This document provides guidance on various aspects of business etiquette including listening skills, attire, dining etiquette, handshakes, body language, telephone etiquette, email etiquette, and cubicle etiquette. It recommends listening to gain information and reduce conflicts, dressing professionally and simply, waiting until all are seated to eat and avoiding gulping food, maintaining eye contact during handshakes, keeping good posture and avoiding fidgeting, speaking clearly on the phone and using speakerphone only for conferences, writing concise emails with proper spelling and grammar, and not entering cubicles without permission.

2. Top
Business
Etiquette
Listening
Skills
Attire
Dining
Etiquette
Handshake
Body
Language
Telephone
Etiquette
E-mail
Etiquette
Cubicle
Etiquette

3. Listening Skills
Gain Information
Reduce conflicts
Create Relationship

4. Attire
Professional Look
Simple but classy
Grooming

5. Dining Etiquette
Wait until everyone is seated
Finish chewing before speaking
Try not to gulp your food

6. Handshake
Maintain eye contact
Stand to meet someone
Extend your hand immediately

7. Body Language
Good posture displays confidence
Don’t Fidget
Keep Hands away from your mouth
when speaking

8. Telephone
Etiquette
Speak Clearly
Return your calls
Only use speakerphone for
conference calls

9. E-mail Etiquette
E-mail should be concise
Make use of proper spelling, grammar &
punctuation
Learn to read the E-mail before you send
it

10. Cubicle Etiquette
Never enter someone’s cubicle
without permission
Don’t peep into another’s cubicle
Avoid eating meals inside the cubicle