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COMMUNICATION
Background of the role of      CommunicationBarnard’s ContributionModern perspective
Barnard’s ContributionThe channels of communication should bedefinitely knownThere should be a definite formal channelof c...
Barnard’s ContributionThe persons serving as communicationcenters should be competentThe line of communication should not ...
Modern PerspectiveHumanistic interactorMechanistic isolateInformal developerFormal controller
Definition of Communication“The transference andunderstanding of meaning”“An idea, no matter how great, isuseless until it...
Functions of CommunicationControlMotivationEmotional expressionInformation and decision making
A Communication ModelThe communication sourceEncodingThe messageThe channelDecodingThe receiverFeedback
Direction of communicationDownwardUpwardLateral or horizontal
Communication NetworkFormal networkInformal network
Choosing Medium for       CommunicationThe matter of information richnessThe issue of complexityMISTelecommunicationsTelec...
Non verbalCommunication
Non verbal Communication“Message conveyed through bodymovements, the intonations oremphasis we give to words, facialexpres...
Non verbal CommunicationBody language and paralanguageImproving nonverbal effectiveness
InterpersonalCommunication
Importance of how to talk to           othersThe directorsThe free spiritThe humanistThe historian
The Importance of feedbackIntensionSpecificityDescriptionUsefulnessTimelinessReadinessClarityValidity
DownwardCommunication
Downward CommunicationThe purpose of the downwardcommunication processMedia used for downward communicationWays to improve...
UpwardCommunication
Upward CommunicationMethods of improving the effectiveness ofupward communicationTypes of information for upwardcommunicat...
Effective listeningMake eye contactExhibit affirmative head nods and appropriatefacial expressionAvoid distracting actions...
Interactivecommunication in  organization
The purpose and methods ofinteractive communicationTask coordinationProblem solvingInformation sharingConflicts resolution
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O.b 3 communication

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O.b 3 communication

  1. 1. COMMUNICATION
  2. 2. Background of the role of CommunicationBarnard’s ContributionModern perspective
  3. 3. Barnard’s ContributionThe channels of communication should bedefinitely knownThere should be a definite formal channelof communication to every member of anorganizationThe line of communication should be directand short as possibleThe complete formal line of communicationshould normally be used
  4. 4. Barnard’s ContributionThe persons serving as communicationcenters should be competentThe line of communication should not beinterrupted while the organization isfunctioningEvery communication should beauthenticated
  5. 5. Modern PerspectiveHumanistic interactorMechanistic isolateInformal developerFormal controller
  6. 6. Definition of Communication“The transference andunderstanding of meaning”“An idea, no matter how great, isuseless until it is transmitted andunderstood by others”
  7. 7. Functions of CommunicationControlMotivationEmotional expressionInformation and decision making
  8. 8. A Communication ModelThe communication sourceEncodingThe messageThe channelDecodingThe receiverFeedback
  9. 9. Direction of communicationDownwardUpwardLateral or horizontal
  10. 10. Communication NetworkFormal networkInformal network
  11. 11. Choosing Medium for CommunicationThe matter of information richnessThe issue of complexityMISTelecommunicationsTelecommuting
  12. 12. Non verbalCommunication
  13. 13. Non verbal Communication“Message conveyed through bodymovements, the intonations oremphasis we give to words, facialexpressions, and the physical distancebetween the sender and receiver”
  14. 14. Non verbal CommunicationBody language and paralanguageImproving nonverbal effectiveness
  15. 15. InterpersonalCommunication
  16. 16. Importance of how to talk to othersThe directorsThe free spiritThe humanistThe historian
  17. 17. The Importance of feedbackIntensionSpecificityDescriptionUsefulnessTimelinessReadinessClarityValidity
  18. 18. DownwardCommunication
  19. 19. Downward CommunicationThe purpose of the downwardcommunication processMedia used for downward communicationWays to improve downward communication
  20. 20. UpwardCommunication
  21. 21. Upward CommunicationMethods of improving the effectiveness ofupward communicationTypes of information for upwardcommunication
  22. 22. Effective listeningMake eye contactExhibit affirmative head nods and appropriatefacial expressionAvoid distracting actions or gesturesAsk questionsParaphraseAvoid interrupting the speakerDon’t over talkMake smooth transitions between the roles ofspeaker and listener
  23. 23. Interactivecommunication in organization
  24. 24. The purpose and methods ofinteractive communicationTask coordinationProblem solvingInformation sharingConflicts resolution

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