3. PLANNING
• If you are planning for one year, grow rice. If you
are planning for 20 years, grow trees. If you are
planning for centuries, grow men!
• Chinese Proverb
4. PLANNING
• Goal – what is it?
• Objective – what is it?
• Plan – what is it?
5. PLANNING
• Objective – A clear specific measuring post indicating
progress towards achieving a short term goal.
• Goal – An overall or longer term aim providing focus for
day to day activities
• Plan – projected courses of action aimed at achieving
future objectives – they provide clear goals and map the
activities needed to achieve them effeceintly and
effectively – they are the propellers of an aeroplane or
rudder of a ship
6. • Planning is critical for business – we have to
organise our day’s, weekly, monthly, yearly and
long range activities.
• Planning gives us direction and helps identify
and focus important issues for business.
• Gap Analysis – see hand out
• Values
• Vision
• Mission
• SWOT Analysis
• Strategic Plans
7. • Values – what is important to a person or
a company Egs – being impartial, free
from discrimination, ethical, fair, flexible,
safety, trust, customer focus – Tylenol
challenge in 1980
• Vision – where we are headed –
expresses what a business truly wants to
achieve – aims to challenge, inspire and
stretch people in a company – Eg –
Disney’s vision is ‘ to make people happy’.
• Mission – How will we get there? The
path to reach the vision
8. • Developing a Strategic Plan
1. Based on the Values of the business
2. Based on Vision of the business
3. Based on Mission of business
4. SWOT your business
5. Focus on top important issues
6. Design the objectives for (5) above – this is
your strategic objectives
7. Do a Gap analysis
8. Get to WORK!
9. Do the SMARTT Plan
9. ORGANISING
• What is organising? –
• It is defining roles, responsibilities and
arranging and coordinating the resources
needed to successfully carry out plans –
Right People in the Right Seat in the BUS
called BUSINESS
10. STAFFING
• What is staffing? –
• People are a hotel’s most valuable resource –
the hotel needs the right people to be attracted
to join it – then it is recruiting, training to do their
jobs effectively and treating them well to retain
them.
• Losing employees is easy – recruiting is twice as
hard – Let’s do a costing of recruitment?
• Disney’s recruitment policy – what is most
critical – Is it recruiting or training?
11. LEADING
• Leadership is about achieving business goals through the work of
others
David Karpin
• Trait Approach – focusses on personal qualities such as height,
intelligence, genetic etc
• Transformational Approach – leads the organisation in new direction
through leaders talent and drive
• Charismatic Approach – leads through personal magnetism, charm
and other qualities – Eg Steve Jobs of Apple Computers, JW
Marriott of Marriott Hotels
• Narcisstic Approach – leads through personal skills, magnetic
attraction and also are distrustful of others and consider themselves
invincible – Eg Napolean, Bill Gates,
12. LEADING
• Styles of Leadership –
1. Dictatorial – lead through force and threats – “you do
not lead by hitting people over the head – that is assault, not
leadership” – Eisenhower
2. Authoritarian – task centred leaders, want to control,
decision making is very limited
3. Democratic – participative leadership – people centred
style
4. Laissez Faire – use delegation and leave employees to
do their jobs with little or no input from themselves
14. MONITORING
• How are we doing?
• Are we operating within the budget?
• Are we meeting our targets?
• It is keeping an eye on how the business
is doing – checking on budgets, materials,
costs, staff, revenues, quality, safety
measures etc
15. GROUP WORK
• Imagine that you are managing a restaurant –
for each of the managerial functions list Five
Activities that you would regularly undertake
• In groups work on each function
• 5 Minutes
