Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.
Libraries
Leading the Way
HOW LIBRARY-DEVELOPED TECHNOLOGY
CAN CHANGE HOW LIBRARIES DO BUSINESS
WiLS & RL&LL, MADISON WI, ...
How can libraries lead the way in
technology development?
In order for libraries to continue to provide the services our
p...
LIBRARY NEEDS
HowDoWe Learn the Needsof Our Libraries?
4
OBSERVATIONS
Observations
As library professionals, we are on the front lines o...
Types of Observation
5
Surveys and Assessment
Regular, standardized collections of feedback
from your patrons
Visual Obser...
What AreLibraryValues?
According to the American Library Association
6
Access Confidentiality/Privacy Democracy
Education ...
7
Intellectual Freedom Public Good Preservation
Social Responsibility Professionalism and Service
Solutions Present Themselves
WhenWe BalanceObservation and LibraryValues
8
Observation Values
Provides a single 24/7 refer...
FIRST CHALLENGE:
INTERACTIVE KIOSK
Interactive Kiosk
Values and Observations
10
Texas Tech Libraries has four separate elevators and
students are quite often...
Provides an interactive 24/7 service point
The Kiosk is active any time the library is open
Answers the top 10 questions p...
SECOND CHALLENGE:
BOOK RAIDER
BookRaider
Values and Observations
13
We need to engage them with library services on the devices
they use daily
Patrons I...
A free app available for iOS and Android devices
We want the app to be free and available to as many
patrons as possible
S...
THIRD CHALLENGE:
OCCAM’S READER
Occam’s Reader
Values and Observations
16
eBooks will continue to serve a vital need in the academic
library in particular...
Occam’s ReaderTimeline
Our Story So Far
17
2011
2012
2013
2014
2015
Planning Begins
GLWA Launches eBook Lending
Task Force...
Meet the Occam’s Reader Team
Texas Tech, University of Hawaii at Manoa, and GWLA
18
HowOccam’sReaderWorks
From patron request to request completed
19
01
Patron makes an ILL request in the normal
manner, Bor...
Current Features of Occam’sReader
Used in the Pilot Project
20
ILL staff has access to the Occams Reader
discovery layer t...
LUA script and PHP webpages
All ILLiad addons must be LUA scripts, and the PHP pages
let information flow back and forth b...
Occams Reader Conversion
Uses .NET framework
Launches from within ILLiad client
To coincide with existing ILL workflows
Ge...
Web basedeBookReader
Current Pilot Project
23
The simplicity of the image
allows for the web viewer to
work across a varie...
Web ViewerSample
Important Features
24
Full-Color Images
Clear Text on Default Settings
Works in Any Browser
Full Demo: Oc...
OccamsReaderPilot Statistics
March 2014 through March 2015
25
964,655 Springer eBooks
113,854 distinct Springer Titles
1.8...
Pilot terms
Just the tip of the iceberg
The loan period for chapters is set at 90
days; his is the accepted timeframe for ...
BENEFITS AND NEW DIRECTIONS
UnansweredQuestions, Unintended Consequences
And things to ponder…
Since Occams Reader allows the library to
loan a single...
OccamsReaderhas lead to a numberof new directions
29
Licensing of Content
We should examine the
licensing terms we sign to...
Occam’s Reader2.0 SystemFeatures
30
Improved Statistical Tracking
With the dedicated transmission
system, we can enhance t...
31
Includes the ability to export a citation
Supports a responsive designIncludes a recommend for purchase
Incorporates a ...
Viewer2.0 Sample
Important Features
32
Supports responsive design and touch controls
Provide a “recommend for purchase” bu...
WHAT DOES IT ALL MEAN?
The Message is:
34
You can do it
01
For cheaper than you think02
And with better results than you expect
03
Because librar...
ThankYou
We would love to answer your questions!
RYAN LITSEY
ASSISTANT LIBRARIAN, DOCUMENT DELIVERY
TEXAS TECH UNIVERSITY ...
Upcoming SlideShare
Loading in …5
×

Libraries Leading the Way: How Library-Developed Technology Can Change How Libraries Do Business

