers New operating model Creating permanent structural changes that can sustain speed in a way that inspires and engages employees Breaking down silos
  30. 30. Copyright@STKI_2021 Do not remove source or attribution from any slide, graph or portion of graph 30 Copyright@STKI_2021 Do not remove source or attribution from any slide, graph or portion of graph 01 02 03 COVID-19: shifting from adrenaline-driven speed to design speed for the long run Canceling the BRM Bank Leumi Two in a box Phoenix Agile procurement IAI The winners are experimenting now, and boldly 04 Extreme programming ZIM 05 06 07 Agile at Scale Bank Hapoalim Make decisions in one z-meeting Rafael Flatter, Nonhierarchical Value-Driven structure MAX
  31. 31. Copyright@STKI_2021 Do not remove source or attribution from any slide, graph or portion of graph 31 Copyright@STKI_2021 Do not remove source or attribution from any slide, graph or portion of graph Control Micromanagement Transparency - a very good social control mechanism Trust – encouraging frontline employees to take more responsibility for execution, action, and collaboration Cost center – predictable world Rigid detailed, calendar driven, annual planning Value-driven Self-governing organization Dynamic, event-driven planning based on resource allocation. Value performance evaluation Hierarchy, siloed org. Collaboration - Work together to deliver VALUE Outsourcing More experienced in-house IT balanced with strategic use of partners & vendors Manual waterfall SW delivery, 3-4 releases pre year Automated, continuous delivery with thousands releases per year Physical infrastructure Cloud, SaaS
  32. 32. Copyright@STKI_2021 Do not remove source or attribution from any slide, graph or portion of graph Cloud, SaaS and Technology BUDGETS: Software world shifting from CAPEX to OPEX • From CFOs perspective there are benefits in Capex and Opex – depends on the deal • Purchase departments prefer Capex – significant upfront expenditure means better control (longer internal approval process) on the deal, and bigger discounts; its very hard to negotiate with AWS on cloud terms • What is the role of procurement in the age of cloud? • How much impact does it have on SaaS deals?
  33. 33. Copyright@STKI_2021 Do not remove source or attribution from any slide, graph or portion of graph 33 Copyright@STKI_2021 Do not remove source or attribution from any slide, graph or portion of graph Create conditions for the new operational model Culture Supportive Tools (Most organizations are not designed to support an environment that is flexible and hybrid.) As employees had to work remotely, we suddenly realized how untransparent our working environment is Lack of simple tools that support collaboration, and productivity Employees must be equipped with the right skills and mindsets to solve problems, instead of waiting to be told what to do. Everyone on a team must be clear about what needs to get done by whom, when, and why Invest in helping workforces up their execution—through targeted programs, realigning incentives, and directing rewards and recognition to teams
  34. 34. Copyright@STKI_2021 Do not remove source or attribution from any slide, graph or portion of graph 34 Copyright@STKI_2021 Do not remove source or attribution from any slide, graph or portion of graph Tools support learning and performance Incentives Solutions Centrical
  35. 35. Copyright@STKI_2021 Do not remove source or attribution from any slide, graph or portion of graph 35 Copyright@STKI_2021 Do not remove source or attribution from any slide, graph or portion of graph
  36. 36. 36 Copyright@STKI_2021 Do not remove source or attribution from any slide, graph or portion of graph PPM: ERP for IT didn’t really happen ERP Budgets PPM Demands Excel IT Plan ALM Development Service Desk Incidents BI Dashboard Most traditional PPM tools weren't built for the AGILE, DIGITAL Era, nor are they cloud native And when the need for FAST Technology Delivery has gone CRAZY There was simply NO TIME for collecting relevant & updated data from a variety of systems Field people must update the data constantly for the management to have a complete picture of what is happening in the organization, rather than use it for their own purposes
  37. 37. 37 Copyright@STKI_2021 Do not remove source or attribution from any slide, graph or portion of graph 2018 2019 2020 2021 2022 Project & Portfolio Management $28.00 3.57% $29.00 -13.79% $25.00 -12.00% $22.00 -9.09% $20.00 Development tools, ALM, Devops for all environments (including Mobile) $74.00 2.70% $76.00 -14.47% $65.00 7.69% $70.00 2.86% $72.00 Low Code tools $2.00 115.00% $4.30 39.53% $6.00 50.00% $9.00 33.33% $12.00 TOTALS $104.00 5.10% $109.30 -12.17% $96.00 5.21% $101.00 2.97% $104.00 Project Development & Management Tools Market 2018-2022
  38. 38. Copyright@STKI_2021 Do not remove source or attribution from any slide, graph or portion of graph 38 Project & Portfolio Management Tools
  39. 39. Copyright@STKI_2021 Do not remove source or attribution from any slide, graph or portion of graph 39 Copyright@STKI_2021 Do not remove source or attribution from any slide, graph or portion of graph Project & Portfolio Management/ OCIO Consulting and Implementation
  40. 40. Copyright@STKI_2021 Do not remove source or attribution from any slide, graph or portion of graph 42 Any questions or comments please contact me: Galit Fein galit@stki.info 972 9 790 7000 40
  41. 41. Copyright@STKI_2021 Do not remove source or attribution from any slide, graph or portion of graph 42 FOR DIMPOMAS please contact me: INBAL inbal@stki.info 0547-000030 41

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