2. Professional etiquette
Etiquette is a code of behavior that delineates
expectations for social behavior according to
contemporary conventional norms within a society,
social class, or group.
Professional etiquette is an unwritten code of
conduct regarding the interactions among the
members in a professional setting.
When proper professional etiquette is used, all
involved are able to feel more comfortable, and
things tend to flow more smoothly.
3. Telephone Etiquette
Oftentimes telephone calls precede face-to-
face meetings with important professional
contacts.
When you use proper telephone etiquette you
help to ensure that the person you are talking
to will want a face-to-face meeting to take
place
4. Continue…
When placing telephone calls
Be polite to everyone with whom you speak.
Identify yourself.
Ask if this is a good time to talk.
When leaving messages.
5. When answering calls
Use a friendly tone and greetings
Speak clearly
Always ask permission before placing
someone on speaker phone
6. Cell phones
Do not allow cell phone interruption
Remember your surroundings
7. Meeting Etiquette
Confirm your attendance as soon as possible
Arrive on time
Be prepared
Knock before entering
Have cell phone turn off or set to silent mode
Actively participate in the meeting
Thanks other for the opportunity to meet them
8. Physical Appearance
When attending a professional function or
meeting with a professional contact:
Dress appropriately for the situation
Jewelry should be kept simple and mindful
Visible tattoos should be covered
Grooming is important
Use perfume or colonge with caution
9. Continue…
Introductions
State our first or last name
Keep your right hand free for shaking hands
Maintain eye contact
Make a closing statement
Conversing
Use proper grammar and vocabulary
Show interest and respect by using good listening
skills
Avoid topics that could be controversial
Stick to safe topics when making small talk with
professional contacts
Don’t forget your body language.
10. Emotional intelligence (EI)
Emotional intelligence (EI) is the capability of
individuals to recognize their own, and other
people's emotions, to discern between
different feelings and label them appropriately,
to use emotional information to guide thinking
and behavior, and to manage and/or adjust
emotions to adapt environments or achieve
one's goal(s).