789 views

Published on

The keynote presentation at the 2015 WiLS / RL&LL Annual ILL Meeting

Published in: Education
  • Be the first to comment

  • Be the first to like this

Libraries Leading the Way: How Library-Developed Technology Can Change How Libraries Do Business

  1. 1. Libraries Leading the Way HOW LIBRARY-DEVELOPED TECHNOLOGY CAN CHANGE HOW LIBRARIES DO BUSINESS WiLS & RL&LL, MADISON WI, 2015
  2. 2. How can libraries lead the way in technology development? In order for libraries to continue to provide the services our patrons have come to expect of us, we must take a more active role in developing technology that anticipates the changing environment while staying true to our core values.
  3. 3. LIBRARY NEEDS
  4. 4. HowDoWe Learn the Needsof Our Libraries? 4 OBSERVATIONS Observations As library professionals, we are on the front lines of patron needs and expectations Library Values In order to know how to act we need to refer to values that we can rely on, to make sure we are appropriately meeting the needs and expectations of our patrons
  5. 5. Types of Observation 5 Surveys and Assessment Regular, standardized collections of feedback from your patrons Visual Observation What you see happening at your institution Best Practices What other libraries are doing successfully Personal Experience What you have done personally that works Trends Can you anticipate future needs by observing broad social and technological trends? Feelings and Empathic Design Pay attention to how your patrons feel about your library’s services
  6. 6. What AreLibraryValues? According to the American Library Association 6 Access Confidentiality/Privacy Democracy Education and Learning Diversity
  7. 7. 7 Intellectual Freedom Public Good Preservation Social Responsibility Professionalism and Service
  8. 8. Solutions Present Themselves WhenWe BalanceObservation and LibraryValues 8 Observation Values Provides a single 24/7 reference point for common TTU Library questions Interactive Kiosk Project App for iOS and Android devices that scans book barcodes and indicates whether the TTU Library owns the book; either way, the patron can request the book Book Raider Project A system for the interlibrary loan of eBooks; currently used among the 33 GWLA Libraries in a pilot project with Springer Occam’s Reader Project
  9. 9. FIRST CHALLENGE: INTERACTIVE KIOSK
  10. 10. Interactive Kiosk Values and Observations 10 Texas Tech Libraries has four separate elevators and students are quite often confused Students Get Lost The Kiosk is never closed Need an Always Available Solution We need an alternative service point for times when the desk is really crowded or students don’t think their question warrants a staff member Busy Service Desks Require Alternate Service Point We use a simple touch-screen interface that is intuitive and inviting to library patrons Easy to Use and Intuitive Since the Kiosk is a passive system, the patron can choose the level of interaction they would like to have Empowers Patron to Interact with Library on Their Terms
  11. 11. Provides an interactive 24/7 service point The Kiosk is active any time the library is open Answers the top 10 questions posed at the Service Desk We ran an assessment survey and determined the most asked questions; we felt these would be good to include for patrons Provides building directions We also have a way-finding issue in our library, and the kiosk is a good opportunity to provide directional guidance Programmed as simple web pages The Kiosk was designed in a way that can be updated and evolve over time as patron needs change About the Interactive Kiosk
  12. 12. SECOND CHALLENGE: BOOK RAIDER
  13. 13. BookRaider Values and Observations 13 We need to engage them with library services on the devices they use daily Patrons Increasingly Use Mobile Devices This is one of the missions of Texas Tech University Libraries Anytime, Anywhere Access to Library Resources Book Raider source code will be published on our website Intended to be a Model for Other Libraries Patrons can access materials through the library without interacting with a person, even off site Discreet Relationship between Patron and Resources Patron information is not stored or tracked in any way Library Does Not Track App Data
  14. 14. A free app available for iOS and Android devices We want the app to be free and available to as many patrons as possible Students can scan the barcode of any book The app is designed to allow the patron to scan the barcode of any commercially available book Services after scanning The app searches the TTU Libraries for the book, then allows the patron to make a request for the book through TTU Document Delivery office A library in your pocket The app was designed to allow the TTU patron to have a connection with the library no matter where they are, to have access to resources anytime, anywhere About Book Raider
