"عسى ان تكون علما ينتفع به" Soft skills Business etiquette Business phone use

1. Corporate Etiquette
Phone Etiquette

2. 1. What is corporate etiquette
2. Benefits of corporate etiquette
3. Communication etiquette
4. Email etiquette
5. Phone etiquette
6. Meeting etiquette
7. Business cards etiquette
8. Dining etiquette
8. Handshake etiquette
9. Dressing etiquette
8. Common courtesy expressions
9. Phrases for greeting
10. Steps to make introductions
11. Role of body language in etiquette
12. Hofstede model to analyse cultures
13. Characteristics for good corporate etiquette
14. Behaviours driving corporate etiquette
15. Behaviours to avoid in etiquette

3. Phone Etiquette

4. Never Call at Odd Hours
Odd Hours Like
1. Early Morning
2. Late Nights

5. Answer call within two rings
Don’t take too long to pick up any call
• If you miss the call, make sure you give a
call back as the other person might have an
important message to convey.
• Avoid giving missed calls at work places as
it irritates the other person.

6. Avoid Speaker Phone
• Decrease the volume of the television or
turn off the speakers while speaking over
the phone as noise acts as a hindrance to
effective communication.

7. Your Voice Has to be Very
Pleasant
• Don’t just start speaking, before starting the
conversation use warm greetings like “good
morning”, “good evening” or “good noon”
depending on the time.

8. Never use words like
“guess who I am?”
• Always say “Is it Ted?”
• Always ask him, “Is it the good time to talk to
you?”
• Then start communicating.
• If the person sounds busy always wait for
the appropriate time.

9. Make sure
your content is relevant
• First prepare your content thoroughly and
then only pick up the receiver to start
interacting.
• Don’t play with words, come to the point
directly and convey the information in a
convincing manner.

10. Carefully
Dial the Numbers
• Never be in a rush or dial the numbers in
dark as it would lead to a wrong call.
• If by mistake you have dialed a wrong
number, don’t just hang up, do say sorry and
then keep the phone courteously.

11. Never put the second party on a
very long holds
• Always keep the information handy and
don’t run for things in between any call as
the listener is bound to get irritated.

12. While interacting over the phone,
don’t chew anything or eat your
food
• First finish your food and then only dial the
number. If you are reading, please leave
the book aside, first concentrate what the
other person wishes to convey and then
continue with the book.

13. Never say Goodbye
After completing the conversation, don’t
just hang up
• Reconfirm with the receiver whether he has
downloaded the correct information or not
and do end your conversation with pleasant
words like “Take care”, “nice speaking with
you” and a warm bye.

14. Always Speak Each and Every
Word Clearly
• The person on the other hand can’t see your
expressions so remember your tone should
be apt to express your feelings in the correct
form.

15. Never Keep the Conversation
Too Long as the Other Person
Might be Busy
• Always keep the content crisp and relevant
and do come to the point after formal
greetings.

16. If There is any Disturbance in the
Network
• Don’t just keep speaking for the sake of it;
try to call after sometime with a better line.

17. Contact us on;
ossama.motawae@eurekaeg.com
+201023985680