Communication in an_organisation

1,743 views

Published on

Published in: Technology, Business
  • Be the first to comment

Communication in an_organisation

  1. 1. Preeti Shirodkar
  2. 2. Format of the Discussion Communication in an organisation  its importance dilemmas  objectives  types  channels  media and modes  communicating effectively
  3. 3. Importance of Communication in an Organisation • Work needs to be done with and through people • Helps in maintaining a cordial ambience • Enhances efficiency • Prevents misconceptions
  4. 4. Dilemmas to Communication in an Organisation
  5. 5. Objectives of Communication in an Organisation • Providing information • Conveying orders • Consultation/Suggestions • Persuasion • Morale boosting
  6. 6. Types of Communication in an Organisation  Internal Inter and intra departmental/individual communication on a (in)formal basis  External Communication with individuals outside the organisation/other organisations on a (in)formal basis that helps in facilitating in its working
  7. 7. Channels of Communication in an Organisation  Formal Vertical: Upward and Downward Horizontal Lateral  Informal Grapevine Lateral
  8. 8. Vertical Communication • Refers to communication between bosses and subordinates • Takes two forms – upward and downward • Often defined by stringent rules that result in hampering the working ambience • Most important for the effective functioning of an organisation • It can involve skipping levels
  9. 9. Downward Communication • Communication that goes from the bosses to the subordinates • Often in the form of orders • Usually defined by a high degree of formality
  10. 10. Upward Communication • Communication that goes from the subordinates to the bosses • Often highly formal • Usually accompanied by a high level of disguise • Largely in the form of replies, requests
  11. 11. Horizontal Communication • Communication (at an (in)formal level) between people at the same level in an organisation or among organisations • Very important for maintaining complete efficiency within an organisation
  12. 12. Lateral Communication • Communication across various levels • Can be either formal or informal • Often in the form of networking • Can be misused to subvert hierarchy and gain favours
  13. 13. Grapevine Communication • Informal communication within an organisation • Can take any direction • Can be in the form of either networking or rumours • Often results in miscommunication • Can be effectively exploited by decision makers to float ideas/gauge their strength
  14. 14. Media and Modes of Communication in an Organisation Oral  Face-to-face  Telephone  Tele-conferencing  Meetings/briefings  Speeches (rare)  Presentations Written  Sms  E-mail  Fax  Letters  Reports  Minutes/Agenda/Notices  Notes  Memos  Presentations
  15. 15. Communicating Effectively • Need to open/utilise maximum channels • Choosing channels and modes carefully • Adopting a flexible approach • Keeping an open mind

×