  15. 15. THIRD CHALLENGE: OCCAM’S READER
  16. 16. Occam’s Reader Values and Observations 16 eBooks will continue to serve a vital need in the academic library in particular; many institutions have a dedicated budget for eBooks eBooks are a growing resource in libraries With the proliferation of eBooks, this type of resource is becoming increasingly unavailable via the traditional methods of interlibrary loan How can we maintain traditional services in the age of eBooks Patrons want a system they can understand and use easily in a variety of settings We need a simple explanation Through collaborative negotiations, we are able to access the eBooks for patrons while keeping personal information private We need a process that would meet the needs of vendors while protecting patrons By following traditional ILL methods and adding a new resources of eBooks, libraries can maintain their role a protector of patron privacy and give new access to materials previously unavailable Protecting patron privacy through long established ILL procedures
  17. 17. Occam’s ReaderTimeline Our Story So Far 17 2011 2012 2013 2014 2015 Planning Begins GLWA Launches eBook Lending Task Force; first Occam’s Reader planning meetings happen Proof of Concept Proof of concept is demonstrated to GWLA Deans at their Fall meeting Pilot Project Springer-GWLA pilot project begins; first live transaction recorded on April 7th; over 250 eBooks shared by the end of the calendar year Expansion Pilot project continues through May; over 650 eBooks lent so far; design begins for Occam’s Reader 2.0; plans to expand libraries and publishers are announced Alpha Testing Alpha testing begins in the Spring, and major publisher expresses interest in the project in the Fall
  18. 18. Meet the Occam’s Reader Team Texas Tech, University of Hawaii at Manoa, and GWLA 18
  19. 19. HowOccam’sReaderWorks From patron request to request completed 19 01 Patron makes an ILL request in the normal manner, Borrowing staff confirms with add-on Patron Request 02 ILL staff at the lending library receives the request in ILLiad, and the request is automatically routed to the Occam’s Reader processing queue ILL Staff Receives Request 03 ILL staff activates the Occam's Reader ILLiad add-on and launches the Occam's Reader software; the software takes the next steps in the transaction ILL Staff Activates Occam’s Reader 06 Borrowing library receives the email with login credentials, forwards it to the patron, and closes the request in their normal manner Borrowing Library Completes Request 05 The Occam’s Reader software generates an email with the URL for the eBook and the login credentials to access it; the email is then sent by the lending library to the borrowing institution Lending Library Sends Email 04 Occam's Reader performs the image conversion process and sends the converted eBook to the OccamsReader.org server Occam’s Reader Processes/Uploads
  20. 20. Current Features of Occam’sReader Used in the Pilot Project 20 ILL staff has access to the Occams Reader discovery layer to place requests Borrower Provides secure online access to borrowed eBooks Server Occams Reader integrates fully with existing ILL and ILLiad workflows Lender Current system supports PDF and plain text eBooks Lender Occams Reader interface discourages piracy through simplicity Server eBooks are viewable on any device with an internet connection; patrons also have image manipulation controls Borrower
  21. 21. LUA script and PHP webpages All ILLiad addons must be LUA scripts, and the PHP pages let information flow back and forth between ILLiad and Occam’s Reader Borrowing add-on This is how the ILL staff access the discovery layer Discovery layer The discovery layer was a necessary partnership with Springer to make eBooks easier to find Lending add-on This launches the local OR client software. The local client processes the book, sends it to the OR server, and emails the borrowing library that the book is ready ILLIAD add-on and client integration ILLiadadd-onfeaturesof Occam’s Reader
  22. 22. Occams Reader Conversion Uses .NET framework Launches from within ILLiad client To coincide with existing ILL workflows Generates the image for the server The software converts the PDF into images, sends the zip file to the server, and generates the login credential email Open Source Prerequisites Imagemagick, GhostScript, and 7zip ImageConversion Softwareof Occam’s Reader
