2. Agenda
Office Etiquette Learning Session - Agenda
Date: 4th December , 2021
Time: 10:30 AM – 11:40 AM
Venue: 1st Floor Meeting Room -
Activity Time
Recitation from Holy Quran 10:30 am – 10:33 am
Welcome & Introduction 10:33 am – 10:40 am
Presentation Briefing 10:40 am – 11:10 am
Video - Etiquette 11:10 am : 11:15 am
Introduction to 5S 11:15 am : 11:20 am
Video – 5S 11:20 am : 11:25 am
Activity 11:25 am : 11:35 am
Session Closing & QNA 11:40 am
3. Rules
• Respect
Please Listen
Don’t interrupt even if you are 100% sure that what the
other person is saying is wrong.
• No Phone Calls please
• Follow covid protocols
4. Introduce Yourself
• Name
• Job Designation/ Number of direct reports
• Describe your personal attributes using adjectives starting
from the letters in your first name;
T Thoughtful
A Assuring
H Humble
I innovative
R Respectful
6. Definition:
Rules governing socially acceptable behavior
Derived from French word which actually means “Ticket” your ticket to getting anything & any place you want.
Etiquettes & Manners are your Soft Skills.
Your Hard or Technical skills can get you a job. But what keeps you climbing the ladder of success are Soft skills &
Etiquettes.
Definition - Etiquette
7. Why Etiquettes are Essential:
Etiquette helps us know how to treat others
Etiquette helps us to know how to behave and conduct ourselves in different environments
Etiquette makes people comfortable and at ease, it shows that we value and respect others.
o Etiquette promotes kindness, consideration, and humility
o Etiquette gives the confidence to deal with different situations in life, it gives us life skills
o Etiquette enhances your individual image; it eliminates discourteous behaviour
To be organized and in a uniformed way
To communicate effectively
Avoid workplace tension / conflicts
Increase morale & boost productivity
Encourages Teamwork
Improves Organizational Skills
Why Etiquette are Essential?
9. General Etiquette
Showing Respect
Respect should be the first thing you give.
Rules to Follow;
Be the first to extend your hand for a “Handshake” with Smile (Handshake subject to Covid-Precautions)
Benefits of Smile:
Sunnah of
MUHAMMAD
(PBUH)
Good health Longer Life
People feel good Reduce stress level
Improve work
quality
Makes attractive
Helps to stay
positive
Increase social links
10. Showing Respect
Use courtesy words “Please” & “Thank You”
(It makes people to understand you appreciate what they can do or have done for you)
Never Interrupt Someone
(when someone is making an point or addressing)
Remember;
A true professional treats others with respect and expects the same from them
Start with Consideration & Respect, No matter whom you come in contact with, that person deserves
being treated with “Respect & Dignity”
General Etiquette
11. General Etiquette
Punctuality
Always try to reach office ON TIME
In case of getting delayed Inform your senior
Try not to leave office Before Time
Use working hours Productively
12. General Etiquette
Kindness
Be kind to everyone in all matters
Help your junior & subordinates . Don’t bully them.
Don’t spread rumors
13. General Etiquette
Cleanliness
ہللا wants us to always be clean and tidy
“Truly, ALLAH loves those who turn to him constantly and he loves those who keep themselves PURE and CLEAN”
(Surah Al-Baqarah)
(2:222)
Our beloved Prophet (SAW) said;
“Cleanliness is half the faith (Emaan)”
(Sahih Muslim)
(Hadees 223)
15. General Etiquette
Cleanliness
When should I wash my hands?
In the context of COVID-19 prevention, we should make sure to wash your hands at the following times;
After blowing your nose, coughing or sneezing
After visiting a public space, including public transportation, markets and places of worship
After touching surfaces outside of the home, including money
Before, during and after caring for a sick person
Before and after eating
In general, you should always wash your hands at the following times;
After using the toilet
Before and after eating
After handling garbage
After touching animals and pets
When your hands are visibly dirty
16. General Etiquette
Cleanliness
How do I wash my hands properly?
Step 1: Wet hands with running water
Step 2: Apply enough soap to cover wet hands
Step 3: Scrub all surfaces of the hands – including back of hands,
between fingers and under nails – for at least 20 seconds.
Step 4: Rinse thoroughly with running water
Step 5: Dry hands with a clean cloth or single-use towel
17. 6S
6S
Safety
Create a safe place to
work
Workplace organization method that uses a
list of five Japanese words.
1- Seiri (Sort)
2- Seiton (Set in Order)
3- Seiso (Shine)
4- Seiketsu (Stanrdize)
5- Shitsuke (Sustain)
18. General Etiquette
General Instructions
DO’s
Use your Indoor Voice
Switch off the lights & fans when not
required
Keep your cell phones Silent
Use only designated walkways
Use designated Lift
Use Dustbins for disposal
Don’t Misuse office property
DON’Ts
No Gossips / Limit Chit Chat
No Smoking is allowed inside the office
premises
No Chirping
No Sneaking up
No Loitering
Don’t Spit on floor
No Corruption
19. General Etiquette
General Instructions
DO’s
Ask before Borrowing
Use Courtesy words
Stay home with Sniffles
Knock door before Entering someone’s office
Eat Food / Lunch at designated place
Ensure confidentiality of the
works/information assigned during and after
employment.
DON’Ts
Don’t Waste drinking water
Don’t Interrupt people
Refrain from being Loud
Don’t use Social Media in office timings
20. Meeting Etiquette
Meeting Etiquette
•Be Punctual •Come prepared
Never enter meeting
room without a
notepad & pen
Actively listen and
participate
Take turns speaking Follow the agenda
Don’t leave meeting
until closed by
chairperson
Keep cell phones silent
As the meeting leader,
thank people for
attending & ask for
feedback
As a participant,
provide your feedback
21. Virtual Meeting Etiquette
Virtual Meeting Etiquette’s
Be on time. Dress
Decently
Sit in a chair
Turn on video Mute yourself
Raise your
hand
Be respectful Minimize body
movements
Use chat box
appropriately
Cut Noise
Professional
Work Setup
22. Telephone Etiquette
Telephone Etiquette’s
Sr # Description
1 Answer the phone before 3rd Ring
2 Answer calls & return missed calls within 24 hours
3 Always identify Yourself when placing a call
4 Keep conversation Brief
5 Address people by their Name & Tiles , as appropriate
6 Don not talk with Food or Chewing gum in your mouth
7 Let the caller Hang up first
8 Speak Slowly & Pronounce words clearly
9 Smile when talk to customers
10 Never leave a customer on Hold longer than one minute
23. Email Etiquette
Email Etiquette commonly known as “netiquette”
Basic Rules of Email Communication:
Be Sure to Include followings;
Proper Subject Line
Greeting
Introduction (If necessary)
Request
Thank you / Closing Remarks
Signature
Always Re-Read before hitting send
Try to reply to an email within 24 hours
Be aware of who is in the TO , Cc /Bcc & Reply/Reply All – CAREFUL!!!!!!
Avoid Abbreviations & Emotions
Do NOT overuse: “URGENT” / “IMPORTANT” or “High Priority” option
Be careful with your TONE
