Urmila Kandha - Emotional Intelligence for the agile enterprises

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Urmila Kandha Presentation for Agile Impact Conference 2018 Day 2 Agile Leadership Track. "Emotional Intelligence for the agile enterprises"

Leadership & Management

Emotional Intelligence for
the Agile Enterprises
Agile Impact 2018
Urmila Kandha

Agenda
What is EI
Why EI matters to Business
EI for Agile Enterprise
EI for Cultural Transformation
Q & A

3
URMILA KANDHA
18+ years of industry experience
spanning ITSM, Enterprise Agile and
DevOps Coaching and Transformation
A recipient of multiple awards at the
national level in literary arena, she is
also a recipient of the Ms. Super Brain
Super Personality Gold Award, Ms.
Intellectual Trophy and Best Young
Manager Award at pan India level
across MNCs
Author of “Essentials of Agile Transformation”
Independent Enterprise Agile Coach & DevOps Consultant

4
What Is
Emotional
Intelligence
Emotional Intelligence is an ability to
understand, interpret one’s own
emotions and as well as others’ and
responding appropriately to them

Emotional
Quotient
versus
Intelligent
Quotient
5

Emotions drive people and
people drive change
Why EI
Matters to
Business

7
Why EI Matters
in the Context of
An Agile Enterprise
Embracing change requires a
growth mindset and an ability to
simplify visions in a complex and
disruptive world

What does an Agile Enterprise look like
Agile Enterprise
Agile Tribes
Agile Leadership
Agile Support Groups
8

EI for
Agile Tribes
What does every Agile role demand?
Transforming from siloed operations to
tribal unity 
Collective ownership and collective
celebrations

EI for
Agile Leadership
▪ Leaders as Champions of
Transformation
▪ Innovation catalysts and
ambassadors of change with
tolerance to failures
▪ Partners in the journey and not
questioners of progress
▪ Pillars to building trusted ecosystems

EI for Adapting
Organizational Change
that nurtures Agility
• Ensuring HR, Procurement, Legal and Sales all connect with and live the Agile lingo along with Customers
• Transitioning to ﬂatter structures more aligned to the agile mindset

Vision
Mindset and
Cultural
Transformation
with EI
StrategyShared Values
Goals

13
Key Takeaways
Emotional Intelligence to
Emotional Agility is a journey.
And journey starts with you today…

Success is NOT DELIVERING a
Feature or shipping a product…
It’s LEARNING how to
SOLVE a customer’s problem
15

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Urmila Kandha - Emotional Intelligence for the agile enterprises

1. Emotional Intelligence for the Agile Enterprises Agile Impact 2018 Urmila Kandha

2. Agenda What is EI Why EI matters to Business EI for Agile Enterprise EI for Cultural Transformation Q & A

3. 3 URMILA KANDHA 18+ years of industry experience spanning ITSM, Enterprise Agile and DevOps Coaching and Transformation A recipient of multiple awards at the national level in literary arena, she is also a recipient of the Ms. Super Brain Super Personality Gold Award, Ms. Intellectual Trophy and Best Young Manager Award at pan India level across MNCs Author of “Essentials of Agile Transformation” Independent Enterprise Agile Coach & DevOps Consultant

4. 4 What Is Emotional Intelligence Emotional Intelligence is an ability to understand, interpret one’s own emotions and as well as others’ and responding appropriately to them

5. Emotional Quotient versus Intelligent Quotient 5

6. Emotions drive people and people drive change Why EI Matters to Business

7. 7 Why EI Matters in the Context of An Agile Enterprise Embracing change requires a growth mindset and an ability to simplify visions in a complex and disruptive world

8. What does an Agile Enterprise look like Agile Enterprise Agile Tribes Agile Leadership Agile Support Groups 8

9. EI for Agile Tribes What does every Agile role demand? Transforming from siloed operations to tribal unity  Collective ownership and collective celebrations

10. EI for Agile Leadership ▪ Leaders as Champions of Transformation ▪ Innovation catalysts and ambassadors of change with tolerance to failures ▪ Partners in the journey and not questioners of progress ▪ Pillars to building trusted ecosystems

11. EI for Adapting Organizational Change that nurtures Agility • Ensuring HR, Procurement, Legal and Sales all connect with and live the Agile lingo along with Customers • Transitioning to ﬂatter structures more aligned to the agile mindset

12. Vision Mindset and Cultural Transformation with EI StrategyShared Values Goals

13. 13 Key Takeaways Emotional Intelligence to Emotional Agility is a journey. And journey starts with you today…

14. Q & A

15. Success is NOT DELIVERING a Feature or shipping a product… It’s LEARNING how to SOLVE a customer’s problem 15

Urmila Kandha - Emotional Intelligence for the agile enterprises

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