  23. 23. Web basedeBookReader Current Pilot Project 23 The simplicity of the image allows for the web viewer to work across a variety of web browsers Multiple browser functionality The web viewer uses the Occam’s Reader generated image files. This allows for easier viewing on the web viewer Displays PNG images The simple images do not provide OCR or other metadata functions. The viewer does have a set of controls that include previous, next, jump to page, and set a specific page Navigational controls The web viewer does have a set of controls that allows the patron to manipulate the image by zooming, panning, and rotating Image manipulation
  24. 24. Web ViewerSample Important Features 24 Full-Color Images Clear Text on Default Settings Works in Any Browser Full Demo: OccamsReader.org/demo
  25. 25. OccamsReaderPilot Statistics March 2014 through March 2015 25 964,655 Springer eBooks 113,854 distinct Springer Titles 1.8 million unique page views Average time on site 30+ minutes Over 650 books have been sent
  26. 26. Pilot terms Just the tip of the iceberg The loan period for chapters is set at 90 days; his is the accepted timeframe for ILL currently Chapter loan period At NO point do we share or collect patron information We share only the citation information of the book and the library that requested and filled the item Loan and Request Details The loan period for full books is set at 14 days. This was an agreed upon, but somewhat arbitrary number Full Book loan period We are allowed to send both chapters of books and the full book during the pilot Chapters and Full books We do share some data with Springer as part of our agreement to get access and permission to lend eBooks Request details
  27. 27. BENEFITS AND NEW DIRECTIONS
  28. 28. UnansweredQuestions, Unintended Consequences And things to ponder… Since Occams Reader allows the library to loan a single book. Should a library be allowed to purchase individual titles from a vendor? Single title purchase The vendor collaboration on the shared discovery layer illustrates a huge potential for increasing discoverability of eBooks, given the variety of ways in which they are discoverable now The discovery layer The use of Occam’s Reader adds to the conversation about whether or not libraries can own an eBook Do libraries own these eBooks? Occam’s Reader is a good example of a library-developed viewer hosting vendor content – could this be a model for all future eBook viewers? Content Collaboration We don’t yet know the correct answer to this question How long should the lending period be?
  29. 29. OccamsReaderhas lead to a numberof new directions 29 Licensing of Content We should examine the licensing terms we sign to see if they can include a caveat for ILL of eBooks now that the system exists Resource Sharing If we increasingly hide our collections behind authentication systems, how will ILL work for eBooks that are behind similar systems eBook Ownership Occam’s Reader usage has opened the question of whether or not libraries own these books and thus can lend them Content Collaboration Occam’s Reader is a good example of how libraries and vendors can work together to meet both their needs Single purchase If we can ILL for a single book shouldn’t we have the option to then purchase a single title Occams Reader
  30. 30. Occam’s Reader2.0 SystemFeatures 30 Improved Statistical Tracking With the dedicated transmission system, we can enhance the accuracy of the data we send to the publishers Secure Transmission System We are working to design a transmission system to work independently of OCLC to allow for faster requesting and faster fulfillment Enhanced Image Conversion Process We have improved the speed in which the Occams Reader client converts the images and send them to the server Refined Discovery Layer We are working to refine the discovery layer to allow for faster searching and locating of eBooks ILLiad and non-ILLiad Next version of Occams Reader will support both ILLiad and non-ILLiad libraries Expand Library and Publisher Participation We want to add all the libraries to the project that wish to join. We have also contacted other publishers to evaluate their interest
  31. 31. 31 Includes the ability to export a citation Supports a responsive designIncludes a recommend for purchase Incorporates a thumbnail browser Provides a watermarking option Adds touchscreen functionality Occams Reader 2.0 viewer features
  32. 32. Viewer2.0 Sample Important Features 32 Supports responsive design and touch controls Provide a “recommend for purchase” button Incorporate a thumbnail slider for easy browsing Pages can be watermarked
  33. 33. WHAT DOES IT ALL MEAN?
  34. 34. The Message is: 34 You can do it 01 For cheaper than you think02 And with better results than you expect 03 Because libraries can best define the problems 04 And find solutions that embody library values05
  35. 35. ThankYou We would love to answer your questions! RYAN LITSEY ASSISTANT LIBRARIAN, DOCUMENT DELIVERY TEXAS TECH UNIVERSITY LIBRARIES RYAN.LITSEY@TTU.EDU KENNY KETNER SOFTWARE DEVELOPMENT MANAGER TEXAS TECH UNIVERSITY LIBRARIES KENNY.KETNER@TTU.EDU

×