What is an intranet, anyway? The internal communicator's digital toolkit seminar, 30 June 2016
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Chris Newstead, head of internal communications, Wellcome Trust Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
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What is an intranet, anyway? The internal communicator's digital toolkit seminar, 30 June 2016
- 1. Starting an intranet from scratch
- 3. Independent global charitable foundation, supporting over 14,000 people in more than 70 countries Since 1936, saved and improved millions of lives around the world through science & research Developing Ebola vaccine, tackling mitochondria, malaria treatment, decoding the human genome Not public fund-raisers generating charitable spend from in-house investments of £18.3bn Across next five years we’ll spend £5bn on science, population health, medical innovation, the humanities & social sciences and public engagement Employ 800 people all based from twinned- sites on Euston Road
- 10. What we gave them
- 12. nly joking
- 13. So, where did we start?
- 14. Clear plan
- 15. Proposed a start to finish timeline 6 months of user research 5 months of front end build 7 months of back end build 1 month of test
- 16. Built an in-house team mixing our people with contractors UX Product Owner Front-end Developer Project Manager Back-end Developers Programme Manager Digital Designer Programme Board
- 17. Undertook research Looked outside and learnt from others Looked inside and asked our people – and asked them again
- 18. Chose our systems and processes Drupal as our platform system SharePoint for document storage Agile for our project management
- 19. Identified dependencies Cemented project relationships with leads from IT, HR & Finance Included digital representatives from every department
- 20. Clarity on purpose Why do we have an intranet?
- 21. 1. Give an overview of Wellcome 2. Find and broadcast news 3. Develop collaborative communities 4. Provide personalised and relevant content
- 22. Clarity on function Just 3 things
- 23. 1. Groups 2. Profiles (including org charts) 3. Working at Wellcome
- 24. Image credit: Bart Everson, Flickr Clarity on what it’s not
- 25. Image credit: Bart Everson, Flickr
- 26. Clarity on spend We spent £202,000 all in
- 28. Stats It’s been 10 months 304 days of ‘smooth’ operation! Page views are up! 175,288 (May 2016) vs 89,526 (May 2015) Usage is stickier! Bounce rates down by 8.3% (Less) Content is more relevant! Pages viewed per session 3.91 up from 2.29
- 29. Issues Single sign-on Parity between Drupal and SharePoint
- 30. Final takeaways Be clear on your purpose Be clear on what it’s not Agree a realistic budget Prioritise as a normal business project
- 31. Visit the CharityComms website to view slides from past events, see what events we have coming up and to check out what else we do: www.charitycomms.org.uk
- 32. Seminar 30 June 2016 London #CCinternalcomms The internal communicator’s digital toolkit